Michelle Rothacker Email & Phone Number

Bendigo, Victoria, Australia

Responsible to review, support and monitor facilities service contracts, ensuring compliance responsibilities are met and adhered to.

Bendigo, Victoria, Australia

Providing first level support to ensure Council facilities are fit for purposes, safe and secure for public use and comply with relevant codes and standards.

Bendigo, Victoria, Australia

Responsible to ensure collateral information across the Bank is collated and securely stored at an offsite location.

Bendigo, Victoria, Australia

Providing first level support to ensure that Bank premises (encompassing Branches, Business Banking Centres, Administration sites and applicable Corporate Sites) remain safe for all staff, customers and external contractors and remain open for business through the minimisation of business disruption.Ensuring compliance with Workplace Health and Safety Regulations and building code requirements including: Contractor Management Essential Services Testing & Tagging

Bendigo, Victoria, Australia

As an Agencies Officer I was part of a team responsible for daily operational duties of the Agencies department. This included tasks such as maintaining administrative records, processing new Agency applications, responding to e-mail queries from Agents and staff, writing Policy and Procedures for the agency network and monitoring compliance tasks including agency operational audits. I was also responsible for the initial training of users to the Bank’s Real Time Banking system – ADS. This involved both on-site training and follow-up visits as well as on going telephone support.

Bendigo, Victoria, Australia

In this position I was responsible for the supervision and monitoring of staff at the Eaglehawk Branch. This involved effectively communicating with the team, providing assistance with complex customer enquiries and concerns, ensuring that staff were fully trained and aware of policy / procedural changes and providing assistance to the Branch Manager when required.

Bendigo, Victoria, Australia

Responsible for supporting Retail Branches and Community Banks and ensuring that the network was able to function effectively in particular with the provision with relief staff when required. I was also involved in relationship building within the Region, recruitment and providing a high level of administrative support to the Regional Office.

Bendigo, Victoria, Australia

Performed the duties of a CSO at various locations throughout Victoria Region for example providing excellent customer service, cash balancing, assisting to meet branch sales targets & implementing best practice at the various branches. When necessary, I also relieved in the position of Customer Service Supervisor, which required me to ensure that customer service standards were met, assist staff with difficult / complex customer enquiries and provide leadership and support to branch staff.

Bendigo, Victoria, Australia

Customer Service, balancing cash, meeting sales targets, answering telephone and assisting with branch administration.

Bendigo, Victoria, Australia

I commenced work as a sales assistant and was promoted to the position of Team Leader – Ladies Fashion within two years.