Michelle Fletcher Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon Area

• Inspects albums before digital distribution to ensure they meet metadata and asset requirements as per DDEX, iTunes, & Spotify Style Guidelines
• Responsible for continually improving the accuracy of CD Baby’s submission deliveries, specifically as it relates to partner style guidelines & iTunes Scorecard
• Resolves inbound submission update requests and research potential ingestion issues
• Meets and exceeds service and productivity targets, including high quality inspection (i.e. maintain Direct Live status at iTunes), at least weekly resets of inspector queues and other KPIs (key performance indicators).
• Addresses any urgent needs of the Artist Services or Creator Services teams
• Knowledge of copyright laws as it relates to rights management, including artist contracts, cover songs and mechanical licensing

Portland, OR

• Maintained audited client satisfaction of 95% or higher
• Achieved expert knowledge in several subject matter categories and subsequently assigned as a specialist in those categories
• Developed general skill levels high enough to assist colleagues via direct messaging or group messaging
• Exceeded quality requirements (e.g. Consistently followed standard work and participates in team efforts to further improve it)
• Communicates well with internal customers (e.g. formatting of work orders, uses correct channels for communication etc…) and able to pivot responses based on fluctuating end state desires

Portland, OR