Michelle Alves Email and Phone Number

-Oversaw daily operations of a fast-paced restaurant and bar, ensuring exceptional customer service through effective leadership-Train new hires, developed and managed a team of 15 staff members, fostering a positive work environment and promoting staff retention-Implement cost-control measures, including inventory management and supplier negotiations, reducing overall expenses by 5%-Resolve customer complaints and inquiries promptly and effectively, ensuring high levels of satisfaction and repeat business.. -Conduct regular performance evaluations and provided constructive feedback to staff members, facilitating their professional development-Foster positive relationships with, vendors, and local community members to support business objectives and enhance the restaurant's reputation

-Develop strong relationships with clients and serve as the primary point of contact, providing timely and personalized support and assistance.-Supervised and developed customer success teams fostering high performance and enhancing client satisfaction.-Collaborate with internal teams, including sales, product development, and support, to ensure delivery of solutions and services.-Resolved and acquired difficult platform cases from team members, ensuring efficient problem-solving and continuous improvement.-Conduct regular check-ins and account reviews with clients to assess satisfaction, address concerns, and identify opportunities for improvement.

-Supervise event staff, including vendors, contractors, and on-site personnel, providing direction, support, and guidance as needed-Managed event calendar and event timeline ensuring timeliness and seamless coordination of activities-Served as the main point of contact for clients and stakeholders, addressing inquiries, resolving issues, and managing expectations throughout the event planning process.-Monitor event operations, troubleshoot problems, and implement contingency plans to address unforeseen issues.-Evaluate event success and gather feedback from clients, attendees, and stakeholders to identify areas for improvement and inform future event planning efforts.