Michelle Stapleton Email & Phone Number

A Business Improvement professional with in depth Housing sector knowledge.Analysing current trends, identifying issues and complete re-design in line with current business strategies. Strategic thinker who can build from complex information and deliver, manage and implement fit for purpose processes by challenging the norm and influencing real change. In addition, a customer focused ability to reduce waste, increase productivity and profitability.Currently a Quality Assurance Officer delivering key projects in all areas of the business with direct reporting into Executive level.Now looking forward to making a significant contribution in an ambitious and exciting company that offers a genuine opportunity for development and progression.

Listed skills include Change Management, Business Process Improvement, Six Sigma, Dmaic, and 11 others.

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  Quality Assurance Officer

  Futures Housing Group

  Apr 2012 - Present

  Business Improvement and Quality Assurance for all processes within business areas across Futures Homescape and Daventry and District Housing. Process alignment, Process re-design and Business Transformation Extensive use of business tools such as DMAIC, 5s and Six Sigma  Streamlining processes demonstrating VFM, Waste & Duplication  Risk and Compliance  Internal Audits, process mapping and continuous improvement Multiple work stream Project Management

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  Swanwick Hall School