Michelle Toolin Email & Phone Number

Canberra, Act, Au

Canberra, Australian Capital Territory, Australia

I lead on diverse and complex program management functions including policy advice, caseload risk mitigation, quality assurance, activity reporting and resource management. I coordinate multiple strategic projects, deliver new initiatives and support visa processing teams globally to flexibly pivot to changing government priorities.

Canberra, Australian Capital Territory, Australia

I lead a program management team responsible for the highest visa volume caseload globally. My current focus is on enacting measures to manage large application increases, align the program with government announcements on border reopening, analyse and mitigate caseload risk, and deliver business process changes.

Shanghai, China

I managed up to 50 locally engaged staff responsible for delivering the largest visitor visa caseload in the world. I guided my team through policy, system and business process changes, maintained extraordinarily high outputs, and proactively identified and mitigated caseload risk. I also introduced a centralised model for managing client enquiries, administrative support duties and reporting resulting in a more than 25% efficiency dividend.

Perth, Western Australia, Australia

Self managed complex caseload of asylum applications, mentored new officers and led teams to undertake deployments to remote locations (including detention sites and on-water locations) to conduct interviews and assess claims.

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Graduate Diploma Of Legal Practice

Bachelor Of Laws - Llb

Bachelor Of Arts - Ba