• Collaborate with cross functional team members and IT to compile requirements, in order to develop, implement and execute software solutions that meet business specifications/needs within project schedules.• Expertise in multiple business and technical systems Jira, Salesforce Classic, Salesforce Lightning and Power BI.• Evaluate systems and create system enhancements to deliver user solutions, apply improvements, resolve conflicts and correct defects to meet business requirements.• Test, track and troubleshoot systems to identify errors and implement improvements and technical solutions.• Facilitate software system implementations and perform system integration testing (SIT), user acceptance testing (UAT), and production testing for business validation.• Responsible for solving user issues through Salesforce cases and Jira Service Desk Tickets• Increased business efficiency.• Organizing data into a more comprehensive platform.• Advocate for numerous lines of businesses based on data, business demands and management objectives. • Maintain data integrity and business processes.• Used Jira tasks, stories and defects to monitor updates on system’s improvements for different lines of businesses.• Lead multiple projects within my team.• Created multiple dashboards and reports for my team and the business to monitor different data andsystem automations.• Implemented new system automations.• Completed system mapping for system migrations.• Lead team training/knowledge transfer sessions.• Implemented and contributed to multiple releases.• Analyzed reports and dashboards to monitor system functionality.• Updated business and team documentation.• Demonstrated enhancements to different lines of businesses and upper management. • Configured fields and objects within Salesforce to satisfy business requirements.• Created system enhancements based on business needs.• Expertise in Agile methodology.

• Present analysis of revenue, productivity, production, ect. to the partners of the company and discussed company improvements.• Collaborate with IT and business to design, improve systems and establish requirements.• Manage systems/software, data integrations and troubleshooting inquiries.• Expert on Salesforce, Bullhorn, ZoomInfo and RingCentral.• Led team to Implement Multi-Factor Authentication and other system improvements.• Successfully guided projects, achieving deadlines, results, and coordinated with the relevant people/groups.• Maintain user accounts, reports, dashboards, workflows, and other routine tasks. • Interact closely with partners and business groups to identify, develop, and deploy new business processes that will improve operational efficiency across the company.• Enhance existing processes, while implementing new ideas and initiatives.• Create, utilize and maintain custom objects, fields, validation rules, workflow rules, process flows, email alerts, views, reports, dashboards, and page layouts across the company.• Ensure data integrity through ongoing data analysis, record maintenance, data uploads and related tasks.• Participate in the CRM build and testing.• Providing guidance and proposals to find the best solution. • Gained additional technical knowledge of the systems functionalities.• Oversee daily tasks/jobs, maintenance, clean-up, integrations, and problem resolution.• Responsible for forecasting, planning, and risk analysis• Preparing companywide reporting including. • Collaborate with Partners to design and improve reporting.• Earned seven Salesforce super badges (Business Administration Specialist Superbadge,Security Specialist Superbadge, User Authentication Specialist Superbadge, Multifactor Authentication and SSO Settings Superbadge, User Authentication Troubleshooting Superbadge, User Authentication Settings Superbadge, Lightning Experience Reports & Dashboards Specialist Superbadge).

• Collaborate with team members and IT to develop, implement and execute software solutions thatmeet business and merchant specifications within project schedules.• Troubleshoot systems to identify errors and implement improvements.• Facilitate software system implementations and user acceptance testing.• Responsible for answering in-person, email and telephone inquiries.• Set-up merchant computer access.• Responsible for researching and implementing software programs throughout the developmentlifecycle.• Implement process member security.• Translate requirements to develop technology solutions.• Responsible for updating and maintaining data to ensure reports delivered to senior leadership areaccurate and concise.• Maintain detailed knowledge of business functions, processes, standards and controls.• Expertise with multiple business and enterprise systems; Oracle Retail Merchandising System (RMS),Flex Product Lifecycle Management System (PLM), Oracle Business Intelligence Enterprise Edition(OBIEE), Oracle Business Intelligence Publisher (BI Publisher) and Oracle Purchase Order Database(PO Database).

• Provide an excellent customer service experience.• Promote and recommend appropriate services to members.• Collaborate with team members to maximize member satisfaction.• Responsible for answering in-person, email and telephone inquiries.• Set-up new member account profiles and provide new member orientations on policies, rules and programs.• Research and resolve member account issues.• Process member application documents.• Assist members with various account transitions.• Train new staff members.• All other duties as assigned.

• Work one-on-one with middle school, high school and collegiate students with varying mathematical capabilities.• Develop and implement comprehensive lesson plans that accommodate varying diverse curriculums.• Monitor, assess, and revaluate, as necessary, remediation strategies for each student.• Provide support and encouragement to improve student’s confidence and maximize academic performance.• Identify and modify, as necessary, integrated resources (i.e. worksheets and quizzes) to vary lessons and consolidate concepts. • Communicate student’s progress regularly with parents.

• Responsible for developing and implementing daily lesson plans.• Delivered complex information in a simple and entertaining manner to students with varying learning styles and capabilities.• Developed effective and efficient methods of teaching while focusing on meeting the state and county standards as well as pacing guidelines.• Produced and cultivate classroom activities based on differentiated leaning needs to ensure students are meeting the curriculum requirements. • Organized parent teacher conferences to provide feedback on student’s progress in the classroom and offer additional learning opportunities.• Responsible for developing forward-thinking strategies to eliminate gaps in student’s comprehension.• Utilized Google Classroom to post lecture notes, homework assignments, activities, and math videos to increase parent involvement and transparency in the classroom.• Lead after school math tutoring initiatives to improve student’s knowledge and capabilities.• Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities.• Used positive reinforcement method to redirect poor behavior. • Corrected homework, tests, quizzes, projects, and activities in a timely manner.• Managed 3 classrooms per day, with an average of 28 students.• Enhanced lessons through integration of innovative educational technology (i.e. smartboards, document camera, Chromebooks, Annotate, Kuta)• Contributed to the Professional Learning Community to exchange ideas, lessons, and activities while ensuring unity of standards in the Math 2 curriculum. • Collaborated with the Literacy Council to develop innovative concepts to improve students reading and comprehension.

• Work one-on-one with middle school, high school and collegiate students with varying mathematical capabilities.• Develop and implement comprehensive lesson plans that accommodate varying diverse curriculums.• Monitor, assess, and revaluate, as necessary, remediation strategies for each student.• Provide support and encouragement to improve student’s confidence and maximize academic performance.• Identify and modify, as necessary, integrated resources (i.e. worksheets and quizzes) to vary lessons and consolidate concepts. • Communicate student’s progress regularly with parents.

• Scheduled and coordinated meetings, appointments, travel arrangements and performances for supervisors, managers and performers. • Improved office efficiency by implementing new office supply filing system.• Prepared memos and email correspondence in Microsoft Word. • Retrieved and sorted through incoming and outgoing mail.• Responsible for ordering and maintaining office supply inventory while staying within departmental budget. • Utilized discretion and judgement at all times in dealing with confidential department information, as well as communication with performers and vendors via telephone and email.