Lead a dynamic global team of Program Managers and Specialists in orchestrating the worldwide metadata production process including localized art, trailers, screenshots and marketing descriptions across Console, PC, Retail and Cloud Gaming for our diverse catalog of new and live games. Collaborate with internal and external stakeholders on establishing and improving metadata and localization related processes.Maintain quality of mission critical operational data and drive evolution of internal planning and reporting toolsExcellent at communicating across all levels of the organization and drive toward solutions with a collaborative toneEmpathetic and inspirational leader committed to inclusion and growth on my team

Lead a diverse team responsible for digital catalog management, item creation, partner data mapping, sales reporting, and all Storefront/Console submissions to Microsoft, Sony, PC, Nintendo, Epic, Steam, Stadia, Luna.Drive cross-functional, global operations for the metadata production process in a structured and clear mannerManage/track/communicate project information - status, deadlines, and responsibilitiesMaintain process documentation and training materialsOversee schedule management of art, video, textual asset development, collection, localization and distribution for global submission teamsWork cross functionally to ensure on time release of AAAA, AAA, AA, and Free to play video games and all related digital content on all platforms (Microsoft, Sony, PC, Nintendo, Epic, Steam, Stadia, Luna, Ubistore, Ubisoft Connect +)Drive global initiatives for better spending management, cost reduction and improved global alignment across North America, Europe, Middle East and Asian Operations, Partner Integration, Sales, Finance and Submission teamsWork cross functionally with Brand Management, Release Management, Partner Marketing, Creative Services and Business teams to ensure on time release of regional content without leaks or breaks of embargo. Work cross functionally with teams in Canada, France, Japan, and the US on game announce, pre-order, release as well as global process improvement, new partner integration and asset spec updates and maintenance. Developed web based text collection tool with IT, to gather English descriptions for Marketing Copy and have it translated and validated in 28 languages. I manage the kick off of requests with a counterpart in France, all user documentation and training for US/Canada/Latin America/Mexico/France, tool improvement and development sprint priority setting, and troubleshooting. Planning an in person Digital Operations Global Summit - postponed due to COVID to (hopefully) 2022

Support the release of AAAA, AAA, AA and Free to Play video games into the market on Ubisoft Store, Uplay, Microsoft, Sony, Nintendo, PC, Steam, and Epic product pages. Troubleshooting operational gaps, helping to drive process improvement internally and externallyLead the team responsible for digital catalog management, item creation, partner data mapping, and sales reporting.Work on initiatives to globally align efforts for art and textual metadata managementPartner cross functionally with Marketing, Creative Services and Brand teams, to develop asset schedules for global use.

Oversee digital catalog and partner item mapping, troubleshooting issues, reporting and new systems integration management. Worked as SME in MDM/EBXCollaborate with cross functional teams on all Video Game content release, including full games, AAAA, AAA, AA, DLC, Add-on contentWork with cross functional on reporting and systems improvements (MDM, Peoplesoft, JIRA)

Collaborate with cross-functional international team to compile and maintain digital product catalog information from a variety of sources, with a high degree of accuracySupport digital sales reporting quality through regular data checks with sales analysts and other teamsCollaborate with digital sales managers to maintain digital roadmap reports per platform Distribute report internally summarizing upcoming digital content for gamesCoordinate with Financial Planning team to ensure that accounting codes are correctly defined and assigned for digital productsProvide digital product sales data to executives and Brand teams on regular basis

Maintain Digital Catalog including upcoming releases and promotional bundles, partner item mapping, promotions, and reportingTroubleshoot reporting inconsistencies or issues

Send sales orders to our warehouses twice dailyPre-allocations processingUPC/Item creation & Loading in Peoplesoft (regular items, displays, special versions and digital).Delivery Issue Resolution/investigationWarehouse contact - issuesInvoice ApprovalMonthly/quarterly reporting for Mass Order Updates and Price Errors. BSC/KPI reporting, logistics cost tracking.Assist in processing Damage/Recon Adjustments, Transfers (distro to distro/distro to production) & scrapsManage Employee Purchase processEntry & Tracking of ISR's (internal stock request)Publish Owned Inventory report as neededProcessing RMAs/returns

•Ensured department Service Level Agreements were met through the management of 6 direct reports.•Supported all item set-up initiatives, solved problems, and came up with creative solutions for the Williams-Sonoma, West Elm, Williams-Sonoma Home & Outlet Brands. •Improved efficiencies in foundation data management while maintaining accuracy by helping to identify, develop, and deliver, “Ease of use” functionality.•Made enhancements to current business tools, made improvements to existing business processes & conducted careful analysis of root causes of inaccurate or incomplete information.•Ensured departmental data accuracy rate of 95-98% through monthly audits.•Have developed and created a variety of training materials for new business process as well as updates to current business processes for our team and various business partners.•Trained all new associates on Coordinator duties as well as companywide weekly reporting including Back Order Reports, Departmental SKU & Maintenance Report, Catalog Depiction Report and a Monthly Back Order Summary Report.•Identified critical foundation data elements and structure for conversion and re-SKU process•Identified the tasks and timelines necessary for Merchandise Operations role in the successful absorption of the WSH Brand•Hired and oversaw team resources for tasks (2 full time associates + 9 off site temp employees)•Established and communicated out timely status updatesHelped to build and maintain department’s bench strengths through:•Creating an environment that respects each individuals contributions to ensure results are achieved•Interviewed and assisted in the hiring of great people and placing them in the right roles•Completed mid-year and year-end performance reviews of direct reports and processed payroll. •Rewarded and recognized associates for their accomplishments.

SKU set-up for 6 brands/concepts and multiple channels (DTC and Retail)Verification of SKU data accuracy in 5 operating systemsMaintenance of Item Master foundation information and SKU maintenanceProvide system expertise, coordination and technical support to 25 - 30 merchants as well as Inventory Management, Distribution Center and Call Center requests for two brands (West Elm and Outlet Stores)Co-facilitate Product Set-Up and Maintenance class for all new merchants/users, train all new hires within our department in a 5 week training programI publish a daily work load distribution across a department of 13 coordinators to ensure all brands are meeting deadlines and are fully supportedProcess Transfer Requests, process Backorder reporting, Catalog Depiction reporting, and load personalization/monogramming information on SKUs

Responsible for average increased sales of 20% over previous years, increased customer count of 15%, decreased labor costs by 40%, decreased store turnover by 25%, increased customer service scores by 60%. Directly supervised, developed, promoted and managed staff of 15 - 20 employees. Responsible for the interviewing of potential hires, new employee indoctrination, core training based on a nine shift structure, ongoing employee training and development, determination of pay rates, corrective actions, BI annual performance reviews and terminations. Ran a weekly payroll for both salaried and hourly employees and reported weekly store performance numbers regarding to my superior. Accountable for incident reporting, store sales, inventory management and control, and store organization. Supervised and conducted all promotional retail set ups including marketing strategies, subsequent retail management, and markdowns as per a FIFO structure.

Cost Reporting, Payroll, Human Resource, Accounting, Secretarial, Record Keeping, and Purchasing duties. Generated and edited a multitude of weekly and monthly Business Reports including Labor Distribution, Cost, Audit Trail, and Compliance Distribution. Solely responsible for every step of a 100+ employee weekly payroll including both staff and craft employees. Accounts Payable, Accounts Receivable, Purchasing Card, Material Contract and Sub-Contract payment, subsistence and maintenance (300+ vendors). Human Resource duties included new employee indoctrination, training host in a variety of topics, EEO Compliance officer and general office manager.