Fractional Cco And Coo | Customer Experience, Support Operations, And Scale
Fractional Executive (Independent)
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Michelle Smart Email & Phone Number
Fractional CCO and COO | Customer Experience, Support Operations, and Scale
at
Fractional Executive (Independent)
2 work emails found
@ezcater.com
3 phones found area 630 and 312
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Fractional CCO and COO | Customer Experience, Support Operations, and Scale
Location
Boston, Massachusetts, United States
Who is Michelle Smart? Overview
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Quick answer
Michelle Smart is listed as Fractional CCO and COO | Customer Experience, Support Operations, and Scale at Fractional Executive (Independent), based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at ezcater.com, phone signal with area code 630, 312, and a matched LinkedIn profile for Michelle Smart.
Michelle Smart previously worked as Chief Customer Care Officer at Ezcater and VP Caterer Operations at Ezcater. Michelle Smart holds Bachelor Of Science (Bs), Business Studies In Organizational Leadership from Southern New Hampshire University.
Company email context
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{first_initial}{last}@ezcater.com
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Profile bio
About Michelle Smart
Michelle is a senior customer experience executive with strong technical/systems knowledge. Michelle has held key and diverse leadership positions from start-ups to highly diverse, cross-functional organizations. Building her reputation on the strength of relationships, Michelle thrives on working closely with partners to ruthlessly seek out solutions to enable their success and reach their business goals. With transparency comes trust which has enabled open collaboration.Seeking and illuminating talent is second nature to Michelle. By enabling others to use their talent more often, her teams surpass their goals as they grow and experience the joy of seeing the positive results of using their passions. Her teams span the partnership relationship lifecycle from selling to onboarding/implementation and the ongoing nurturing and successful growth of the partner helping them meet their strategic goals. Michelle is a trusted advisor to executive management and her entrepreneurial leadership style enables continuous progressive change. Michelle has been a business transformation partner for Fortune 1000 companies across multiple verticals, such as Retail, Pharma, Manufacturing and Healthcare. Expertise includes strategy and business planning, organizational and process transformation, execution, implementation, change management, team leadership and development, technology solutions, and partner success solutions.
Listed skills include Account Management, Process Improvement, Print Management, Business Process Improvement, and 46 others.
Current workplace
Michelle Smart's current company
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12 roles · 42 years
Michelle Smart work experience
A career timeline built from the work history available for this profile.
Chief Customer Care Officer
CurrentSupporting a team of highly effective professionals who care deeply about doing the right thing first for our team members, customers, catering partners and delivery partners.
Oct 2022 - Present
Vp Caterer Operations
CurrentezCater is the only nationwide marketplace for business catering. ezCater’s online ordering, on-time ratings and reviews, and 5-star customer service connect business people to reliable catering for any meeting, anywhere in the United States.
Apr 2018 - Present
Customer Experience Executive
Seeking Next Leadership Opportunity
Michelle is a senior customer experience executive with strong technical/systems knowledge who has held key and diverse leadership positions from start-ups to highly diverse, cross-functional organizations, among other things created teams and responsible for a $300M P&L. Over a 20-year career with RR Donnelley & Sons, Michelle built her reputation on the.
Jan 2017 - Mar 2018
Svp Global Business Solutions
Selected to lead the re-engineering and ongoing operations of a centralized customer experience global team of over 1,000 staff members, supporting multi-channel marketing communications for over 50,000 customers and generating over $5 billion in revenue annually. Created and accountable for $35M P&L for the new business unit. Process Re-Engineering..
2010 - Jan 2017
Svp Customer Integration Services
Selected to architect and lead an improved customer integration experience for new RR Donnelley customers. This included customers’ on boarding to RR Donnelley customer service teams, manufacturing plants, and technologies and processes. Ran and accountable for $15 million P&L.Led contract negotiations, managed resource allocation, and cultivated an.
2008 - 2010
~2 yrs
Svp Organizational Integration - Acquisitions
Re-located to London, UK. Responsible for integrating a newly acquired $1B company into RR Donnelley. Responsibilities included identifying & tracking financial performance, cultural priorities, health of customer relationships and employee alignment. Led change management to integrate European & UK organizations into the company creating a new joint.
2006 - 2008
~2 yrs
Svp Information Architecture
Responsible for the creation and growth of the integration of critical business information within RR Donnelley. Partnered with leader in IT leaders to create a multi-layered enterprise application integration and transformation platform as well as data warehousing and data mart enterprise platform.
2000 - 2006
~6 yrs
Vp Customer-Facing Systems/Pmo
Responsible for the sustainable operation of critical customer-facing Internet applications that Fortune 1000 companies utilized to manage their critical marketing materials. This role involved team building, team leadership and multiple on-site, customer visits to ensure ongoing customer loyalty by delivering systems that meet their needs and help them.
1998 - 2000
~2 yrs
Director It, Operational Systems
Responsible for the sustainable operation of Moore’s critical operational applications: warehouse management, order management, kitting and fulfillment, ERP
1997 - 1998
~1 yr
Software Development Manager
Responsible for the leadership of the software design, construction team and implementation teams who were responsible for customer-facing digital presentment applications.
1996 - 1998
~2 yrs
Software Engineer
Digital Equipment Corporation
Responsibilities spanned from software engineering intern through team manager of software development
1984 - 1996
~12 yrs
1 education record
Michelle Smart education
-
Southern New Hampshire University
FAQ
Frequently asked questions about Michelle Smart
Quick answers generated from the profile data available on this page.
What company does Michelle Smart work for?
Michelle Smart works for Fractional Executive (Independent).
What is Michelle Smart's role at Fractional Executive (Independent)?
Michelle Smart is listed as Fractional CCO and COO | Customer Experience, Support Operations, and Scale at Fractional Executive (Independent).
What is Michelle Smart's email address?
AeroLeads has found 2 work email signals at @ezcater.com for Michelle Smart at Fractional Executive (Independent).
What is Michelle Smart's phone number?
AeroLeads has found 3 phone signal(s) with area code 630, 312 for Michelle Smart at Fractional Executive (Independent).
Where is Michelle Smart based?
Michelle Smart is based in Boston, Massachusetts, United States while working with Fractional Executive (Independent).
What companies has Michelle Smart worked for?
Michelle Smart has worked for Fractional Executive (Independent), Ezcater, Seeking Next Leadership Opportunity, Donnelley & Sons Company, and Rr Donnelley Moore.
How can I contact Michelle Smart?
You can use AeroLeads to view verified contact signals for Michelle Smart at Fractional Executive (Independent), including work email, phone, and LinkedIn data when available.
What schools did Michelle Smart attend?
Michelle Smart holds Bachelor Of Science (Bs), Business Studies In Organizational Leadership from Southern New Hampshire University.
What skills is Michelle Smart known for?
Michelle Smart is listed with skills including Account Management, Process Improvement, Print Management, Business Process Improvement, Variable Data Printing, Outsourcing, Customer Service, and Vendor Management.
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