QUALIFICATIONSInformation Technology professional with extensive leadership experience. A proven record in delivering technology solutions and services that support rapidly growing organizations by improving return on technology investments and enhancing profitability through customer focused initiatives. Trusted by organizations to develop and implement technology strategies by quickly grasping new leading-edge trends and matching them to the overall business strategy.ACHIEVEMENTS Built a cross functional diverse team with a 50:50 gender parity and consisted of individuals from Canada, Zambia, Nigeria, Ghana, Serbia, France, Philippines, China, Jamaica, Brazil, and Columbia supporting the organization, 1000 volunteers and 84,000+ licence holders.Set up tools and processes to transition a paper-based organization to work remotely during COVID by implementing a cloud-first strategy including migrating to O365 and VOIP telecommunications system.Delivered Information Discovery and Digitization Capability to the licensing department by digitizing the 21,000 inflight paper-based application files that were not accessible to staff during COVID.Streamline the licence renewal process by changing it from a fully paper-based manual process to an online solution thereby providing a 50% reduction in staff time.Assisted an not-for-profit organization in crisis to stabilize systems, provide strategic direction and managed cloud based systems with external vendors.Managed a technology department that grew from 1 person to a staff of 3 direct reports and an additional 3 project specific reports plus third party contractors as the organization grew from a single office of 90 staff to over 400 in 16 offices worldwide over the course of 10 years.Integrated all technology and service offerings of a digital communications firm into an existing framework of a professional services firm while maintaining client critical SLAs.Managed support for desktops and servers, development environments, ERP system development, and corporate service desk for all inward facing technology services for an early growth stage international technology company. This included identifying critical issues inhibiting the business processes, organizing and collecting requirements and managing multiple internal stakeholders with minimal resources.Defined, implemented, tested and maintained the Firm’s global BCP that supported systems in three countries and sustaining over 350 workstations. The plan aims to achieve 99.99% high availability for all critical systems.