Michelle Starks Email & Phone Number

Mesa, Az, Us

Alpharetta, Georgia, Us

Perform accounting related duties for four hotels. Work closely with the hotel and Corporate Accounting teams on key projects and organizational initiatives. • Prepare monthly financial statements collaborating with the hotel and corporate accounting teams.• Reconcile bank accounts daily and balance sheet accounts monthly.• Manage and ensure completion of month end close operations.• Review hotel income journals and posting to the General Ledger daily, making corrections as required.• Work closely with assigned property personnel to ensure adherence to accounting policies and procedures.

Scottsdale, Arizona, Us

Assist with all customer service interactions with guests. • Assist with all Guest Relations areas including ticketing, scanning, concierge, discovery desk, etc. • Approach, greet, and interact with all guests.• Conduct all sales transactions including tickets, annual passes, and programs.• Provide information, offer assistance, and make recommendations to guests regarding exhibits, Animal Ambassador appearances, and additional programs.• Account for all monies, coupons, passes, and vouchers received.

Gilbert, Arizona, Us

Managed, grew, and developed the accounting team into five team members from a team of one. Managed the recertification and provider departments with six additional team members. Established and implemented the company’s first credit policy. • Managed eleven team members over three different areas as well as an outside collection vendor with an additional six team members.• Responsible for all aspects of accounts receivable including invoicing, payment collection, credit card disputes and refunds.• Completed monthly credit card expense reports.• Executed regular audits of orders, applications, and installment plans. • Conducted regular training and cross training. • Ensured daily service level agreements were met.• Performed biweekly quality assurance assessments. • Evaluated current processes for continuous improvements.• Implemented and maintained all credit policies and procedures.• Performed User Acceptance Testing (UAT) on current and new software.

Windsor, Berkshire, Gb

Managed accounts receivable staff of three. Supervised and completed preparation of invoices and payment collection for guests, groups, and ongoing accounts.• Established and implemented the resort’s first credit policy.• Maintained all credit policies and procedures.• Conducted monthly credit meetings.• Processed and approved group credit applications.• Prepared and analyzed monthly credit report.• Invoiced all spa member and villa owner accounts. • Audited all monthly credit card expenditures and expense reports for all departments.• Developed and implemented financial control procedures and systems.• Nominated for Manager of the Quarter.• Departmental Trainer – Craft Training Certified.

Promoted to this position from an Assistant Controller. Supervised all functions of assistant controller, accounts receivable, accounts payable, and retail manager.• Prepared monthly financial statements for month end close.• Completed journal entries.• Implemented financial control procedures as necessary. • Handled any technology upgrades, changes, and problems.• Ensured hotel complied with all federal, state, and local laws.• Prepared yearly budget.

Managed accounting functions including accounts receivable and accounts payable. Conducted ongoing training for accounting staff.• Completed journal entries.• Responsible for daily income audit.• Reconciled bank accounts.• Assisted in preparation of monthly financial statements for month end close.• Processed monthly and quarterly retail inventory.• Maintained spa and tennis membership accounts and deposits.• Supported general cashiering and payroll functions.

Scottsdale, Az, Us

Prepared invoices and collected payments for guests, groups, and ongoing accounts. Handled all guest inquiries regarding transactions on their accounts.• Achieved and maintained number one collection rating within Millennium and Copthorne Corporation.• Processed group credit applications and led weekly credit meetings. • Calculated and balanced daily credit card transactions to bank and merchant statements.• Maintained hotel safe while providing change to employees and processing petty cash vouchers.• Assisted accounts payable with receiving, processing, and payment of vendor invoices.• Prepared and distributed daily income journal in the assistant controller’s absence.