Michelle Hackett, Mba Email and Phone Number
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An outcomes focused entrepreneurial leader with experience leading SaaS service teams to align business strategy, data and insights, and technology solutions to help organizations realize value to grow and scale. A revenue and people leader with a Master of Business Administration (MBA) in Global Management and Business Analytics from the Babson College F.W. Olin Graduate School of Business. Skills and Experience:Business Strategy & Operations, Change Management, Customer Success Leadership, Data Analysis, Organization Transformation, Executive Level Presentations, Go-To-Market Strategy, Revenue Forecasting, SaaS Recurring Revenue Growth Strategy, SaaS Service Business Model Development, Strategy and Operations.
Underscore Vc
View- Website:
- underscore.vc
- Employees:
- 155
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Underscore VcBoston, Ma, Us
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Core Community Member - Go To Market (Gtm)Underscore Vc Jun 2023 - PresentBoston, Ma, Us
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Global Director Of Customer Success + Renewals ManagementSmartsheet Feb 2023 - PresentBellevue, Wa, UsThird-line manager overseeing five teams focused on onboarding, value, retention, and renewal across North America, EMEA, and LATAM. -
Global Director Of Customer Success - Scale TeamSmartsheet Feb 2022 - Feb 2023Bellevue, Wa, UsThird-line management leader responsible for the scaled customer success organization and strategy across North America East, North America West, APJ, and EMEA regions covering SMB, Mid Market, and Major accounts.
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Senior Manager Of Global Customer Success - Scale TeamSmartsheet Feb 2021 - Feb 2022Bellevue, Wa, UsSecond -line management leader responsible for the scaled customer success organization and strategy across North America East, North America West, APJ, and EMEA regions covering SMB, Mid Market, Major, and Strategic accounts. -100%+ NR attainment - 100% Club 2021
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Manager Of Customer Success - North America EastSmartsheet Oct 2019 - Jan 2021Bellevue, Wa, UsFront-line manager responsible for 9 CSMs covering Higher Education, Professional Services, Construction, and Manufacturing verticals for North America East.-Presidents Club 2020.
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Founding FellowOn Deck Jun 2021 - PresentSan Francisco, California, UsThe On Deck Customer Success Fellowship [ODCS] is a community and brain trust of world-class CS experts in SaaS. -
Co-Owner And PartnerCranberry Vine Catering & Events 2018 - PresentPembroke, Massachusetts, UsFemale owned, full-service catering and events company servicing eastern Massachusetts. -
Director Of Customer Success, North AmericaZmags Jun 2018 - Oct 2019Boston, Ma, Us -
Senior Consultant - Channel Partners + ResellersQstream Oct 2017 - Jun 2018Burlington, Massachusetts, Us -
Senior Consultant - Professional ServicesQstream Jan 2017 - Jun 2018Burlington, Massachusetts, Us
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Enterprise Customer Success ManagerHubspot Nov 2015 - Jan 2017Cambridge, Massachusetts, Us -
Program Manager - Global Entrepreneurship ProgramsBabson College 2013 - 2015Babson Park, Ma, UsManaged executive education programs and led cross-functional teams for our LATAM + APAC partnership programs. -
Program Coordinator - Global Entrepreneurship ProgramsBabson College 2011 - 2013Babson Park, Ma, UsLed international entrepreneurship consulting programs and strategic partnerships for LATAM + APAC as part of the President's global strategy for the college.
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Account ExecutiveAnderson Integrated Marketing Sep 2010 - May 2011Hilton Head, Sc, Us -
Social Media SpecialistAnderson Integrated Marketing Jul 2010 - Sep 2010Hilton Head, Sc, Us
Michelle Hackett, Mba Skills
Michelle Hackett, Mba Education Details
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Babson F.W. Olin Graduate School Of BusinessGlobal Management And Business Analytics -
Graduate School Of Management St. Petersburg State UniversityBusiness - Russia In Transition
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University Of MiamiDouble Major: Public Relations And Spanish. Minor In Marketing.
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Universidad NebrijaUndergraduate Study Abroad Program
Frequently Asked Questions about Michelle Hackett, Mba
What company does Michelle Hackett, Mba work for?
Michelle Hackett, Mba works for Underscore Vc
What is Michelle Hackett, Mba's role at the current company?
Michelle Hackett, Mba's current role is Global Director of Customer Success + Renewals @ Smartsheet.
What is Michelle Hackett, Mba's email address?
Michelle Hackett, Mba's email address is mi****@****eet.com
What is Michelle Hackett, Mba's direct phone number?
Michelle Hackett, Mba's direct phone number is +178122*****
What schools did Michelle Hackett, Mba attend?
Michelle Hackett, Mba attended Babson F.w. Olin Graduate School Of Business, Graduate School Of Management St. Petersburg State University, University Of Miami, Universidad Nebrija.
What are some of Michelle Hackett, Mba's interests?
Michelle Hackett, Mba has interest in Figure Skating, International Travel, Historical Fiction, Coaching.
What skills is Michelle Hackett, Mba known for?
Michelle Hackett, Mba has skills like Social Media, Marketing, Leadership, Public Relations, Management, Event Management, Public Speaking, Project Management, Program Management, Strategy, Entrepreneurship, Digital Marketing.
Who are Michelle Hackett, Mba's colleagues?
Michelle Hackett, Mba's colleagues are Donna Sharma, Michael Skok, Marco Rosario, Bern Bradstreet, Rudolph Wilkinson.
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