Iran Servin Cazares Email & Phone Number

Austin, Texas, United States

Conducted security scans and backups according to schedule requirements.Reviewed email security logs and reports to identify any security incidents or policy violations, such as blocked emails or detected malware.Managed special projects such as data wiping using KillDisk software for old PCs.Configure the phone system according to the department's requirements, including user extensions, call routing rules, voicemail settings, and any additional features or integrations using Allstream/Micollab interface admin portal.Integrate Barracuda Email Security with other security solutions in the organization's environment, such as endpoint security to provide comprehensive protection against email-borne threats.Employed Hyper-V to deploy images of executive-level employees' PCs, ensuring uniform and efficient distribution of desktop configurations.Leveraged MoveIt FTP admin portal for troubleshooting, facilitating seamless resolution of file transfer and access issuesUtilized the robust features of Jira Service Desk to efficiently manage and track incoming technical support requests, incidents, and service tickets.Successfully acquired the CompTIA Security+ certification, validating expertise in cybersecurity protocols and strategies.

United States

Identified and resolved software and hardware issues reported through assigned IT Support Tickets.Maintained consistency of training by developing procedures and handbooks for incoming student employees.Attained MDT certification following comprehensive training in PC encryption and domain matrix setup.Implemented HP printer installations utilizing IP addresses, enabling seamless printing for employees.Maintained and safeguarded Alienware desktops for incoming members of the E-sport arena.Orchestrated inventory management using Excel to meticulously track laptops, desktops, and printers.

• Taught incoming employees how to navigate BDMS that had personal and professional informational data• Kept employee data up to date using BDMS and SAP for accurate information• Managed business operations and customer relations through administered payroll information, compensation materials, and benefits programs• Face-to-face customer service in a lobby setting and assisted incoming phone calls • Distributed new hire orientation bags for the upcoming new employees