Michelle Thorne Email and Phone Number

Scheduling Liaison for 3 Units

Answering phone calls and directing them to the appropriate person if needed. Schedule patients for the Hematology / Immunology Clinics; as well as the specialty Oncology Short Term Follow Up and Thrombosis clinic. Helped develop and organize new Hot Penicillin Allergy Clinic. Fax and photocopy when needed. Calling the lab to have paper blood work results faxed to the Physician's as requested. Referral and waitlist management in Connect Care and eClinibase. Prepare upcoming clinics with reminder calls, organizing blood work, and communicate with Nurse and Physician of any changes. Order medical supplies for Hemophilia patients / families using iProcurement. Cross coverage with the Unit Clerk and other Clerk IV's. Coordinating scans with other departments when needed. Able to compile information, summarize data, and present to a group. Meeting minutes and agenda items. Also do a quarterly newsletter for the CINC (Clinical Immunology Network- Canada) Group. Proficient user with Connect Care, eScheduler, Clinibase, SCM, Netcare, ESP, Microsoft Excel, Word, PowerPoint and Outlook. Can work independently or within a team dynamic. Worked with minimal supervision. Able to multi-task. Always strive for quality improvement. Experience in financial management / HR processes as assigned Timekeeper for the HOT program- includes checking payroll and submitting any corrections. Strong keyboarding skills of 70 words per minute. Able to prioritizes and respond to changing demands as needed. Strong time management skills and able to meet deadlines. Excellent communication skills both verbally and written with following Alberta Health Services family centered care and values. Able to troubleshoot computer and printer issues. ICD- 10 coding. Created patient spreadsheets for patient tracking for Physicians and Nurses. Pull data from eClinibase for management for patient caseload per Administrative Support specialty.