Currently acting as the project manager for the Birmingham Better Care Fund. Working with CCG partners in Birmingham, Solihull and Sandwell to establish and develop joint commissioning arrangements. Key responsibilities include - Support the Senior responsible Officers (SRO) with the development and delivery of Integrated Care Networks - Working with clinical commissioners, adult social care, primary care, community health and voluntary and community sector to support the development and deliver effective project and programme management of the Better Care Fund- Working with commissioners, managers, clinical leads and clinical teams to update and agree pathways that integrate care wherever possible. - Development of the governance arrangements and managing project plans to enable partners to meet key deadlines. - Contribute in the planning and delivery of service objectives and work with commissioners to manage specific change projects as required, - Identify and escalate any risk within service developments and escalate as appropriate within the Birmingham governance structures.

working with managers, heads of service and directors to understand business needs and to design and deliver professional OD interventions and projects. In collaboration with my colleagues in the Improvement team we developed a Birmingham bespoke LEAN methodology. This systems thinking approach is based on helping the council change its culture to embed sustainable change to assist in the council meeting its challenging budget targets. My work involves engaging with colleagues to help them to understand and adopt the methodology to assess and understand the customer demand for their service area. Advising on stakeholder management; how to analyse and evaluate current performance, helping to facilitate creativity in a complex environment and enabling managers to achieve their organisational objectives and improve services provided to the citizens of Birmingham.Recently I have supported the Repairs service, the library service and currently I am working with a team of colleagues to conduct a whole service reveiw for Housing involving every service area which impacts and delivers services for Birmingham city council housing.

A new team developed within Birmingham city council, my role was to ensure projects and change initiatives within the future council programme achieve their objectives. Supporting corporate leadership team by providing regular reporting on progress against Lord Kerslake report recommendations, identifying and progressing risks and issues. Development of the Future Council communications plan for internal and external stakeholders and to project manage large scale engagement events including the Market Place and community and partnership pop up events. Engaging officers, members and cititzens in the future role of Birmingham city council by promoting the work of the future council programme and in the delivery of marketing campaigns that improve Birmingham's reputation, increase service take-up and support the council's priorities, ensuring a high quality and consistent approach to the Council's brand identity and the management of messages across all services.

Responsible for project work stream, process design and change management within the Revenues service area. Management and delivery of key Revenues projects through business process re-engineering, automation and other iniaitives in order to achieve service improvments, maximising value for money and increasing customer involvement and satisfacion. Ensuring Revenues and Benefits Division contributes fully and effectively to corporate, regional and national priorities. Management of the Capita contract and client interface centre with Service Birmingham contract. Identifying process gaps and business automation to ensure more effective use of resources, stakeholder engagement and issue resolution.

Working as part of a Business Development team which delivers a programme of compliance and change projects to increase performance in income collection and improve people managment and skills standards for housing officers within Birmingham City Council Rent service. This involves initation, development and delivery of key projects to ensure compliance with new government legislation, achieve efficiency savings and develop new systems and processes to improve business efficiency and service delivery. Recently, I was lead officer on a project to deliver paperless Direct Debit into the service this has increased Direct Debit monthly uptake by 270%.As the Communications Officer for the service, I manage the communications strategy and plan which delivers statutory communications, public marketing and internal campaigns to maximise rent income collection and ensure that all stakeholdersare well informed about campaigns, changes to policy, procedure and government changes to Welfare etc.,

BSc (Hons) in Business Management, attained a 1st classification. Modules include, Change Management, Strategy, Finance, Leadership, Marketing, Quality Management, Health and Safety, Human Resources and Management theory.

Coaching and management of 18 Debt Recovery officers Recruitment and training of new staff