Michelle Varner Email and Phone Number

Earned Employee of the Month award. My job title is Installation Scheduler but I purchase all materials for installation projects, not scheduling.Creating multiple vendor purchase orders daily ensuring products are in stock or have short, estimated shipping dates. This ensures national account installations can be completed on schedule for department financial goals.Processing return material authorizations with multiple vendors for warranty, repair or replacement reducing company expenses.Assisting accounts payable if they receive invoice discrepancies on purchase orders

Passed federal background screening including polygraph exam for role. Achieved TCOLE certification.Provided public assistance in a 24-hour dispatch center responsible for answering emergency and non-emergency calls, gathering essential information for the dispatching of police, fire, and EMS personnel.Processed teletype (TLETS) information and complete in-house system computer searchesCreated, maintained, and updated critical TCIC/ NCIC files

Developed relationships with multiple vendors, negotiated product and shipping costs.Created, received and verified purchase orders against invoices and packing slips for accurate payment.Initiated return material authorizations with multiple vendors for warranty, repair or replacement reducing company expenses. Organized the warehouse for better inventory management.

Sourced and purchased electronic equipment with multiple vendors for the service and installation department utilizing SAP. Met and exceeded service billing goals consistently placing our branch in the top 5 nationally.Received an Outstanding Employee Award for processing return material authorizations utilizing Intuit Quickbase.Performed quarterly physical counts reducing variances by 90%.

Statistically the most efficient and productive in the department based on customer calls placed and received.Scheduled and routed technicians throughout the country.

Routed and dispatched over 20 technicians daily reducing overtime by 17% in my first quarter of employment. Provided customer service to the customers when scheduling their service repairs.

Oversaw my department with assisting customers on billing and technical inquiries.Trained my reps how to schedule, route and dispatch service technicians.