As the Head of Projects at Jensen Fire and Security, I lead the coordination and delivery of large-scale projects, collaborating closely with Project Managers to ensure successful execution from planning through to completion. My role involves overseeing all aspects of project management, including task scheduling, risk and progress management, and stakeholder communication. I am also responsible for monitoring project finances and controlling budgets to maintain financial integrity.In addition to my project management duties, I provide comprehensive fire risk assessments for major projects, ensuring safety and compliance at every stage.I bring a strong skill set to the table, including excellent communication, organizational abilities, logical thinking, and problem-solving expertise. My responsibilities include:Reporting on project progress, resource allocation, and financials.Mitigating risks, resolving issues, and ensuring quality assurance through data collation, audits, and compliance checks.Managing internal and external stakeholders, and updating project records with precision.Scheduling and leading project meetings, setting clear agendas for the team.I also oversee staff coordination to meet service level objectives, adjust forecasts based on business drivers, and ensure optimal staffing levels through real-time analysis and data-driven decision-making. My experience includes:Running and analyzing reports to recommend staffing adjustments that align with departmental productivity and profitability goals.Facilitating real-time discussions with stakeholders and conducting root-cause analyses to improve forecast accuracy.Supporting the integration of new call center technologies and managing ad-hoc requests effectively.Transferable Skills:Proficient in call center management and related calculations.Intermediate expertise in forecasting/scheduling software.Strong organizational skills with the ability to prioritize tasks, meet deadlines, and maintain attention to detail.Capable of communicating complex data to all levels of employees in an understandable way.Adept at working independently with minimal supervision and solving complex problems.