Michelle Roy Email & Phone Number

Winnipeg, Mb, Ca

Winnipeg, Manitoba, Canada

Birds Hill, Manitoba, Canada

- Reviewing Residential Permit Applications- Understanding multiple Zoning By-Laws- Auditing documents for accuracy in permit submissions- Works with multiple RMs, Airport Authority, Provincial Government, Builders, Homeowners- Reads and comprehends Site Plans, Building plans, Developer Approvals, Geotechnical Reports, Variances- Determines when property measurements comply with municipal Zoning By-laws or require intervention from Planners for Variation of By-Laws-Uses Outlook, Microsoft Word, Cloudpermit, Kofax, esri.

Supervising 6-8 clerical staff.Provide service delivery support for Housing Inspection Team.Process Improvement for Inspection Scheduling.Deal with Complex and Escalated Issues.Perform clerical duties and provide administrative support.Hiring new staff including resume review, interviewing, checking references.Development of standardized work procedures and crafting of manualsProviding Amanda training to new staff.Monitoring work performance, documenting, recommending disciplinary action when needed.ensures the adequate allocation of staff resources.Provides customer service by phone and by email.processing complex documents.tracking Metrics.document and records management.caveat registrations and discharges.verifying and preparing documents pertaining to complaints and fee waivers.providing direct support to the Chief Housing Inspector and Senior Supervisor team.Leads and provides support for process improvement projects with the team, IT department and third party companies.

Winnipeg, Manitoba

• Initiate and coordinate permit applications including:o Greeting the customer(s) in a courteous and timely manner and initiate the processing of applications in a timely manner;o Gather and enter general information into the Department’s automated system;o Advise customer(s) of additional documentation and approval processes that may be required;o Determine the process through which the application will flow, ie: fast track, one stop shop, drop off.• Determine if professional seals are required and if seals provided are acceptable.• Track permit applications, and enter approvals granted into the Department’s automated system.• Apply knowledge of regulations and procedures to determine adequacy of information and compliance:• Analyse and interpret pertinent documents related to an application;• Determine preliminary building height, building area and building use;• Perform appropriate mathematical calculations as required• Determine compliance or non-compliance of letters of certification, zoning memos and shop drawings.• Processes types of permit applications through to issuance and answers related questions. Tasks include examine drawings/plans submitted by applicant and apply zoning and building regulations to determine compliance or non-compliance and verify value of construction, apply appropriate fees, collect fees and issue permits.• Provides general permit, zoning and building information to internal and external customers.• Processes temporary permits.• Prepares accurate written material in response to customer requests for zoning and building information by utilizing appropriate word processing and graphic interface of information with the Department’s automated system and a Windows environment.• Performs related duties compatible with the classification as assigned.

Winnipeg, Manitoba, Canada

Determines and assigns addresses used for all properties (new and existing).Maintains processes to ensure accurate permanent address records and addressing schemes are available.Responsible for effective operation, troubleshooting, documentation and ongoing maintenance of addresses in Departments mapping and property management systems.Investigates, resolves and response to addressing inquiries, complaints and problems.Runs queries in database system AMANDA to locate and review permits with addressing concerns, ensuring that they are consistent with City protocols.Maintains City mapping software with addressing points and labels ensuring properties have the correct property description.Assigns addresses according to policies for new City developments like subdivisions, lot splits etc.Liaises with home owners and developers to ensure addressing has taken place in a timely manner in preparation for permits to be applied for.Notifies internal and external partners of address assignments and changes such as Hydro, Canada Post, Fire and Paramedic Services.Uses Outlook, Microsoft Word, Excel, AMANDA, doclinker, Geomedia.Developed documents to document procedures for Addressing position in order to standardize procedures for staff.Assists other Mapping and Land Information Services staff as required.Working with legal survey plans (plans of subdivision), land development processes, interpreting and plotting basic title descriptions and writing basic legal descriptions.

Prepare drafts of legal documents for review and/or signature by requestor for administration.Create templates for routine and standard correspondence.Develop content, manage reports and documents associated with the field staff and Branch safety meetings.Conducts Deed and Title searches of land/property associated with real estate transactions, and expropriations.Drafts notices of intended expropriation, notice to the district registrar, notice for publication, declaration of expropriation, expropriation by-law and assists in the preparation of subsequent expropriation documents for Legal Services division. Generate reports and briefing notes from electronic systems and software.Provides supports in the review, maintenance and updating of job descriptions for positions within the Branch.Maintain, order and distributing office supplies for the Branch. Operate office equipment such as fax machines, copiers, phone systems and arrange for repairs when equipment malfunctions. Acts as contact for 311 service requests, ensuring that cases are distributed and answered in a timely manner.Liaises between staff in Real Estate, Land Development, Zoning and Permits, Human Resources, Office of the Director.Maintains Commissionaire of Oaths for document certification.Organizes travel arrangements for staff.Organizes digital files, physical files for archival and storage.Provides coverage at other positions as necessary.

Provided customer service for the Zoning and Permits Branch by responding to inquiries by telephone, in person, fax, email and mail. Provided clerical support to the branch by handling requests for information and direction.Processed trade permits through to issuance and answers related questions for both contractors and homeowners.Entered Zoning memorandums, Verification of Use, Verification of Zoning, Centralized Property File Searches and distributed work to staff for processing.Prepared records and sent certified mail, received delivery notification, monitored branch mail tracking system, prepared Common Offense Notices, prepared affidavits with supporting documents and contacted applicants relative to different types of applications.Maintained spreadsheets to track zoning officer and field officer assignment totals.Greeted customers and contractors at front reception.Triaged and directed phone inquiries (switch board of up to 3 lines), emails, faxes and in person inquiries to the correct staff/departments.Has a working knowledge of City of Winnipeg departments and their responsibilities.Assisted customers in finding information and direction for their projects.Scanning, copying, faxing, emailing, mailing, filing, logging cheques.Training of multiple new clerical staff with branch policies and procedures. Maintaining and creating spreadsheets for assignment and load leveling of work.Answering, directing 311 service requests.Following up with customers on outstanding fees and permits on hold to ensure that customer files were progressing.Assisted in providing coverage when needed at other clerical positions such as Permit Tracking, Encroachments, Cash, Variance Clerk.Programs used: Microsoft Word, Microsoft Excel, Microsoft Outlook, AMANDA, iView, PeopleSoft, internet browser based software.

126 Wheatfield Road, Winnipeg

Created purchase orders for metal supplies and hydro vac tanks, file Workers compensation claims, HR duties, generate invoices, open and close work orders using quick books, audit orders, perform filing duties, accounting, inventory, answer questions, forward phone calls to staff, maintain and implementing ISO 9001 documents.

Winnipeg, Manitoba

Scheduled 5 technicians across Saskatchewan and Northern Alberta to complete warranty services of Jeldwen windows and doors. I booked hotels, organized part lists, ordered replacement glass and product, audited orders and assisted my coworkers during busy periods.

I assisted in the classroom care and needs of the children.

World class customer care, Inbound customer care, escalation resolution, assisted with training new staff

Assisted with planning, running, maintaining the classroom at Michaels Arts and Crafts. Taught classes of children. Prepared, displayed and Crafting items during in-store product demonstrations. Created and Developed, maintained monthly Newsletter showcasing events, classes and courses for the store.

Drafting, A+

Building Materials, A+

Bachelor Of Arts (B.A.), English Language And Literature, General

Education record

Activities and Societies: Leadership Courses, Advanced placement English and Biology, Student Council secretary, Wind Ensemble, School.

Bachelor Of Arts - Ba, English Language And Literature/Letters