Assists General Manager with daily operations of the hotel to include supervision of all property staff, budget controls, various accounting procedures and assurance of exceptional guest satisfaction. Responsible for direct sales and marketing to ensure maximized occupancy and revenue goals are being met. Assumes leadership of the hotel in the absence of General Manager and holds the ability to perform any job on the property as needed.

• Responsible for maintaining the highest level quality standards and guest satisfaction.• Recruit, interview, hire and motivate property staff. Provide new hire orientation.• Mentor, train and coach employees on an on-going basis. Counsel and document, as necessary.• Coordinate front desk, housekeeping, maintenance.• Prepare or review hotel payroll functions.• Develop and control the hotel revenue and expense budgets.• Analyze P/L statements and General Ledger statements. Prepare P&L variance report and submit in a timely manner.• Responsible to collect and monitor guest Accounts Receivable to avoid delinquent accounts.• Inspect rooms daily to ensure cleanliness, placement standards, and proper preventative maintenance.• Ensure proper cash and transaction controls are being followed.• Ensure key control procedures are being met, followed and documented. Review log book daily and initial.• Respond and follow up on all written and verbal guest complaints within 24 hours to ensure guest satisfaction. Document all complaints with a resolution for future reference.• Ensure that proper telephone etiquette is practiced when handling inquiry calls.• Oversee the overall sales function and financial performance of the hotel.• Conduct daily departmental staff meetings to ensure effective communication and employee motivation.• Ensure that all employees are properly trained to handle emergency situations.• Review room inventory and hotel supplies weekly to maintain consistent inventory levels.• Conduct performance appraisals of hourly employees and management. Complete all developmental plans for employees.• Analyze market trends and activity (rate changes, new business, new competitors).• Maintain effective communication between your property and the Corporate Service Center. Respond and follow-up on a timely basis.• Act as a team player by assisting other departments in the hotel. Be willing and able to perform any task on the property, as needed