Michelle Roy Email & Phone Number

Winnipeg, MB, CA

Winnipeg, Manitoba, Canada

Birds Hill, Manitoba, Canada

- Reviewing Residential Permit Applications- Understanding multiple Zoning By-Laws- Auditing documents for accuracy in permit submissions- Works with multiple RMs, Airport Authority, Provincial Government, Builders, Homeowners- Reads and comprehends Site Plans, Building plans, Developer Approvals, Geotechnical Reports, Variances- Determines when property.

Supervising 6-8 clerical staff.Provide service delivery support for Housing Inspection Team.Process Improvement for Inspection Scheduling.Deal with Complex and Escalated Issues.Perform clerical duties and provide administrative support.Hiring new staff including resume review, interviewing, checking references.Development of standardized work procedures.

Winnipeg, Manitoba

• Initiate and coordinate permit applications including:o Greeting the customer(s) in a courteous and timely manner and initiate the processing of applications in a timely manner;o Gather and enter general information.
• Determine if professional seals are required and if seals provided are acceptable.
• Track permit applications, and enter approvals granted into the Department’s automated system.
• Apply knowledge of regulations and procedures to determine adequacy of information and compliance:
• Analyse and interpret pertinent documents related to an application;
• Determine preliminary building height, building area and building use;

Winnipeg, Manitoba, Canada

Determines and assigns addresses used for all properties (new and existing).Maintains processes to ensure accurate permanent address records and addressing schemes are available.Responsible for effective operation, troubleshooting, documentation and ongoing maintenance of addresses in Departments mapping and property management systems.Investigates.

Prepare drafts of legal documents for review and/or signature by requestor for administration.Create templates for routine and standard correspondence.Develop content, manage reports and documents associated with the field staff and Branch safety meetings.Conducts Deed and Title searches of land/property associated with real estate transactions, and.

Provided customer service for the Zoning and Permits Branch by responding to inquiries by telephone, in person, fax, email and mail. Provided clerical support to the branch by handling requests for information and direction.Processed trade permits through to issuance and answers related questions for both contractors and homeowners.Entered Zoning.

126 Wheatfield Road, Winnipeg

Created purchase orders for metal supplies and hydro vac tanks, file Workers compensation claims, HR duties, generate invoices, open and close work orders using quick books, audit orders, perform filing duties, accounting, inventory, answer questions, forward phone calls to staff, maintain and implementing ISO 9001 documents.

Winnipeg, Manitoba

Scheduled 5 technicians across Saskatchewan and Northern Alberta to complete warranty services of Jeldwen windows and doors. I booked hotels, organized part lists, ordered replacement glass and product, audited orders and assisted my coworkers during busy periods.

I assisted in the classroom care and needs of the children.

World class customer care, Inbound customer care, escalation resolution, assisted with training new staff

Assisted with planning, running, maintaining the classroom at Michaels Arts and Crafts. Taught classes of children. Prepared, displayed and Crafting items during in-store product demonstrations. Created and Developed, maintained monthly Newsletter showcasing events, classes and courses for the store.

Drafting, A+

Building Materials, A+

Bachelor Of Arts (B.A.), English Language And Literature, General

Education record

Activities and Societies: Leadership Courses, Advanced placement English and Biology, Student Council secretary, Wind Ensemble, School.

Bachelor Of Arts - Ba, English Language And Literature/Letters