Michelle Yip- Retired 🎉 Email & Phone Number

Raleigh, NC, US

Cary, NC, US

Cary, NC, US

Took a brief hiatus to journey to colleges for on-campus tours for rising Senior, support college application preparation and return to New York to visit my parents I had not seen since many months before the start of the pandemic. All followed by preparation of kids to return to in person learning in school.

Raleigh, NC, US

• Managed development team for delivery & execution of enterprise web applications, APIs & web services
• Cultivated an efficient, effective, & continuously improving Agile environment
• Worked with stakeholders to define requirements that drove solution development from concept to production
• Oversaw maintenance of a clear prioritized backlog
• Formulated delivery schedules & resource allocation plans
• Tracked status of deliverables & managed risks

Raleigh, NC, US

• Responsible for managing the backlog for digital banking services for Online Banking & Back office web apps
• People management responsibility of team composed of Devs, QA, & BA resources in matrixed organization
• Developed business & functional requirements to drive major initiatives & system enhancements
• Partnered with business & strategy stakeholders to derive project initiatives, prioritizations, & detailed requirements
• Collaborated cross organizationally with technology partners to deliver banking functionalities in digital platforms

Research Triangle Park, NC, US

• Responsible for evaluation of product features/enhancement ideas & deciding which to pursue for Mica- Zaloni’s Self Service Data Platform
• Managed 3 scrum teams consisting of developers, QA, UXD & Scrum Master including off shore resources
• Responsible for achieving deep understanding of the target customer’s needs & desires with the capabilities of the organization’s engineering team & the technology(s) it has to work with
• Oversaw product strategy & the steps that would get Mica through each release/version
• Fostered engineering team's understanding of the product vision/evolution & details of new features/enhancements
• Responsible for supporting our startup company’s short and long term growth evolution through establishing standards & enforcing industry software delivery best practices

Boston, MA, US

• Gathered & Defined requirements for donor web redesign across stake holder groups
• Enforced alignment of Digital Strategy to overarching Corporate Strategy based on fact based BI
• Managed phased front & backend redesign of Fidelity Charitable authenticated donor web site; moving to a responsive experience from desk top to mobile device
• Engaged and partner with business & development stakeholders to derive project initiatives & business priorities
• Developed user stories for agile development processes to drive redesign priorities
• Collaborated with UX & UI teams to derive digital experience that simplified complex processes

Charlotte, NC, US

• Drove integration of Popmoney personal payment service into BB&T's U Portal web application with custom UI with full responsiveness down to small devices
• Managed digital banking services for responsive web, native apps for Android & iOS, mobile web & text banking
• Managed cross functional teams though SDLC to achieve key milestones & deliverables
• Managed mobile product portfolio development life cycle with client focus to establish user experiences in alignment with objective product evolution, organizational objectives & market shifts
• Developed business & functional requirements to drive major projects & system enhancements
• Developed mapping documents, use cases, & test scripts (SIT & UAT)

Durham, NC, US

• Identified & screened new product opportunities in support of the Publications Organization portfolio endeavors focusing on technology delivery modes such as SaaS, Cloud & Mobile native applications
• Developed the product requirements, UX, and UI of the AICPA Privacy Principles Scoreboard tool that is powered by the Generally Accepted Privacy Principles (GAPP). The GAPP framework developed by the AICPA & CICA.
• Led the lifecycle development process, testing & go to market efforts for the release of the AICPA Privacy Principles Scoreboard. This product was identified as a Top New Product for 2013 by Accounting Today in the.
• Supported the development of the Innovation Strategy as innovation & technology based offerings moved to take a broader cross organizational role at the institute
• Supported the development & refinement of the Mobile Strategy as mobile usage in the marketplace continued to demonstrate upward momentum

Armonk, New York, NY, US

• Refined the local lab program tactics to be in alignment with Global Program strategy & goals
• Managed program’s Global Operations processes to increase efficiency & establish standardized methodologies
• Focused on MBA intern development to establish basis of understanding of BU objectives, product goals, and IBM industry positioning for development of project business cases
• Supported technical interns development & coaching of understanding of working collaboratively at IBM with MBA interns to achieving technical objectives and meeting market needs that supported BU goals
• Managed, developed, and deployed Extreme Blue Programs to proselytize value to both the targeted technical and business segments to improve/achieve recruitment and sponsorship targets
• Managed Global Operations budget in excess of $400K managing vendor negotiations/purchasing & defined spending guidelines & allocation for individual lab budgets, long term housing, transportation & and North American.

Armonk, New York, NY, US

• Managed daily delivery and support of fully managed services for the customer’s Global business
• Functioned as primary interface and single point of contact between the client’s corporate business application owners and the 40+ dedicated IBM support persons
• Defined and managed custom problem and change processes for the account
• Drove problem resolution providing 24/7 on-call availability
• Owned & drove root cause analysis for severity 1&2 issues that impacted client's and IBM's business that supported systems environmental stability and increased availability in accordance with defined SLA's
• Collaborated with support teams to devise permanent solutions for problems that both improved the client’s business systems and strengthened the integrity and functionality of those systems

Armonk, New York, NY, US

• Managed 170 SMB clients including a Fortune 500 fast food corporation across 14 datacenters
• Serve as primary liaison between IBM technical teams and customer to provide 24/7 on-call support to drive problem determination and resolution
• Owned & drove root cause analysis for severity 1 issues that impacted client's and IBM's business.
• Managed overall customer relationships in order to understand client businesses to formulate solutions that met their needs
• Facilitated and enforced all problem and change processes using an IBM proprietary application
• Leveraged expertise in technical problem determination to facilitate and expedite formation of effective permanent solutions

Armonk, New York, NY, US

• Technical team lead & developer for the client’s custom s/390 mainframe systems
• Developed mainframe system application enhancements using SAS, COBOL, DB2, & JCL
• Project managed multiple concurrent software development projects through full software project lifecycle with teams of developers including a mass conversion of a mainframe application to a client/server version for.
• Gathered business requirements & interpreted into functional specifications
• Developed test cases supporting Unit, SIT, and UAT
• Developed RFP’s for system enhancements that included technical & business justifications

Master Of Business Administration - Mba, Product Innovation Mgmt & Marketing

Ba, Communication, Minor: Computer Science