-Produced domestic & international UX research tests to validate new Alexa Music products and features with beta users prior to launch-Analyzed data from user outputs to create reports that identify pain-points and bugs to guide product strategies and improvement-Cut projected time for data analysis by one week by developing and communicating repeatable processes-Tools utilized: Qualtrics, Jira, Confluence

-Partnered with Tech, Product & UX teams to produce roadmaps & influence product strategy based on user requirements-Lead change management for recruiting tools - including proactive communication of roadmaps, create strategies for change management, testing to measure success& designing trainings for new products

-Launched new global products & internal processes to support new products including the 2018 Winter Olympics live stream/replays VOD in two marketplaces successfully scanning to impact over 157k subscribers & Prime Video Channels to 5 global marketplaces-Collaborated with analytics, operations, tech, product and UX to deliver tools, operational improvements and customer experience improvements including a deduplication tool that eliminated over 8k VOD duplicates-Designed and documented cross-functional SOPs that impact 6 teams including tech and operations teams, managed the testing/beta phase of the process and trained all stakeholders reducing processing time by 85%-Wrote & presented a requirements document at an Amazon Video global tech summit on behalf of Content Operations to design new product

-Created & implemented new SOPs & scalable improvements that decreased both time per title & time-to-site-Gathered & reported operations requirements to support new product launches-Redesigned metrics and key KPIs tracking for leadership reports-Supported the launch of the Channels product in two new marketplaces by determining operational readiness and scalability of existing processes

-Supported KING FM's existing donors (16,000 members) and solicited donations from listeners (288,000 terrestrial radio listeners per week) -Managed a team of volunteers-Developed and maintained organizational tools that coordinated marketing efforts across entire organization to ensure consistent messaging day-over-day without overloading listeners and donors-Created and launched integrated, multi-channel marketing campaigns (including on-air, web and social media) to boost donor engagement, and convert audience to donors

-Supported Major Gifts Officers to ensure significant ($1,000+) donations to the organization-Developed a program where I established and managed relations with a local music education non-profit organization, Seattle Music Partners (SMP) & analyzed how KING FM can utilize resources to fulfill the needs of music education organizations, while continuing to support KING FM's mission statement-Researched, prepared and edited grant proposals-Managed social media for the station's first crowd funding campaign

-Metadata management-Analyzed, edited and managed data entry-Maintained data integrity

-Coordinated volunteers, event logistics, musicians and artists -Managed all artist and musician relations -Maintained detailed volunteer, artist and musician data in FileMakerPro •Provided technical and editing assistance with website•Supervised concert/show venue and schedules

-Assisted Ithaca College faculty and students locate music books, scores, and sound recordings-Maintained library stacks & materials-Ordered and cataloged new music materials-Process new music materials

•Coordinated and advertised programs to strengthen community •Budgeted all program finances •Maintained positive relationship with coworkers & directors •Counseled residents through difficulties•Managed administrative duties in the Residential Life Office