Michelle Thornton Email & Phone Number

Walnut Creek, California

➩Other Roles Held: Team Leader, Purchasing Manager, Marketing Coordinator, and Outside Sales Representative. ➩Drive the lucrative success of a dedicated team of sales representatives for New Leaf Paper. Pipeline Management, sales leads, and initiate cold calls with large corporate end users. Oversee B2B selling, driving the account growth of the organization's key clients. Manage price negotiations, key relationships with printers, paper mills and end users. Strengthen business relationships with existing customers and target new business development opportunities across the country. IMPACT➝ Open and closed over $40M in annual sales. ➝ Proven closer, holding a track record of managing a growing book of sales across the nation.

➪Provide key sales support to department Director in the creation and management of spreadsheets, pipeline management, cost and sales analysis, inventory management, item and category analysis, product, vendor, and market research. Deliver cost accounting and pricing quotes, customer service, and order entry management. Support the development of enhanced policy and procedures. IMPACT➝ Played a significant role in closing on one of the organizations largest revenue generating clients.

➪ Coordinated and expedited the flow of work and materials between departments, according to the production schedule. Support the production of job timelines, scheduling production dates to meet client needs and objectives. Review and distribute production work and shipment schedules. Confer with department management to determine the progression of work and expected completion dates. Compile reports on work progression, inventory levels, project cost, and production problems.

Pleasanton, California

➪Other Roles Held: Inside Sales & Elite Accounts➪Maintained and answered phone calls and initiated outbound cold calls on average of 60 to 100 daily. Placed and managed orders of up to $400,000. Supported efforts in transferring overstock items and reduced warehouse overhead cost for storing items to long. Visited client sites to foster and strengthen business partnerships. Exemplified the second-to-none customer service delivery by tracking large orders, expediting, and ensuring timely deliveries.IMPACT➝Recognized as Inside Sales Professional of the year, playing an instrumental role in driving record-high sales increases and overall excellence. ➝Oversaw training initiatives for customer service representatives and managers, contributing significantly to improvements in overall guest satisfaction and revenue growth. ➝ Collaborated with team to build a standard operating training guide, new manual is utilized to train customer service reps, company-wide. ➝Managed and supported the progression of a distribution analyst, responsible for purchasing over 50 grades, transferring overstock items and reducing warehouse overhead cost. Personal efforts drove a significant decrease in aged inventory, saving the company over $800,000.