Michelle Valerio Email and Phone Number

Former: Apparel & Home Supervisor, Manager in Training (MIT), and Senior Sales Associate- Support selling/operations/merchandising of Home and Apparel department’s- Uses Live Dossier to track KPI's and analytics to company's sales goals, customer traffic, and overall store operations each day to build better customer relations and a better business. - Experience using Excel Ledger and Kronos to track payroll hours, sales and scheduling requests.- Gains proficiencies in total store operations, life cycle of product, and managing the customer experience.- Continually making strong assessments utilizing decision making skills.- Supports the store to drive selling and service to achieve weekly goals.- Acts as brand ambassador reflective of the company values and aesthetic.- Takes smart risks with measurable results.- Owns part of stores Instagram handle - ensuring team members are being educated through our social media on product knowledge, promotions, merchandising and task related knowledge. - Collaborates with Visual Manager and Store Manager to assess merchandising, stock-to-sales processes and presentation standards.- In charge of opening and closing the store multiple days per week. - Runs the floor as lead example to sales associates as CEM (Customer Experience Manager). - Provides insight in relationship to the customer experience to the leadership team to impact business.

• Assist clients on the phone for extended periods of time to gather detailed information and resolve issues with their current disability claims.•7-13 complete appeals a day over the course of 50+ calls made. • Communicate consistently and proactively with team members via e-mail and telephone to coordinate notes on client's files.•Stay up to date with changes in the medical field for insurance/disability purposes. •Worked closely with each department and each lawyer assigned to every client through the appeals process. • Use of the program Salesforce to manage and update clients files.•Train and assist representatives over seas.•Work within specific predefined metrics.•Inform Managers if member(s) of the team are not performing up to standards and vice versa.

•Took in 80+ calls a day to update client files with new information, inform clients of approvals or denials, answer any question client had about their claim, transfer calls to correct department or case handler. •Worked closely with the Social Security Administration in resolving claim issues. •Provided clients with information on special payment programs, treatment locations, work, hotlines, living situations and more. •Dealt with a varied amount of difficult scenarios with each client from around the U.S.

• Provided excellent customer service working on sales floor.• Learned an attention to detail relating to loss prevention and needs of customers.•Used Instagram to show styles and floor sets put together using desirable hashtags to gain attention.

• Worked with Adobe programs Photoshop and InDesign to create logos, invitations, brochures and business cards.• Created and executed a marketing plan in conjunction with the executive director to help with the IAFSA website and newsletter.• Used social media (Twitter & Facebook) to promote the Alumni House.