• Processing weekly timesheets and creating reports for invoice checking.• Creating and updating projects, budgets, subtasks and resources.• Creating weekly/biweekly and monthly reports for PMs and Management.

• Responsible for the overall organization, maintenance and management of all company and project documents.• Liaising with internal and external parties to ensure project documents are created, formatted, reviewed, revised and approved as per their deadline.

• Content management, including regular updates to products and events. Lead the project for a new website including content, photos, layout and design.• Increasing online presence by creating content utilizing LinkedIn and YouTube.• Creating eye-catching data sheets, product catalogs, etc. • Creating and editing videos to increase customer awareness through product promotional videos. • Managing online ad campaigns to ensure budget was spent effectively.• Managing trade show calendar and ensuring all booth, marketing and promotional material was ordered, packed and shipped to site, as needed.

• Supporting team by processing incoming and outgoing mail, placing supplies orders, photocopying, filing and data entry.• Providing excellent customer service to visitors and clients in person and via telephone and email.• Ensuring new hires completed their paperwork, read and reviewed all required handbooks and assisted with phone and computer set up. • Generating invoices, tracking and receiving payments and following up with clients on overdue invoices.

• Email Marketing involving curating content, creating and scheduling marketing emails, including newsletters, upcoming program schedules, trade show invitations, promotional emails, etc.• Online Surveys including creating and administering online customer surveys and reporting on results.• Website Updates & Maintenance using the WordPress platform.• Social Media Marketing including Facebook, Twitter, Google+, LinkedIn and YouTube pages with links to newsletters, program information, pictures, videos, company news, etc. • Online Ad Campaign Management including Google and Bing Ads to ensure our campaigns are optimized and efficient.• Video Editing including creating and editing videos for preview clips, product promotions, etc.

• Educating clients on program offerings and assisting with their registrations.• Managing reschedules and cancellations.• Creating and managing the program calendar.• Ensuring all details are in place for programs to run smoothly.• Coordinating program cancellations or reschedules as required.• Coordinating with Staff Trainers to make sure appropriate travel arrangements are made. • Ensuring that Staff Trainers are made aware of any program date changes or cancellations. • Completing any data entry from program information forms when they are received.• Reviewing and entering of program expenses for each program as they are received.• Following up on equipment rental invoices to make sure they are received in a timely manner.

• Answering and directing incoming calls, fielding questions, taking registrations and product orders, and sending customers information when requested.• Program completion including data entry, scanning documentation for electronic filing, and creating certification documents and preparing them for mailing.