Michelle Penhall

Michelle Penhall Email and Phone Number

Working with a top rated dermatology practice making a difference one patient at a time @ APDerm
acton, massachusetts, united states
Michelle Penhall's Location
East Greenwich, Rhode Island, United States, United States
Michelle Penhall's Contact Details

Michelle Penhall work email

Michelle Penhall personal email

About Michelle Penhall

Michelle Penhall is a Working with a top rated dermatology practice making a difference one patient at a time at APDerm. She possess expertise in team building, information technology, metrics reporting, help desk support, sharepoint and 44 more skills. Colleagues describe her as "I worked with Michelle to plan / build and coordinate the very first Spiceworks Spiceworld road trip in Boston Mass. Michelle and I worked together via email telephone and though the Spcieworks community to plan and get a user base to attend the function. She and had to setup the night before the event to make sure projectors and presentations were working 100%. We also planed on-site training stations during the conference and these all had to be setup and working for the users to attend the hands on labs. I would recommended Michelle for any project that you need done and done well. Brian Rousseau Manager of Information Technology Nobis Engineering Inc." and "I remember the day I met Myshell @ Home Depot, she was like most new-hires trying to soak in as much knowledge as possible. Unlike many of her counterparts she was not scared to ask questions and was very attentive and took lots of notes. She blossomed into one of the best support analysts Home Depot had, and thusly was promoted to the Network Operations Center. Myshell was a pleasure to work with and quickly grasped the concepts and technology being used and in no time was helping to teach those who had been working on the project longer than she had. Aside from this Myshell is a great, friendly person who to this day remains a close friend of mine that I talk to on an almost daily basis. She is as good a person as she is a worker, if not even better."

Michelle Penhall's Current Company Details
APDerm

Apderm

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Working with a top rated dermatology practice making a difference one patient at a time
acton, massachusetts, united states
Employees:
39
Michelle Penhall Work Experience Details
  • Apderm
    Prior Authorization Coordinator
    Apderm Oct 2024 - Present
  • Apderm
    Medical Receptionist
    Apderm Nov 2023 - Oct 2024
    East Greenwich, Rhode Island, United States
  • Hp
    Project Manager
    Hp Feb 2018 - Aug 2020
    Woonsocket, Rhode Island, United States
    Managed the life-cycle process of change orders for HP and the relationship with CVS.• Built relationships with key CVS contacts to facilitate cross-communication and excellence in customer service.• Leveraged SharePoint to create a one-source repository for all documentation, reporting and ordering to ensure consistency in process, reduce timeline for delivery and report on trends.
  • General Dynamics Electric Boat
    Project Manager, Operations
    General Dynamics Electric Boat Aug 2017 - Jan 2018
    New London/Norwich, Connecticut Area
    Oversaw the asset imaging team to ensure assets met the technical and business requirements of Electric Boat/General Dynamics.• Collaborated with IT and department heads to streamline process for asset imaging and deployment, coordinating business justification for needs.• Identified SLA failures and developed processes to reduce time-to-resolve (TTR) by working closely with the engineering team to develop imaging roles.• Created inventory process to ensure chain of custody of assets was maintained and delivered to appropriate facility, requiring sign off with each transfer of ownership to create an asset trail.
  • General Dynamics Electric Boat
    Project Coordinator, Deployment
    General Dynamics Electric Boat Feb 2017 - Aug 2017
    Groton, Connecticut
    Coordinated scheduling of the 2017 PC Refresh project for Electric Boat/General Dynamics through DXC Technologies.• Interfaced directly with imaging team and ensured communication was flowing with deployment technicians.• Streamlined and created new processes and procedures to facilitate project direction and meet deadlines.• Provided specialized support and documentation for associates with top-secret clearance working on sensitive projects with special requirements and security.
  • Listengage - Award Winning Exacttarget Partner
    Solutions Architect (Consultant)
    Listengage - Award Winning Exacttarget Partner Jan 2016 - Dec 2016
    Framingham, Massachusetts
  • United Natural Foods
    It Manager, Service Desk & Security Administration
    United Natural Foods May 2011 - Jan 2016
    Dayville
    Cultivated process driven IT Service Desk and Security Administration teams by creating solutions that consistently met complex business requirements and SLAs by working with senior level management to implement best practices in accordance with ITIL and industry standards.• Collaborated with National IT Directors and Managers to reduce service requests in queue, reducing open ticket count by over 50% in less than one year. • Facilitated monthly meetings with warehouse General Managers and IT Management to review technical issues, training needs and risk assessments.• Created training program for new associates to learn about the culture, philosophy, and mission of UNFI while gaining technical skills to support a robust and fast paced IT environment.• Provided reports to senior and executive management for issue tracking, incident metrics and KPIs as well as ad-hoc requests. • Collaborated with national IT teams to create IAM provisioning roles and templates which increased consistency and reduced the mean time to complete service requests for new-hires, role changes and permission/access updates.• Partnered with KPMG auditors to redefine operating SLAs and increased compliance to nearly 100%.
  • United Natural Foods
    Service Desk Analyst Ii
    United Natural Foods Aug 2010 - May 2011
    Dayville, Ct
    Resolved complex IT issues, supporting the business and warehouse associates in locations throughout the United States and Canada via email, incident support request and telephone. • Researched, documented, and escalated cases to internal support teams ensuring client follow-up and resolution.• Authored and updated help documentation in Remedy Knowledgebase to increase consistency and understanding across the Service Desk, working with cross-functional teams to ensure accuracy, reduce escalation requests, and increase first call resolution (FCR)
  • American Power Conversion (Apc)
    Technical Support Engineer
    American Power Conversion (Apc) Oct 2009 - May 2010
    West Kingstown, Ri
    Supported uninterrupted power supply (UPS) device issues via email, live chat and telephone support using strong analytical skills and exceptional customer service
  • Spiceworks
    Community & Social Media Manager
    Spiceworks Aug 2007 - Sep 2009
    Austin, Texas Area
    Managed and grew an online community of IT professionals, acting as the face of the company and first point of contact for all questions and concerns. • Liaison between clients, technical support, marketing, and business administration, ensuring projects are delivered on time and all key stakeholders made aware and signed-off. • Coordinated marketing and community events such as contests, local user meetups and vendor sponsored events to increase engagement and ad revenue. • Authored weekly newsletter to summarize community activities, highlight IT issues such as new phishing scams and malware attacks and highlight upcoming changes. Recognized active community members and sent swag as a thank you.
  • The Home Depot
    Network Operations Specialist
    The Home Depot Mar 2006 - Aug 2007
    Austin, Texas Area

Michelle Penhall Skills

Team Building Information Technology Metrics Reporting Help Desk Support Sharepoint Cisco Technologies Citrix Active Directory Computer Hardware Router Voip Itil Service Desk Windows Dns Operating Systems Networking Microsoft Exchange Microsoft Technologies Toggle Troubleshooting Customer Satisfaction Software Documentation Vendor Management Switches Visio Quality Assurance Technical Writing Microsoft Office Blackberry Wireless Networking It Operations Testing Training Network Administration Bmc Remedy Customer Service Windows 7 Technical Support Wan Hardware Management Vpn Project Management Call Centers Vmware Routers It Management Dhcp

Michelle Penhall Education Details

Frequently Asked Questions about Michelle Penhall

What company does Michelle Penhall work for?

Michelle Penhall works for Apderm

What is Michelle Penhall's role at the current company?

Michelle Penhall's current role is Working with a top rated dermatology practice making a difference one patient at a time.

What is Michelle Penhall's email address?

Michelle Penhall's email address is mi****@****hoo.com

What is Michelle Penhall's direct phone number?

Michelle Penhall's direct phone number is +140152*****

What schools did Michelle Penhall attend?

Michelle Penhall attended Itt Technical Institute, Greenfield Community College, Rhode Island College.

What skills is Michelle Penhall known for?

Michelle Penhall has skills like Team Building, Information Technology, Metrics Reporting, Help Desk Support, Sharepoint, Cisco Technologies, Citrix, Active Directory, Computer Hardware, Router, Voip, Itil.

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