Michelle Shoemaker Email and Phone Number
Michelle Shoemaker work email
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Michelle Shoemaker personal email
As an experienced IT manager, I understand that success in this field goes beyond managing systems—it's about leading people. My approach focuses on bridging the gap between technical solutions and organizational needs, ensuring that our IT strategies align with broader business goals.I lead with emotional intelligence, emphasizing the importance of building strong connections and rapport across all levels of the organization. This approach fosters collaboration and drives initiatives that enhance service experiences and streamline processes. In a fast-paced IT environment, I believe effective communication and a people-first mindset are key to sustainable success.
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It Service Desk ManagerThe Cook & Boardman Group, Llc Dec 2020 - PresentWinston-Salem, North Carolina, Us
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It Support EngineerThe Cook & Boardman Group, Llc Dec 2018 - Dec 2020Winston-Salem, North Carolina, Us
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Dcm/It Support SpecialistNorthstate, Formerly Datachambers May 2017 - Dec 2018Charlotte, North Carolina, Us*Member of Data Center Infrastructure Management team*manage customer requests and issues via ticketing system*AD management, Exchange, Citrix, VMWare, Meraki, cabling, and installation/configuration of new systems*Complete daily rotations of disaster recovery tapes *Perform maintenance and monitor system performances*Patching and upgrading servers and PCs as needed*Windows PC hardware and software support*server configuration, installation, and management*Troubleshooting, diagnosing and resolving technical hardware and software issues*Detect and repair network issues*Install and test computers, printers, and other peripherals; configuring operating systems, and application software packages*Maintain a secure work environment*Provide remote assistance to customers as needed -
Customer Service EngineerNce Computer Group (Usa) Dec 2014 - May 2017• Member of Data Center IMAC team responsible for the installation, decommission, upgrading, moves, configuration, hardware replacement for servers and appliances• Routine use of a ticketing system• Occasional assistance with firmware updates if remote means are not available or in working order• Understanding and abiding by data center polices• Routine hardware troubleshooting and repair• Daily customer service to both local and remote customersServer makes serviced (hardware and software on multiple models):*Dell*HP*SUN/ORACLE*IBM*F5*CheckPoint*Fujitsu
Michelle Shoemaker Skills
Michelle Shoemaker Education Details
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Forsyth Technical Community CollegeNetwork Technologies
Frequently Asked Questions about Michelle Shoemaker
What company does Michelle Shoemaker work for?
Michelle Shoemaker works for The Cook & Boardman Group, Llc
What is Michelle Shoemaker's role at the current company?
Michelle Shoemaker's current role is IT Service Desk Manager at The Cook & Boardman Group, LLC.
What is Michelle Shoemaker's email address?
Michelle Shoemaker's email address is ms****@****ple.com
What schools did Michelle Shoemaker attend?
Michelle Shoemaker attended Forsyth Technical Community College.
What skills is Michelle Shoemaker known for?
Michelle Shoemaker has skills like Networking, Customer Service, Microsoft Office, Microsoft Operating Systems, It Hardware Support, Dell Poweredge Servers, Hp Proliant Server, Data Center, Servers, Technical Support, Troubleshooting, Software Installation.
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