Michelle Sutton Email & Phone Number

Geelong, Vic, Au

Geelong, Victoria, Australia

Responsibilities- Provide administration support to Area Manager and the Local Area Coordination Team- Provide appropriate and clear information to people with disability, their families, carers, providers and other members of the community- Organise and prepare meeting minutes and agendasKey Achievements- Set up Excel spreadsheet for Area Manager and Team Leaders for staff monitoring- Represented Latrobe Community Health Service at VALiD Having a Say Conference

Geelong, Victoria, Australia

Responsibilities - Coordinate appointments for participants or referrals received from the National Disability Insurance Scheme (NDIS), recording interactions within the client management system.- Ensure the effective and efficient coordination of appointments and allocated referrals to Local Area Coordination staff.Key Achievements- Provided timely communication to participants or referrals in accordance with NDIS participant service charter

Geelong, Victoria, Australia

Responsibilities- Provide administration support to Area Manager and the Local Area Coordination Team- Maintain client records in accordance with organisational and NDIA standards- Provide appropriate and clear information to people with disability, their families, carers, providers and other members of the communityKey Achievements- Set up guide for new employees within the business- Provided efficient communication to all customers within the Latrobe Community Health Service guidelines

Lara

Responsibilities- Raise, maintain and deliver sales orders- Process transfers- Prepare shipment documentation and invoices- Book freight for orders and samples- Raise and receipt purchase orders- Provide back up to Office ManagerKey Achievements- Provided timely communication to customers - Processed all weekly purchase orders within agreed timeframe- Simplified filing which contributed to increased organisational and productivity

Responsibilities- Perform a mix of multi-channel interactions including inbound and outbound calling, ensuring excellent customer service at all times, across various channels and GMHBA Limited brands- Record all member interaction in the Customer Service System, as per the Private Health Insurance Code of Conduct.- Ensure job knowledge is kept current within the Company and the Health Insurance Industry (i.e. via memorandums, staff updates, online policies and training etc), and across all GMHBA brands- Provide professional advice to existing and potential new members on the Company’s Health Insurance products and rates in order to increase new business and retention for the CompanyKey Achievements- Chosen CXP Champion representing the team to improve processes within the business- Provided timely communication to customers in accordance with GMHBA requirements- Chosen Barwon Health Hospital Appeal Giving Weekend call centre operator representing GMHBA

North Geelong

Responsibilities- Day to day process management of weekly catalogues ensuring deadlines are achieved, facilitating internal approvals, briefing teams and tracking changes- Coordination of all product samples required for photography shoots- Internal stakeholder management- Proofreading of catalogue material to ensure details are correct and compliantKey Achievements- 100% result with no ACCC complaints or fines with all 3 internal teams I managed- Successfully managed teams end to end process of weekly catalogues on time and to a high standard- Ensured teams products were photographed as briefed within catalogue printing deadlines

North Geelong

Responsibilities - Registered products for stores and raised national orders including advertised lines- Loaded national price events for weekly marketing - Liaised with various internal and external stakeholders supporting and collating information - Supported executive staff Key Achievements- 100% result with no ACCC complaints or fines with the loading of national marketing events- Prepared seasonal intimate apparel trend PowerPoint to Managing Director of Target- 1 of 2 chosen Give Where You Live Loaned Executives representing Target

North Geelong

Responsibilities- Allocated stock to national stores - Produced reports for sales, advertising and stock on hand- Reviewed and analysed reports- Completed national advertising checksKey Achievements- Set up guide for new Allocators on procedures of Allocation Analyst role which was rolled out to all new department starters- Ensured minimal variance between stock and sales in line with department requirements- Actioned all store queries within 24 hour timeframe and in a professional manner

North Geelong

Responsibilities - Processed invoices, raised claims and adjusted invoices when necessary- Liaised with buying office, suppliers and stores to resolve issues or request invoices- Filed and batched all invoices on a weekly basisKey Achievements- Processed all weekly invoices within supplier settlement terms- Resolved all issues and requests within agreed timeframe and in accordance with Target requirements

Geelong

Certificate Iii, Business Administration

Certificate Iii, Retail Operations

Certificate Iii, Children'S Services

Vce