Salesperson for 11 years, very accomplished and passionate about the commercial sector. Experienced, with a proven track record of achieving goals and building lasting relationships with clients. Specialized in identifying needs, presenting personalized solutions and closing profitable deals. Communication and negotiation skills, combined with a results-oriented approach, allow me to overcome challenges and earn clients' trust. Ready to drive sales and growth in a dynamic environment.Constant learner, fascinated with providing business improvements, acquiring and sharing knowledge and serving society in a fair and ethical way. I cultivate a customer-centric philosophy in order to anticipate and satisfy their needs profitably, contributing to sustainable business, mutual benefits and long-term value creation.Some areas I have experience with:Corporate communication | Inbound and Outbound marketing | Project planning and execution | Innovation | CRM Pipedrive and RD STATION | Participation in events | Market research | E-commerce, parts healthcare and technology industries | Audit, Consulting, Brazilian General Data Protection Law , Governance and Compliance Services.
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Commercial AnalystRussell Bedford Brazil Aug 2023 - Oct 2024Porto Alegre Rio Grande Do Sul, Brazil- Acting dynamically, targeting new business opportunities. - Update of the CRM system. - Monitoring the competition's performance. - Research into behaviors, opinions and habits of potential customers. - Participation and conduction of meetings for presentation and negotiation, with generation of feedback in order to propose a customized and assertive proposal model, within the client's profile. - Work together with the customer success, regional and technical areas. - Supervision and coordination of accounts for opportunities in Innovation, Brazilian General Data Protection Law , Sustainability, Compliance and Audits. - Negotiation and management of contract renewals. -
Sales Development RepresentativePix Force May 2023 - Jun 2023Porto Alegre, Rio Grande Do Sul, Brazil- Receiving and organizing marketing leads. - Research to define the flow within the sales funnel. - Preparation of a script for the first contact. - Investigation of the lead’s characteristics and identification of their needs. - Confirmation of the lead’s potential to become a customer. - Promotion of lead engagement through follow-ups. - Scheduling the meeting with the sales representative. - Use inbound and outbound prospecting techniques. -
Internal Commercial ConsultantMotormac Group Feb 2023 - May 2023Porto Alegre, Rio Grande Do Sul, Brazil- Prospecting customers according to target profiles; original cummins parts. - Qualification of leads. - Presentation of the company and its solutions; - Identification of profiles and demands; - Sending proposals to solve customer problems; - Negotiations to reach the best possible solution; - Serve customers directly, via WhatsApp, email, telephone and in person. - Monitoring all stages of the sales and after-sales process; - Closing the business; - Assistance to the sales representative to define strategies and plans. - Registration, orders and sales in the APOLLO ERP system. - Identification of parts. -
Commercial AssistantMirador Diesel Import And Export Jul 2021 - Apr 2022Porto Alegre E Região, Brazil- Identification of business opportunities and market analysis. related to diesel engine parts. -Leadership and assistance in the development and implementation of sales actions. -Performance in negotiations, prospecting and customer loyalty, sales planning, analysis of indicators, goals and objectives. - Focus on results, profit and growth. - Worked with the client portfolio in the state of Minas Gerais, including new clients and increasing portfolio revenue by 30%. -
Commercial AnalystGrupo Delta Mar 2021 - Jul 2021Porto Alegre, Rio Grande Do Sul, Brazil- 24-hour assistance quotes for fleets. - Contact and relationship with insurance brokers, issuing contracts, preparing manuals for brokers, training and CRM registration (Pipedrive). - Key user of own CRM system and control of commercial proposals. - Preparation of commercial proposals for products in accordance with the company's procedures, ensuring communication with the customer in order to understand their needs and clarify possible doubts. - Analysis of operations in the commercial area in order to develop and employ improvement strategies, generating optimization and time management. -
Commercial Assistant IiMirador Diesel Importação E Exportação Sep 2018 - Mar 2021Porto Alegre, Rio Grande Do Sul, Brazil- Identification of business opportunities and market analysis related to diesel engine parts. - Expertise in negotiations, prospecting and customer loyalty and planning - Organization and monitoring of field and post-sales activities. - I worked with a portfolio of clients in the interior of São Paulo and in the states of Alagoas, Paraíba, Rio Grande do Norte and Piauí. - During my work in these states that initially had revenues of R$ 30,000.00, I had exponential sales growth. The peak being worth R$ 150,000.00 in a given month. An increase of 400% compared to the beginning of my management.
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TelesalesSecad - Artmed Panamericana Mar 2018 - Sep 2018Porto Alegre E Região, Brazil- Contact with individuals and/or legal entities, in the health sector, to offer products and services, from SECAD (Continuing Distance Education System). - Providing information about promotions, advantages and facilities of Professional Update Programs in the health areas, answering customer questions (doctors, nurses, physiotherapists, clinics, etc.) collecting data for closing deals and recording them in the system. - Identification of customer needs in order to improve and adapt arguments throughout the sales process, closing deals that are beneficial to both parties. - Offering differentiated solutions according to demand, ensuring more opportunities to make sales and optimize results. - Negotiation of payment dates, ensuring transparency of the process and offering possible benefits to the customer, thus guaranteeing satisfaction with the service. -
Commercial AssistantDipesul Volvo Mar 2013 - Aug 2016Canoas, Rio Grande Do Sul, Brazil- Active sale of parts and services for VOLVO vehicles. - Recovery of inactive customers, with planning and incentives, generating results. - Capture, update and maintenance of customer data, in the VOLVO CRM, optimizing information for the company's other departments - Implementation of the control spreadsheet, to correctly schedule the scheduling of preventive maintenance for vehicles. Resulting in greater profit by offering other solutions to the customer when they come to the dealership. - Constant planning with managers and internal teams to better understand customer needs and recommend appropriate solutions. -
Administrative AssistantPontes Máquinas Oct 2010 - Feb 2013Porto Alegre E Região, Brazil- Commercial proposals for the sale and rental of equipment. - Preparation of contracts and leasing processes. Responsible for configuration, budget and machine orders with the manufacturer. - Customer service, scheduling and control of preventive and corrective maintenance. - Control of ISO 9001 quality processes, bidding processes and participation in electronic auctions. - Issuance of sales and service invoices. Implementation of a management spreadsheet (pilot project) for fleet control.
Michelle Santana Education Details
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Licenciatura -
Centro Regional De Ensino Integrado Do Colegio Volta RedondaEnsino Médio
Frequently Asked Questions about Michelle Santana
What is Michelle Santana's role at the current company?
Michelle Santana's current role is Commercial Analyst | Expansion | Trading at Russell Bedford.
What schools did Michelle Santana attend?
Michelle Santana attended Universidade Cruzeiro Do Sul, Centro Regional De Ensino Integrado Do Colegio Volta Redonda.
Not the Michelle Santana you were looking for?
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1raiadrogasil.com.br -
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Michelle Santana
Food Engineer I Customer Experience I Custemos Driven | Continuos Improvement | Leadership| QualitySão Paulo, Sp1barry-callebaut.com -
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