Michelle Thompson Email and Phone Number

*Manage client accounts and projects by analyzing and evaluating medical, dental, life and disability benefit plans and programs. *Recommend creative, customized plan design solutions to offset healthcare costs. *Conduct annual related benefit meetings, creating benefit plan communications and establishing annual enrollment strategies. *Assist client members with issues of administration of eligibility, claims, billing and plan changes. *Advise and monitor employer compliance with laws and regulations.

*Completed Specific audits on the behalf of domestic and international reinsurance carriers for over 200 accounts with a premium volume of $50 million and over 40,000 lives.*Review plan documents and certificates of insurance for plan wording and accuracy.*Collect and reconcile monthly premium checks.*Prepare monthly aggregate and specific bordereaux, which include setting reserves for existing and potential new claims activity. *Ensure claims turn-around and issue weekly reimbursement checks.*Liaison with Third Party Administrators on coverage issues, managed care assistance and subrogation options.*Prepare and monitor documentation and information for internal audits.

*Coordinated and filed specific and aggregate claim requests with reinsurance carriers, issuing daily reports and documenting reinsurance status. *Prepared and balanced month-end reports for client base of 77 accounts. *Communicated daily with client groups regarding adequate funds required for claim payments. *Contacted reinsurance carriers regarding status of specific and aggregate claims working to resolve outstanding issues. *Organized and prepared department for on-site audits for aggregate audits.