Michelle Steiger Email and Phone Number

Responsible for driving operational results and franchise financials. Oversee a group of franchise operators with 130+ franchise restaurants in the Midwest and Northwest Regions with new state territories on the horizon. Leverage relationships, daily communication, consult with franchise operators on Brand Standard compliance, Operational Excellence, Financial performance, and Growth and Development. Serve as a liaison between the franchise operators and the franchisor. Use sound operational knowledge to inform and educate FOs of their obligations to the Company and influence them in the benefits of executing brand systems and standards to enhance the guest experience and loyalty. Conduct field support visits on routines, systems and processes. Conducts new product training, new technology implementations and initiative rollouts. Conduct Franchise Business Reviews and Quarterly Consultation Visits with best practice sharing visits. Ensure the Franchise Operators uphold terms of Franchise Agreement and submits reports timely and communicates non-compliance. Proactively seeks actionable and timely resolution. Evaluates and makes recommendations on franchise expansion and rewrites; stays current with legal aspects of franchise contracts and proactively works with the Legal department to help mitigate potential legal and financial risks of franchise operators.

Responsible for daily review of operations. Lead and develop supervisors and teams to forecast and deliver exceptional results. Responsible for people development, coaching and mentoring, shift management and strategies. Lead Operational Enhancements, Customer Experience, review Profitability and Cash Flow improvements. Proficient with Sales building, Scheduling, People recruitment and development, Training, Profit, Food cost and report analysis.

Instrumentally responsible for creating a new Onboarding Department with US Bank. Collaborative efforts with Human Resource and Training Departments. Managed Relationships with retail and sales expansion markets in the US. Constant review and adherence of company policies and procedures. Manage security access requests. Bridging processes between new hires and onboarding. Daily Consulting with Security, Human Resources, Training, and Benefits & Compensation. Conduct instructional training monthly for all new sales employees. Provide exceptional customer service and training with guidance for new onboarding consultants. Provide proactive communication with Senior Leadership.

Strategically support restaurant franchise owners to build business performance through operations and profit. Shared best practices to enhance daily operations. Collaborative restaurant visits to remove barriers and streamline processes. Provided weekly analysis on operational measurements. Train and educate owners on standards, systems, routines, sales building and cashflow management. Highlights:• Performance ranked in top 10% of markets with annual Franchise sales of $190 Million.• Market Territory coverage included St Louis and Kansas City, Missouri, Illinois and Iowa• Responsible for annual franchise owner’s business performance review• Operations Subject Expert and leverage best practices with the Franchise Organizations • Auditing and Analysis of data points to review and consult with owners on efficiency potential and root cause. • Built key customer and vendor relationships with Franchise Owners • Consult with Franchise Owners on operational excellence, best practices and sharing of knowledge and recruitment. • Developed and initiated training workshops for Franchise restaurants to enhance customer centric points.

Held various responsibilities within this position and leadership band to include supervising restaurants in the St Louis area. Maintained operational standards, sales building, talent management, recruitment, PNL profit efficiency, Inventory and Scheduling, and reinvestment decisions. Built and leveraged talent and development with succession Planning. Recruited and trained Operations Technology Personnel and Facilitated field training classes throughout Kansas City and St Louis. Developed workshops for franchisors and restaurants to support new training initiatives. Led Performance Development System and recruitment activities. Created the Shift Management curriculum for new advancing managers. Successfully lead the Major Restaurant Remodels and New Restaurant Openings in St Louis. Responsible for all Applicant processes including Hiring & prescreening, interviewing, onboarding, and orientation. Managed cross functional teams in St Louis and Kansas City.