Michelle Runge Email & Phone Number

Los Angeles, California, United States

At AI Edge Consulting, I offer hands-on training in AI tools, delivering immediate, practical results. I specialize in tailoring solutions to each client's unique needs and goals, ensuring that my strategies align with your business objectives. I optimize efficiency, reduce time constraints, and enable teams to tackle more complex challenges.I also bring innovative approaches to enhancing customer engagement, improving retention, and driving data-driven decisions that help businesses thrive and scale. My training is engaging, accessible, and suitable for all levels of technical expertise, making it easy for your team to adopt and apply AI effectively.As a speaker, I share insights on leveraging AI to achieve real business impact, drawing from my experience and certification. I was a featured speaker at the recent AI Insights Summit and The Learning Tube. Whether you're looking to boost customer retention, increase sales conversions, reduce operational costs, or free up your team's time for strategic tasks, I'm here to help you harness the power of AI to achieve your goals.

Los Angeles, California, United States

In my role at SPOLIN & DUKES PC, I focused on collaborating closely with senior management to pinpoint growth opportunities and craft strategic plans aimed at expanding client accounts. I was instrumental in coordinating legal services to uphold the highest service standards, driving business expansion through enhanced prospect conversion and pipeline management. My efforts contributed significantly to the firm's success by offering tailored legal solutions that improved client retention and growth.• Achieved 38% new client growth (253/666) in 2022-2023, generating $823,700 in revenue, 37.45% above the team average, and increased account value by 43.48%, adding $1,854,782 in revenue.• Consistently exceeded new account expansion targets, contributing significant additional revenue ($808,493 in 2022 and $1,046,289 in 2023) through focused cross-sell and upsell strategies.• Ranked #1 in new account closures, demonstrating unparalleled skill in driving customer growth and revenue expansion.

El Segundo

At GoGuardian, I led the development of customer success strategies tailored for mid-market clients, aiming to enhance satisfaction, retention, and account growth. I played a key role in facilitating team members' seamless transitions to new roles, boosting their confidence and competencies. My leadership ensured that customers maximized the value from GoGuardian's offerings, achieving their desired outcomes.• Surpassed an $11M revenue target through innovative customer engagement and retention strategies.• Led a team of five customer success managers to achieve competitive advantage and substantial bottom-line gains in 2021.• Implemented a strategy that preserved 92.35% of our revenue quota and maintained a net retention rate of 97.6%.• Identified and safeguarded over $3M in at-risk revenue, presenting a comprehensive mitigation strategy to the Chief Revenue Officer.• Mentored 12 mid-market Customer Success Managers, with six advancing to managerial positions, showcasing effective leadership and development.

Los Angeles, Ca

As Director of Product Development at UPEKHA Ventures, I was responsible for overseeing the product development lifecycle and supply chain operations to ensure efficiency and effectiveness. I led the creation and execution of strategies that aligned with the company's business goals, conducting thorough market research to inform product innovation.• Managed end-to-end logistics for an Amazon e-commerce startup, optimizing supply chain strategies for improved delivery and inventory management.• Developed strong supplier relationships in China, ensuring material quality, cost savings, and reliable supply continuity.

Santa Monica, Ca

My tenure at EZ Texting was marked by significant achievements in client success and account management, being promoted from Senior Customer Success Manager to Director of Customer Success and Director of Key Accounts during my tenure. I initiated a cross-training program to integrate product knowledge across sales, retention, and support teams, crafting strategic approaches for key clients to foster long-term success.• Spearheaded a transition that saw the company's growth from $6M to over $30M.• Managed over 500 key client accounts, significantly contributing to the company's annual revenue.• Led a dynamic bicoastal team, ensuring effective coordination and productivity.• Directed a hybrid team in sales and technical support, enhancing client relations and business development.• Achieved sustained quarterly growth of 25%+ for four consecutive quarters through strategic business development and sales initiatives.• Executed a successful client outreach project, maintaining 95% of the 2014 customer spend per quarter.

Los Angeles, Washington Dc, London And Hong Kong

Some of the positions I have held:- Director Sales, National Accounts- Managing Director of Sales - Regional Sales Manager- Marketing Coordinator- Director of International Sales & MarketingHere is the 25+ year story of my career in a few paragraphs:After graduating college, I worked for a small consultancy in Washington, D.C. At 21, I moved to the UK to reopen and manage the London branch office. I grew the London portfolio and income over the next four years, enjoying the wide variety of projects we landed and learning the importance of cultural awareness when conducting business in countries like England, Germany, Egypt, Jordan, Cameroon, and China.In 1990, I enrolled in Thunderbird School of Global Management to deepen my international business expertise, learned Japanese, focused on Japanese culture and business practices, and earned a Master's in International Management.In 1994, I transitioned to a 13-year career in import-export, traveling with buyers to England, Denmark, Hong Kong, Taiwan, China, India, and the Philippines to design, develop, manufacture, and ship seasonal and home decor products for US retailers like Tuesday Morning, Z Gallerie, Macy’s, Joanns, Williams Sonoma, Kroger, Disney Stores, HomeGoods, World Market and more. In 2009, the importer I worked for went under. I affectionately refer to the next four years as ‘character building’ because every company I went to work for went out of business.I was introduced to tech startups, SaaS, and customer success in 2013, being lucky enough to work in organizations that scaled from $6M to 100M during my tenure. I love the growth phase of the start-up world. It’s exciting and messy, but I love the passion, drive, and continuous innovation that fuels SaaS organizations. Technology is evolving faster than ever, and entrepreneurs and business teams must adapt to those changes to thrive and grow. I am so grateful for my varied career, which has prepared me well for what is to come.

Master Of International Management, International Business/Trade/Commerce

Bachelor Of Science - Bs, Business Administration

Activities and Societies: Crew team