Received sales orders by email, telephone and fax from the customers.Processed orders for delivery using Sage.Provided full support for any queries regarding the goods supplied.Raised pro-forma invoices, account invoices and credit notes on Sage for goods supplied.Ordered goods, raised Purchase Orders and approved them for payment once goods had been delivered and reconciled.Checked customer accounts at the end of the month then ran statements and emailed to customers.Posted samples of merchandise to customers as required.Created and maintained Excel spread sheets.Provided support for other members of staff as required.Prepared and franked post daily.

Received and processed sales orders by email, telephone and fax for next day delivery, or as required by the customer.Raised estimates and successfully followed them through to orders for delivery.Provided full support for any queries regarding the goods supplied.Provided full contact and delivery information for the drivers ensuring goods were supplied efficiently and on time.Liaised between the customer and manufacturer to replace any incorrect or damaged goods as quickly and efficiently as possible.Raised pro-forma invoices.Processed payments and refunds by credit card if not an account customer.

Provided a full administrative service for approximately 70 people including 6 Managers. Maintained calendar and diaries for Managers and scheduled rooms for meetings, video conferences and teleconferences.Successfully organised complex UK and International travel arrangements including flights, visas, accommodation and all transfers to airport and hotels within 48 hours of receiving requests.Provided support and help on various projects, including streamlining of departmental processes and the successful relocation of associates.Ordered stationary, raised Purchase Orders and approved them for payment once goods had been delivered and reconciled.Established, implemented and monitored an efficient holiday booking and approval procedure which eliminated the need for excess paperwork.Monitored and maintained sickness records to be utilised by HR for monthly reports.

Received and processed invoices on a daily basis. Paid them on a fortnightly by BACS run.Processed expenses.All general admin duties as required.

Monitored and maintained Lotus Notes mailbox for global queries requiring resolution from over 30 countries.Created and deleted sites and users on the IT database, created password letters and sent via DHL.Maintained databases and logged IT information for all assets distributed.Updated Excel spread sheets with accounting information.

Supervised a department of 6 people including IT Helpdesk and engineers. Recruited helpdesk personnel.Organised travel and accommodation for technicians and Manager.Created management and KPI reports in Word and Excel.Received and logged Helpdesk calls, and if unable to resolve escalated for engineers.Raised Purchase Orders and approved them for payment once goods had been delivered and reconciled.

Received and logged calls for customers requiring support on their accounts software, resolved 1st level support problems or escalated as necessary to 2nd level support.Sent out software updates and manuals.Covered reception and switchboard.

Experienced in Purchase Ledger / Sales Ledger / Credit Control / Nominal LedgerKept monthly management accounts updated.Made BACS or cheque payments.Ran payroll for casual labour.Dealt with customers’ queries in person and on the phone.Raised Purchase Orders and approved for payment.Supervised a department of 4 people consisting of Sales Ledger and Credit Control Clerks.