Responsible for:• Maintaining the service schedule for up to 4 service teams during peak season• Completing bookings for pool openings, pool closings, pool service, spa service, leak detection, water treatment & UV systems installation and service, and deliveries.• Answering all customer inquiries through phone and email platforms, as well as in person.• Providing customers with general troubleshooting, product information, and pricing.• Maintaining customer accounts… Show more Responsible for:• Maintaining the service schedule for up to 4 service teams during peak season• Completing bookings for pool openings, pool closings, pool service, spa service, leak detection, water treatment & UV systems installation and service, and deliveries.• Answering all customer inquiries through phone and email platforms, as well as in person.• Providing customers with general troubleshooting, product information, and pricing.• Maintaining customer accounts, including taking payment for products and services.• Creating and sending Purchase Orders to suppliers.• General administrative duties, including accounts receivables, filing, fax, email, etc.• Ensuring compliance with Health and Safety standards and administering Health and Safety training to new hires.• Updating the Aqua Bay website.Accomplishments:• Created the Health & Safety manual• Updated all WHMIS, MSDS, and Health & Safety training procedures• Created the emergency response plan• Assisted in the creation of the Aqua Bay website• Streamlined their service scheduling process to increase efficiency• Re-organized the office for efficiency• Created the Health & Safety boards at both the Belleville and Kingston locations• In the process of creating a policies & procedures manual and a new hire training manual Show less

• Developing policies and procedures (including process descriptions for utilizing internal and external logistics services) for the Member Services functions within CHIRP• Developing systems infrastructure to support the execution and monitoring of proposed business process flows• Developing orientation packages for the Bay of Quinte community, Strathcona and CHIRP site, and CHIRP infrastructure training

• Answered in person and phone inquiries from customers• Investigated complaints regarding goods, services, and policies• Problem solved customer issues in a quick and efficient manner• Skilled at de-escalating complaints• Maintained a Customer Dissatisfaction rate of 0%• Consulted user guides, manuals and other documents to research and implement solutions• Provided advice and training to users in response to identified difficulties• Creation of new customer… Show more • Answered in person and phone inquiries from customers• Investigated complaints regarding goods, services, and policies• Problem solved customer issues in a quick and efficient manner• Skilled at de-escalating complaints• Maintained a Customer Dissatisfaction rate of 0%• Consulted user guides, manuals and other documents to research and implement solutions• Provided advice and training to users in response to identified difficulties• Creation of new customer accounts and management of customer accounts, • Applied applicable credits and survey results to customer accounts and database system Show less

• Quick to become comfortable with various accounting software, including spreadsheets, word processing programs, Simply Accounting, and various payroll programs.• Earned the responsibility of completing 5 – 6 payrolls and source deductions for different companies.• Earned the responsibility of completing monthly bookkeeping for a number of clients.• Acknowledged by employers as maintaining excellent professionalism while completing general office work and answering telephones.

• Excelled at programming course material, and overseeing testing of new students.• Gained the responsibility of tutoring 2-3 students at a time including elementary and high school students.• Created and maintained the Scholar’s bulletin board.

• Promoted to Keyholder in 2006.• Employee of the Year 2008.• Excelled at customer service, maintaining customer rapport, multitasking, and providing advice on merchandise and products.• Given the responsibility of store merchandising and setups.• Maintained work schedule for 8+ employees• Health & Safety Representative

• Recognized for selling the highest % of Product Service Plan per sales dollar on Boxing Day 2006.• Provided valuable information on various brands of cellphones, as well as accessories.• Provided valuable information on cell phone plans from various companies, setting up several individual and family share plans through Telus and Bell Mobility.• Met and exceeded company goals for sales and service during the holiday season.• Troubleshooting and resolved various technical… Show more • Recognized for selling the highest % of Product Service Plan per sales dollar on Boxing Day 2006.• Provided valuable information on various brands of cellphones, as well as accessories.• Provided valuable information on cell phone plans from various companies, setting up several individual and family share plans through Telus and Bell Mobility.• Met and exceeded company goals for sales and service during the holiday season.• Troubleshooting and resolved various technical issues for customers. Show less

• Handled cash, debit, and credit transactions during the high volume season.• Stocked shelves and created product displays• Created various crafts that were for sale and personalized decorations for customers.