Michelle Wu Email and Phone Number

Managed global development and launch of IT solutions. Responsibilities include program/project management, interfacing with senior management and managing major applications for IT projects. • Managed and directed IT transition projects from inception through completion for internal engagement teams • Oversaw multiple IT systems simultaneously and managed full lifecycle of the systems• Managed and guided global teams including vendors based in the UK and US and internal IT teams based in India and Poland, to deliver committed scope on time and budget• Cultivated relationships with clients, vendors, internal IT and business teams • Developed and monitored project budget, labor forecasting for global resources and vendor costing• Led planning and implementation through requirements gathering to production support• Guided help desk activity, client relations and training planning/delivery• Provided weekly detailed reports to senior management and led IT meetings between internal and external clients

Served as senior IT innovation consultant responsible for managing IT projects/products, business analysis and project scoping within a global team. Worked with stakeholders having different backgrounds (business, technology) in different geographies to find out their demand, and led the project team to provide innovative solutions to these stakeholders.• Managed implementation of innovative solutions through the full software development life cycle, including requirements gathering, design, development, and product testing and production deployment• Identified opportunities to reuse solutions across projects• Improved internal and external stakeholder’s satisfaction through utilization of the new IT solutions• Successfully collaborated with the technical team to perform root cause analysis of IT issues• Planned and defined project scope and resources

Business Analyst with responsibility to analyze business processes, design and implement automated business solutions for clients.• Analyzed client’s business requirements and processes through document analysis interviews, workshops and workflow analysis• Translated business user concepts and ideas into comprehensive business requirements, and recommended and designed technical improvements to their business processes and operational procedures• Involved in User Interface analysis with the business• Worked and led the technical team to achieve project defined milestones and deliverables• Provided quality requirements and design documents• Trained users for new IT tools• Supported system integrations and production issues

Directed test planning, execution and managed a testing team of 5 on a telecommunication project. • Developed testing strategy and procedures to be used by the entire team• Participated in regular project meetings with management to communicate progress, plans and issues• Successfully implemented test automation to improve team efficiency• Negotiated testing strategies and served as a liaison with internal and external teams• Mentored team members