Michelle Mace Email & Phone Number

Concord, New Hampshire, United States

Manchester, Nh

Responsible for the collection, ordering verification, labeling, handling, transportation and documentation of patient specimens in a variety of locations. Ensure that both the patient and the laboratory are provided with all necessary information, and the patient is comfortable and safe. Job knowledge and skills: Work in a team atmosphere and independently. Initiate actions as needed utilizing good judgment and problem solving skills. Work with frequent interruptions and respond appropriately to unexpected situations. Work in a stressful environment without compromise of decision making skills or disposition. Multitask without compromising accuracy and quality Read, write, and communicate effectively. Deliver excellent customer service skills both in person and on telephone.

Bedford, Nh

Use my experience and skills as a motivated and positive administrator and my skills in technology to be the face of the office and provide excellent customer service. Be the direct support of the branch manager and branch office operations. Support the branch manager and sales associates with affiliation and training. Assist sales agents with marketing, advertising, and technology needs. Provide social media and marketing support to allow the sales associates to focus on the growth of their business.Skills and Qualifications received from experience:-Effective communicator and the ability to interact with all levels of management, staff, and the general public.-Strong organizational, time management, and follow through skills to multi task and make quick decisions.-Flexibility to work independently and with a team.-Highly focused and results oriented in supporting complex, deadline driven operations. -Able to identify goals and priorities and resolve issues in initial stages.-Capacity to deal with ambiguity and problem solve.-Capable of delivering front and center presentations to groups large and small.-Established in maintaining projects and accurately introducing new policies and procedures, reporting, information management, marketing, and business development.-Demonstrated capacity to provide comprehensive support for administrative staff and effectively train on all essential tasks. -Advanced in Microsoft office applications: Word, Excel, PowerPoint, and Outlook. -Expert in our internal company and third party systems: Trident, HomeBase, zipForm, DocuSign-Competent in Adobe, completing expense reports, working with Quick Books, maintaining budgets, and marketing. Familiar with processing payroll.

Manchester, Nh

The primary contact on the production of real estate files to ensure a smooth settlement transaction delivering truly exceptional customer service for said files beginning immediately after file input and continuing through the closing process. •Responsible for ordering and collecting all data including taxes, mortgage payoffs, commission statements, plot plans and condo certifications.•Responsible for coordinating and scheduling loan closings directly with lenders•Following lender instructions to prepare HUD Statements and other documents to be signed at closing. Collaborating with Lenders to obtain closing packages in advance of scheduled closing and submitting a proposed final HUD to the lender. Reviewing HUD Statements by phone with every borrower. •Responsible for the delivery of Preliminary Package to lender.

Waltham, Ma

As Manager of Field Administration/Field Operations - HomeBase, ZipLogix, and DocuSign Company Administrator Act as field operations liaison between our New England Metro and New Jersey Corporate Office, attending weekly Field Operations, HomeBase, and committee calls. Work closely with our Legal, Finance, Relocation, Human Resources, and third party vendors to evaluate, troubleshoot, resolve, develop, implement, and train on best practices to ensure the most efficient processing. Provide daily administrative and technical support for our New England Metro of 80 branch offices throughout Massachusetts, Rhode Island, New Hampshire, and Maine, which also includes the President, Chief Operation Officer, 5 Regional Vice Presidents, 170 office administrators, 76 branch managers, and approximately 3,600 sales associates. The lead trainer for staff (5 Regional Vice Presidents, 170 office administrators, 79 branch managers, and all company departments) on existing company systems, existing processes, and implementation of all new processes. Act as field operations liaison between our New England Metro and third party vendors to ensure the systems are working properly, give processing feedback, resolve technical issues, learn and test how system enhancements will impact our company and decide which enhancements will be implemented. Update all system backend changes for new implementations and user information for our internal and third party systems; HomeBase, zipLogix, and DocuSign.Conduct final interviews, evaluate, and summarize results for the hiring of all candidates for branch office staff members. On-board new office staff ensuring proper access to company and third party systems.

Lowell, Pepperell

Kemco Construction, Inc., located in Pepperell, MA, is a custom cabinetry company lead by Kevin McGoniagle, founder and president. He and his team create custom cabinetry from fabrication to installation. They also organize and manage any project from start to finish. My responsibilities at Kemco Construction was to assist in drafting estimates, creating proposals, accounts payable, accounts receivable, and customer data maintenance. For estimates on any project you can email Kevin at kemcoinc@verizon.net.

Westford, Chelmsford

Responsible for data entry of customer returns, packaging and shipping of company products. Responsible for tracking shipments returned and the processing of replacements in a timely manner. Interface with all levels of staff. Interfacing and knowledge of UPS, FedEx, Parcel Post, and other carriers used in daily operations.

Billerica, Chelmsford

Started as a pre-loader of package cars then promoted to supervisor. Train and supervise daily activities of package handlers and clerks to ensure that all assigned duties are accomplished safely and timely.

Bsba, Management, 3.64 Gpa

Certified Phlebotomist Technician, Phlebotomy Technician/Phlebotomist

Associate Of Science (As), Business Administration And Management, General

Activities and Societies: Phi Beta Kappa