Michelle Sinclair Email & Phone Number

Scottsdale, Az, Us

As the Vice President of Business Administration, I am responsible for overseeing all business processes, systems, and compliance. This role involves managing leasing processes, including pricing analytics, identifying operational efficiencies through analytics, supporting special projects, and upholding Revel Communities' Culture Code. I collaborate closely with all Corporate teams and Community leadership teams to ensure optimal financial performance, efficient operational standards, team compliance, and excellent customer service.With a focus on optimizing business processes, ensuring compliance, and driving financial performance, I am committed to fostering a culture of excellence and operational efficiency at Revel Communities.

Phoenix, Arizona, Us

Asset Management Expertise: Acted as the primary point of contact for customer and stakeholder inquiries, managing relationships with vendors and contractors to ensure efficient service delivery.Performance Reporting: Created comprehensive reports on portfolio performance for senior leadership, enabling informed decision-making.Cost Optimization and Efficiency: Conducted thorough portfolio analysis, identifying cost-saving opportunities and enhancing operational efficiency.Data-Driven Insights: Utilized data from various sources including internal systems and market trends to drive continuous improvement initiatives.Strategic Planning and Implementation: Developed and executed asset management strategies to optimize performance, mitigate risk, and ensure regulatory compliance.Performance Monitoring: Established key performance indicators (KPIs) to monitor progress and track success across asset management functions.Financial Management: Reviewed collection reports, managed outstanding balances, and facilitated communication with stakeholders and investors to support capital raising efforts.Risk Management and Insurance: Led insurance negotiations, selected brokers/carriers, and managed insurance placement to mitigate risk effectively.Collaborative Leadership: Organized and led regular meetings to address organizational challenges and drive strategic initiatives forward.

Revenue Generation: Created an in-house collections program that annually generated over $950,000 in revenue, optimizing financial performance.Revenue Management: Oversaw the revenue manager to maximize rental rates while maintaining high occupancy levels, contributing to financial success.Customer Service Excellence: Utilized online reputation tools to promote exceptional customer service, enhancing brand reputation and customer satisfaction.Operational Excellence: Used customer feedback to identify and address operational areas needing improvement, driving continuous enhancement.Financial Management: Conducted financial reviews and managed expenses to ensure fiscal responsibility and optimize financial resources.Team Management: Led a team of operations professionals to ensure timely task completion and adherence to company standards.Collaboration and Communication: Established effective communication channels between departments, fostering collaboration and transparency.Stakeholder Relationship Management: Cultivated strong relationships with internal stakeholders to align operational objectives with corporate goals.Talent Acquisition and Development: Recruited top talent and provided mentorship and coaching to develop a skilled and motivated team.Strategic Advisory Role: Advised senior executives on operations strategy, process optimization, resource allocation, and technology implementation.Process Improvement: Reviewed existing processes, identified improvement opportunities, and implemented streamlined procedures.Public Representation: Represented the organization in public forums and industry events as a spokesperson and advocate.Strategic Planning: Oversaw budgeting processes, set strategic goals, and implemented initiatives to align with the company's mission and vision.Facilitated Collaboration: Facilitated open communication between departments to improve collaboration and drive organizational success.

Tempe, Az, Us

2011 - 2015 : PresidentExecutive Reporting and Operations Management: Reported directly to Principals and investors while managing the responsibilities of Director of Operations at Trillium.Marketing and Branding: Managed Trillium's marketing efforts, training programs, and employee development, creating brand recognition through various channels.Sales Collaboration: Collaborated with brokers and buyers, leading to the successful sales of all assets.Financial Management and Collections: Created an in-house collections program to retain 100% of collectible debt and generated reports detailing financial performance and operational metrics for executive review.Communication and Customer Satisfaction: Demonstrated excellent communication abilities with internal stakeholders and external partners, improving customer satisfaction levels through innovative solutions.Technology Integration and Process Improvement: Leveraged technology expertise to streamline processes and improve operational efficiencies.Contract Negotiation: Led negotiations of contracts with vendors, suppliers, partners, investors, and other third parties.Industry Engagement: Maintained an active presence in industry associations to stay abreast of trends and developments.

Tempe, Az, Us

Expense Control and Revenue Maximization: Implemented expense control tools during an economic crisis to maximize revenue potential and increase Net Operating Income (NOI).Hands-On Revenue Enhancement: Employed a hands-on approach to increase revenue, resulting in enhanced NOI and overall financial performance.Strategic Management Collaboration: Worked closely with the executive management team during economic downturns to establish fee management accounts, leading to increased operational revenue and career growth opportunities for team members.Financial Expertise: Prepared property budgets and conducted financial reporting, contributing to informed decision-making and financial stability.

Tempe, Az, Us

Training and Development: Leveraged 15 years of site-level experience to train and develop team members, enhancing their skills and performance.Recognition Programs: Created recognition programs that empowered and engaged employees, fostering a positive work environment.Employee Enrichment: Implemented TRACoach, a quarterly employee enrichment program, to develop team members both personally and professionally, promoting growth and motivation within the organization.

Scottsdale, Az, Us

Lease-Up and Sales Success: Facilitated the successful lease-up of 8 luxury communities and positioned half a dozen sites for successful sales, showcasing strong market knowledge and strategic planning.Brand Introduction: Introduced the Mark-Taylor brand and resort-style communities to the Phoenix market, expanding brand presence and attracting new customers.Accountability and Management: Accountable for the overall management and operational performance of properties, demonstrating effective leadership and operational expertise.

San Mateo, Ca, Us

Oversaw fee-managed assets as well as bank receivership communities as an on-sitemanager.Relocated to Arizona to initiate the use of the Prometheus business model at new lease-upcommunities.Introduced corporate housing program to the Phoenix market.