Michelle Rundle Email and Phone Number

Business Process Owner Senior for Claims Optimization responsible for overarching issues such as Market Conduct Exams, Risk Management Routines, State Impact Assessments and Claims Governance Policy Maintenance. Business risk control advisor creating risk and compliance strategy supporting risk control self assessment, reputation risk inventory, experience simplification and knowledge management.

Lead team of 10 Southern California property field adjusters in properly settling complex homeowners claims. Managed processing of high-exposure and litigated claims with $100k in payment authority. I oversaw salary administration, growth, and expense control of the department.Develop and implement strategies to drive growth and profitability and deliver critical goals of the annual financial planReview and implement (where appropriate) new products, services, and channelsReview financial, project, and organizational performance targetsCreate and maintain consistently high employee and customer satisfactionCoordinate between various business groups to ensure execution/ implementation of business plans and interact with local governing authorities to ensure good working relationships cross-functionallyCreate and promote a diverse and inclusive, positive culture aligned to business goals and corporate values/missionCoach high potential staff for future leadership rolesExtensive experience in managing/coaching both individual contributors and people managersExtensive experience in hiring and developing new property field adjustersCatastrophe response experienceAnalyze regional trends to identify areas of compliance and risk opportunity

As Subject Matter Expert, interprets and analyzes property and casualty insurance claims department processes; recommends process opportunities to support department strategy and objectivesCollaborates with others to coordinate property and casualty claims department process improvementResponsible for business requirements definition and functional application design, including user stories, use cases, and business requirements and operation parameters such as roles, permissions, user attributes, and regions as well as created new screens in Guidewire ClaimCenter as needed for Guidewire ClaimCenter integrationInvolved in Guidewire ClaimCenter Test Execution, Issue Resolution and Report Generation for SIT and UAT to assure that all aspects of a Project are in Compliance with the Business RequirementsFacilitated and executed Insurance Claims Department Training on Guidewire ClaimCenterParticipates in creation of product roadmap and product backlog with the product owner and key stakeholdersParticipates in prioritization of product backlog to align with core customer needs and business valueParticipates in design reviews and provides suggestions to improve usability, adoption and customer value

Responsible for investigation, negotiation, and settlement of Commercial Lines, Homeowners, Dwelling Fire, Farm Structural, Business Personal Property, and Business Income Loss Property Claims up to $100,000Create building, personal property estimates using Xactimate software Responsible for investigation, negotiation and settlement of Property Catastrophe ClaimsTop performing representative appointed to assist in creating Property Estimating Guidelines4DX Summit Speaker for Property Department – April 2017Property Claims Department representative of the Claims Employee Advisory Council

Responsible for investigation, negotiation, and settlement of Commercial Lines Field Property Claims up to $100,000Created building estimates using Xactimate software Responsible for investigation, negotiation and settlement of Property Catastrophe ClaimsTop performing Representative appointed to Commercial Property Change Advocacy NetworkXactcontents Level 1 Certified.

Interviewed claimants, medical specialists and employers to determine pertinent claim information.Obtained all necessary information to complete proper evaluation of injury claims.Contacted injured parties and legal representatives to negotiate final settlements for claims.Served as subject matter expert in Oregon open and close range cattle liability claims.