Michelle Teague Email and Phone Number

Cialdini Institute and Maxwell Leadership Certified DISC consultant, speaker, coach, trainer. Provide leadership training, conduct leadership assessments, and coach individuals and teams on the power of ethical influence. Speaking topics include: • The Power of Partnership • Influence: Small Changes for BIG Results• Leading With CertaintyTraining topics include leadership skills, management skills, communication skills, working with difficult people, change management, training the trainer, and understanding financial statements.Conduct leadership development training for individuals and organizations. Deliver sales training, customer service training, leadership training, communications training, and management training. Consult with organizations to conduct needs analysis and provide training based on findings. Develop and deliver training materials. Execute needs assessments and adapt training based on results. Conduct group trainings for public seminars and for private organizations. Listen, ask questions, provide feedback and support, and challenge coaching individuals pursuing personal or professional goals. Industries worked with include: manufacturing, non-profits, governmental agencies, accounting/financial services, construction, design, and real estate.

As the Senior Living Trainer Manager, my passion was in senior living and how the entire industry is evolving. Technology is beginning to play a critical role in the growing innovation of the industry. In this role at Caavo, I designed, deliver, and continuously improved customer training for senior living communities. My time spent in the communities focused on supporting residents, staff, and families, recognizing their unique needs, and helping drive adoption of the Caavo innovative TV-based platform.

Connecting people in the aviation industry who have job openings with those looking for a new job: I strategize with decision makers in the aviation industry who are hiring team members to advertise their job openings. Together, we create marketing campaigns to reach the candidates they are searching for by using online job postings and target emails.

Working with companies and individuals to provide leadership development training. Customizing training to fit the needs of individuals and the organization. Providing feedback to organizations regarding programs and processes. Coaching leaders for success with their teams and their organizations.

Supported LifePoint Health Business Services Center management and staff with general revenue cycle training, core process training, system training, compliance training, and any special request training. Developed materials for training programs. Conducted face to face and web based training. Updated new hire orientation program. Created and delivered leadership training program and mentor program. Documented processes and create policies and procedures. Collaborated with leadership team to create a learning culture.

Established and maintained learning and development plan throughout the Northeast division; ensured efficient and effective delivery and maintenance of comprehensive learning programs; delivered courses in one-on-one settings and group settings; trained the trainers in company programs such as new hire orientation, dementia care training, and in-services. Planned and led training programs on staff development. Analyzed each department’s training needs and developed new training programs based on the analysis. Effectively trained instructors and supervisors on techniques for managing employees. Facilitated training on new employee orientation, dementia orientation, and in-services. Delivered training material to a diverse audience of both front-line and management professionals. Conducted face to face and web-based trainings.

Trained new office managers at developments and acquisitions; facilitated distribution and training of new and existing policies and procedures; followed up phone training and support for office managers; on-site and group training classes as needed; special projects as needed; followed, communicated, and served as a role model for company policies, procedures, and goals; reinforced company brand promise by creating a customer experience of the highest quality. Designed training modules that implemented strategic business practices and organizational behavior training concepts. Planned and led training programs on staff development. Offered specific training programs to help workers improve hiring, termination, and employee record keeping. Facilitated training on benefits, FMLA, workers' compensation, new employee orientation, and performance appraisals.

Classes taught included Environmental Science; Science of Nutrition; Organization Theory & Behavior; Political, Legal, and Ethical Issues in Business; Financial Accounting; Managerial Accounting; Cost Accounting; and Critical Thinking. Developed lesson plans and taught online courses. Mentored and trained new faculty members on facilitation requirements.

Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues. Created and implemented the exit and interview program process. Advised top management on appropriate employee corrective actions. Collaborated with senior-level management to create fair and consistent HR policies and procedures. Created and managed more than 55 confidential personnel records. Ran the bi-weekly payroll process. Processed all salary changes stemming from merit increases, promotions, bonuses, and pay adjustments. Accounting including: accounts receivable, accounts payable, general ledger, and payroll; Human Resources including: training and orientation, benefits, and personnel processing; Administration including: filling, generating reports, meeting state and corporate regulations and standards.

Class taught: Ethics in Community Organizing. This course is required for the Masters of Science in Community Leadership in the School of Leadership and Professional Advancement at Duquesne University.

Located property for buyers; located buyers for listed properties; negotiated listing, sale, purchase, exchange, lease and other interests, financing, or option for any real estate; promoted sale, exchange, purchase, or rental of real estate; performed comparative market analysis; presented all written offers, written notices and other written communication to and from parties to a real estate transaction; accounted for all money and property received from or on behalf of any consumer in a real estate transaction; advised consumers on real estate

Served as an Academic Advisor for undergraduate students. Counseled undergraduates in regard to educational and professional goals. Communicated with the registrar’s office to review and process requests for requirements waivers. Reviewed admissions folders for students admitted to the school. Member of the Curriculum Committee. Led weekly faculty forums. Served as faculty advisor for Phi Theta Kappa student club. Addressed students’ academic problems; monitored class sizes; interviewed potential faculty; trained new faculty; conducted weekly faculty meetings; evaluated faculty members; reviewed lesson plans; evaluated grades; attended weekly retention meetings, monthly dean’s council meetings, curriculum committee meetings, new student orientation and quarterly advisory board meetings; held weekly faculty feedback meetings; updated students’ records; ran attendance reports; created student schedules; planned Student Appreciation Day; analyzed attendance; reviewed transcripts; ordered textbooks