Michelle Ryan Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Satellite Beach, Florida, Us

Highly organized and efficient Freelance Administrative Worker offering remote administrative support to businesses and entrepreneurs. I specialize in helping authors to format and self-publish their books. Skilled in leveraging technology to streamline processes, manage projects, and facilitate communication. Dedicated to delivering high-quality support with attention to detail and a proactive approach. As a Writing Coach, I specialize in helping others tell their stories and guiding them through bringing those stories to the marketplace. Leveraging my tech-savvy nature, I champion the integration of AI tools into the creative process, helping fellow writers and creatives enhance their creativity, productivity, and efficiency.

Chantilly, Virginia, Us

I provided Tier 2 User Support for Athena-IDX, where I was responsible for creating and managing user accounts, maintaining database dictionaries, performing daily database uploads and batch processes, and generating weekly patient statement data files for the vendor. I communicated effectively and timely with internal customers, ensuring positive outcomes for IDX users.

Atlanta, Georgia, Us

I provided Tier 2 User support for the client’s Athena-IDX users. I created new user accounts, maintained database dictionaries, performed daily database upload functions, performed database batch processes, and created weekly patient statement data files for the vendor. I communicated with internal customers in a timely and effective manner and obtained a positive outcome for IDX users.

Washington, D.C., Us

I delivered Tier 2 Application Support for Rally Health’s external customer-facing products, leveraging my extensive knowledge of healthcare, medical coding, and the health insurance industry to accurately verify user benefits and rewards using the Rally Systems and technology. I investigated and resolved issues with customer access, assisted with user experience on Rally’s mobile app and website, and efficiently connected with internal and external customers to address their concerns, consistently achieving favorable user outcomes.

I performed as the primary subject matter expert for user applications, most notably IDX Centricity Business. I analyzed and triaged user software issues, serving as the primary contact for resolution. I relayed internal requests for enhanced application functionality to our vendors and worked as part of the IS project management team on organizational and departmental projects. My responsibilities included participating in planning sessions, using MS Visio for process mapping, performing requirements gathering, collecting user stories, testing new functionality, and supporting implementation. Additionally, I created and maintained system documentation, scheduled meetings with vendors, partnering hospitals, and internal users to discuss issues and new functionality, tested new functionality before distribution, created and modified DBMS SQL and Cache SQL queries, modified IDX FDL code for the AVM and BAR statement generator, resolved HL7 field discrepancies in charge and registration interfaces, performed database updates, and created reports and flat files using Microsoft Excel.

Aurora, Co, Us

Monitor and support Revenue Cycle processes. Create system claims edits as needed using GE Centricity Transaction Editing System(TES) application, and also the Optum Claims Manager Application. Monitor edits for accuracy, and modify as requested. Analyze trends in claims rejections, and charge corrections to identify opportunities to increase reimbursements and reduce payer rejections. Update and maintain the CPT based fee schedule database in the IDX Billing and Accounts Receivable Pricing Module. Update databases with fee setting tools such as Ingenix Fee Analyzer, and Relative Values for Physicians. Calculate fees for new and renewal contracts and accurately enter them into the GE Centricity pricing module. Maintain the PMMC Physician Pro database which monitors overall payer contractual performance. Produce monthly variance reports for management and payment review staff to identify additional revenue generating opportunities. Maintain and update various GE BAR dictionaries. Update procedural documentation as changes are made to overall departmental processes.

Baltimore, Maryland, Us

Reported to the Director of Patient Financial Services. Function as a liaison between JOHNS HOPKINS HEALTH SYSTEM and external collection agencies that collect on JOHNS HOPKINS HEALTH SYSTEM receivables. Trended and reported vendor collection performance and tracked vendor expenses. Compiled and reported monthly statistics on division staffing, staff productivity and expenses Monitored division expenses—analyzed and reported the details of variances. Created ad-hoc reports and developed reporting tools according to business needs using MS Access, Excel, and Visual Cyberquery. Other projects as assigned by the Director