Conducted requirements gathering sessions with external government customer to solicit software requirement changes and developed detailed change request documents to capture changes required to affected systems.Collaborated with all stakeholders (customer, management, prime contractor, developers and quality analysts) to ensure software requirements were met. Improved software quality and reduced development costs for products under my responsibility, by finding ninety percent of software defects prior to releasing the software deliverable to Software Quality Control.Improved the accuracy and quality of the classroom training material for the content management system. Developed several new Computer Based Training (CBT) courses using Adobe Captivate for the content management system to provide users with self-guided training materials.Developed eighty-five percent of the System Analysts work instructions and process definitions as part of a CMMI (Capability Maturity Model Integration) Assessment team effort.Maintained configuration management on software development templates and all software documentation deliverables.

Conducted quality testing on a web ordering application using test scripts documented in HP Quality Center.Utilized HP Quality Center to document defects found during testing in detail for resolution by developers.

A $5.3 billion provider of automated teller machines (ATMs), retail point-of-sale (POS) workstations, self-service kiosks, self-check-in/out systems and a portfolio of technology management services.; Provided System Administrator support by installing and maintaining multiple environments for software development, disaster recovery and production use. Managed the Hyperion production multi-server environment by monitoring system performance and automated data load processes throughout the month with a special focus during the critical month-end close. Maintained optimum system performance to insure Security Exchange Commission (SEC) deadline adherence, thus avoiding late fees and penalties. Designed and implemented the application and data security layers for the Microsoft SQL Server Analysis Services and Microsoft SharePoint environment for a 1,500 user base, providing the necessary security levels for users to insure individuals only access objects and data that applies to their functional role. During user acceptance testing the security solution was proven to be highly effective.

Performed System Analyst functions to help design and develop the Hyperion Financial Management and Planning solutions.Teamed with the Financial Business specialists to define and document business requirements for the Hyperion Financial Management application. Translated the business requirements into technical requirements for the design of the ETL (Extract Transform and Load) processes for our developers to program using Hyperion Application Link. Successfully assumed the responsibilities of the Hyperion Infrastructure System Administrator, fulfilling resource gaps to ensure project schedule was not negatively impacted. Worked extra hours teaming with Hyperion Technical consultants to install, configure and troubleshoot environmental issues, in addition to my main role of systems analyst for the project. Successfully deployed the project on time and on budget without major issues.Provided guidance on coding standards and process documentation to development team based in India insuring standards and procedures were met resulting in improved code quality and supportability.Developed the necessary process documentation to comply with Sarbanes-Oxley application and database IT controls for the Hyperion Financial Management application. These controls were proven effective by the Pricewaterhouse Coopers auditors over several yearly audits.

Developed and supported an order management system for international countries.Developed PL/SQL code to extract invoice information from the order management system to feed to the corporate ERP system providing the necessary information to the Accounts Receivable department to manage collections on invoices.Consolidated application servers deployed on NT4 remote servers to Windows 2000 servers into the global data center, in effect reducing support cost and standardizing the installations providing better supportability. Later, upgraded the centrally located servers from Windows 2000 to Windows 2003.Provided technical and process support to international business community and where necessary provided assistance in developing effective solutions to positively improve productivity and data accuracy.