• Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer • Create a climate in which people want to do their best • Making lives of customers more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week • Set clear objectives for the branch and for each employee, and monitor progress and track results • Improve revenues and expenses and grow the business, while exceeding customer expectations • Ensure that the branch team complies with policies, procedures and regulatory banking requirements • Establish and maintain effective relationships with customers, business partners, staff and members of the community

· Responsible for all new business and account maintenance in Southeast Kent County. Duties include creation of market share growth, development and implementation of creative marketing strategies, maintenance and support of the LandAmerica business plan, mentoring of newly hired sales persons, support sales manager whenever necessary, aggressively pursue and exceed all corporate sales objectives for the assigned territory. · Sales: Ranked #1 sales representative in the Midwest. 2006 Achiever's circle nominee; produced a revenue total of over 1.2 million dollars, exceeding set target goal. Earned over $464,000 in new business revenue. Sought as a mentor to fellow sales persons by management and created a tailored strategy for each to use as a new business plan. Known for developing business relationships with those previously loyal to the competitor. Consistently offering assistance to sales manager for the development of team members, creating new business strategies, and developing training programs on products and services.

· Branch operations management: Conducted weekly continuous improvement meetings, employee scheduling, individual daily audits, nightly balancing of branch, employee reviews, employee training and development, customer service, while maintaining a secure, operatinally sound branch. Provided personalized assistance to clients with complex issues. · Sales: Personally attained 4.3 million dollars in one three month period. Consistently recognized as a top-producer as both personal banker and branch manager. Increased branch sales by 42% in the third quarter of 2001 as a newly hired branch manager. Specialized in cross-selling financial products, and consistently delivered a 3-product sale on all new clients. Developed an employee training program focusing on product features and benefits and assigned a goal oriented tracking program for referral performance. Exceeded sales goals assigned by superiors while increasing the level of customer service. Key contact for high-profile clients due to recognized professionalism in both customer service and product knowledge.