• Build and manage a right-sized HR team and serve as strategic partner and advisor to our C-Suite and Practice Directors• Deliver reports and metrics for HR activities for the Board of Directors, C-Suite and Practice Directors• Demonstrate passion and relentless curiosity in seeking out best practices, benchmarks and innovative enhancements to Definitive Logic’s people & culture processes• Strategy - Develop and execute human capital strategy.• Calendar – defines and maintains P&C calendar that most effectively supports overall DL business rhythms.• Policy – maintain and enhance policy and guidance in alignment with HR law, and effectively communicate• Culture – enable complete organizational coherence with our corporate principles and desired behaviors• Brand - position Definitive Logic as a Great Place to Work and employer of choice among current team members and future employees by determining best practices to establish a positive employer-employee relationship and promote a high level of employee engagement• Onboarding and Offboarding• Performance – design and execute an effective and efficient performance management process• Moments of Truth – ensure our organization rallies around our team members experiencing important life and career events• Learning and Development – partner with our Practice Directors to design and implement effective career paths and training• Events and Communication – coordinate captivating corporate events• Social Network Optimization – Facilitate optimal collaboration across our multi-dimensional, geographically dispersed workforce in innovative way• Volunteering programs• Service Desk – maximize omni-channel responsiveness to the needs of our people • Workplace – manage Facilities / Asset Mgmt in workplace strategy and management• Legal and Compliance

Strategy – Work closely with leadership to align their strategies to the DL Strategic Plan, and influence cross-functional, cross-practice collaboration to meet business objectives. ​Workforce Planning – Forecast personnel needs to maintain continuity in talent and collaborate with key stakeholders’ enterprise wide and participate in capture efforts with recruiters to ensure proposals reflect accurate staffing models.Org Design / Practitioner Transfers – Advise leaders on organizational design, ensuring the businesses are structured effectively to meet business objectives and maximize practitioners’ capabilities. When possible, facilitate practitioner transfers to projects that better fit their skills and career objectives. ​Practitioner Development – Support leaders in identifying project and training opportunities for practitioners to accelerate their personal development.​Performance Management – Overall coaching on performance management, ensuring practitioners are performing in their roles effectively and career managers are providing timely and actionable feedback to practitioners regarding areas of success and areas of improvement. ​Compensation / Job Changes – Advise leaders on conducting annual compensation processes and any job changes, including promotions.​Change Management – For all major program and organizational changes, play a key role in designing and delivering change management communications to practice. ​

Responsible for company wide Operations and Security• HRIS System: Created and implemented a new HR cloud-based software (BambooHR) which provides more efficient company, division and team-onboarding and all aspects of the hire-to-retire lifecycle.• Manage and develop the HRIS to cover compensation, onboarding, offboarding, bonus requests and PII.• Benefits Management: Process and lead open enrollment for the entire organization, manage benefits throughout the year to include STD, LTD and Qualifying Life Events.• Performance Management: Schedule, coordinate and implement performance reviews which includes tracking, compensation analysis, company meetings and managing compensation changes.• Moments of Truth: Created a Moments of Truth tracker on each practitioner in the organization to include tracking any significant moments of truth throughout their career at DL and communicate it with company leadership when needed.• Events & Culture: Plan and organize large and small scale company events which include organizing a company wide annual trip, holiday parties and other company wide or team specific events.• Onboarding: Manage company wide onboarding. Awarded a noteworthy for an exceptional onboarding experience to integrate new practitioners into the organization and ensure they are comfortable prior to day one. • Offboarding: Ensure a smooth and easy transition while conducting exit interviews and maintaining a lessons learned tracker. • Data Management: Manage and maintain the service desk system for the entire G&A team to include accounting, contracts, people & culture, security, IT and triage. Manage that tickets are handled in a timely manner or routed to the appropriate contact.• Employee Experience: Manage, maintain and implement surveys across the company to include Best Places to Work, Top Places to Work, and internal company surveys to act as company pulse checks

People Culture (Human Resources)● Process open enrollment across the whole company and ensure the process is smooth and effective each year.● Plan large and small scale company events which include organizing a company wide trip, holiday party and any other event.Recruiting● Recruiting which includes partnering with hiring managers to create position descriptions, update company and external job boards, source and pre-screen candidates, walk candidates and managers through the hiring process and schedule interviews, compile and document feedback, offer generation and approval, conduct reference and background checks and assist with orientation support.Office Support● Schedule, organize and track companywide meetings to ensure room availability and ensure offsite employees are able to access meetings through join.me.

● Responsible for the operations and administrative aspects of a medical office, ensuring the office runs smoothly and efficiently. ● Supervises and trains receptionists, while acting as a liaison between medical staff and business management staff.● Helped in ensuring medical practice was NCQA compliant, as well as creating an SOP for all locations to ensure alignment for the entire organization.

● Greeted and escorted each patient into an examination room, where x-rays were taken of their spine, and vitals were taken prior to the doctor coming into the room.● Processed patients through check in and check out.● Submitted claims and prior authorization for medical procedures.● Collected payment and processed insurance billing information.● Managed general office duties including prepping charts for the upcoming day, confirming appointments, organizing mail and responding to patient inquiries.● Helped patients with physical therapy, EMS and laser.

● Coached and trained athletes to reach their full potential, not only athletically but academically as well.● Provided weight training classes for athletes following practices.● Led a handful of athletes to district, regional, state and national championships.● Helped coordinate events, such as home track meets, and invitationals. Provided families with up to date itineraries prior to each event.

● Processed patients through check in and out, verified patients insurance and demographic information.● Collected co-pays and balances - ensuring accuracy of daily collections.● Processed prior authorizations, referrals and pre-ops; which involved communicating between insurance companies and hospitals.

● Supervised and developed a staff of 15 employees.● In charge of staff scheduling.● Maintained inventory integrity.● Encouraged customer loyalty through customer service approach.● Resolved customer disappointment and complaints.