Michelle Tunstall Email & Phone Number

United States

Philadelphia, Pennsylvania, United States

-Evaluated patients and implemented comprehensive treatment plans to enhance mental health.-Provided clients with recommendations for community resources.-Leveraged positive uncertainty and multi-systemic family systems therapy to help clients deal with ambiguity, accept inconsistencies, and adopt intuition when making decisions.-Performing 45 patient assessments and developed treatment plans, averaging 180 outreaches weekly.

Marlton, New Jersey, United States

-Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel-Offered office-wide software support and training, troubleshooting issues, optimizing usage and implementing onboarding for over 30 new employees. Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Marlton, New Jersey

-Prepared insurance claims for submission to clearinghouses or insurance companies.-Filed and tracked insurance claims and communicated claims status to 300+ patients.Verified insurance and communicated coverage to staff and patients over four practice locations.-Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.

Mullica Hill, New Jersey, United States

-Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete the intervention-Escorted patients from the unit to meals, activities, and visitation areas to maintain a standard of safety and security Assisted and attended to 12 patients in therapeutic educational group meetings and supported patients with guidance from RN and or other medical professionals.-Applied de-escalation and limit-setting techniques to promote patient cooperation.

Sewell, Nj

• Answered an average of 40- 50 calls per day, addressing inquiries regarding payment agreements and cost savings to reduce fees for podiatry services.• Accepted payments, answering inquires related to appointment scheduling needs that best services the patient.• Performed fundamental patient intakes, receiving, and verifying patient insurance information. Scheduled initial appointments and follow up appointments.

Greater Philadelphia Area

• Assisted the development treatment plans of 10+ children as well implemented the plan.• Mentored adolescents with anger management issues, to modify their behavior.• Utilized research-based crisis intervention techniques to support children needs.• Completed daily documentation describing each behavior and intervention.

Camden, Nj

• Counseled patients, individually and in group sessions in the development of skills.• Strategies to overcome dependence; to effect positive change in social behavior; and to promote effective decision-making capabilities for recovery and self-sufficient. • Displayed excellent customer service skills, while promoted a team building atmosphere.• Documented patients’ belongings upon arrival and regularly updated patients chart information.

Greater Philadelphia Area

• Identified client characteristics and environmental variables that may trigger agitated behavior(s) and communicates with such information to the treatment team.• Supervised daily activities (groups, recreations, interviews, meal time, meeting, and education of 20+ patients recovering from substance abuse, alcohol abuse or varied mental disabilities in a treatment facility taught lessons on ADL, coping skills and goal setting.• Completed routine checks and vitals on patients to ensure the highest quality of health and safety was met at all times during detox.

Rahway, Nj

• Managed over 40 staff members, created daily schedules to ensure the overall daily operations and activities.• Coordinated new and innovative large community outreach initiatives, and community service projects within budgetary restraints. • Delegated task to staff during daily activities, organized events such as field trips, community events, staff development and training.

Mullica Hill, Nj

• Followed thru all policies and procedures as they related to each project, and interface extensively with key directors and management personnel. • Made recommendations to clinicians, doctors to amend, develop, or eliminated programs to ensure consumers’ a healthy, and medically sound lifestyle. • Assisted Quality Assurance with the upkeep of medical records policies and procedures.• Maintained, stored and retrieved medical records data in accordance with federal, state, and accrediting agencies’ requirements.• Implemented and evaluated health of 40+ consumers, monitors their progress to identify and rectify problems.

Swedesboro, Nj

•Provided a structured environment that allows students to feel safe but accountable, under the supervision of the supervisor.•Created a safe environment, leadership, and ensured the staff completed and followed thru daily task.•Completed daily supervisory duties when the supervisor is not present.•Assisted consumers with mental, behavioral and physical disabilities in a home and day program which in return increases their development in daily life skills. •Executed Individual Habilitation Plans and documented behaviors that led to the contouring of the consumers' behavior. •Assisted consumers with basic self-care, living needs, medical, and job coaching that led to the increase knowledge and independence.

Bachelor Of Arts - Ba, Psychology

Master, Forensic Psychology