Michelle G. Email and Phone Number
Technology and Information Security Leader with Progressive Experience ◆ Expert at enabling safe and secure business operations from the perspective of a business and technology leader ◆ Master at building and rebranding Information Security organizations ◆ Spearheaded the development of a specialized Information Security group with a niche focus spanning across IT, OT, and SCADA technology including entertainment technology and medical systems by performing the following functions: developing the strategy; determining scope of responsibility; securing capital funding; hardware / software product selection (including RFP/Qs); resource management; vendor management; procurement; and maintenance while managing creation, implementation and adoption of new standards and practices, managing operational budget, and ensuring adherence to security policies, procedures, practices ◆ Led the creation of new policies, modification of existing policies, ensuring adherence to policies and regulations from multiple governing bodies including domestic and international governing bodies ◆ Expertise in identifying and resolving business risks and compliance issues ◆ Experience designing proactive solutions, developing and implementing layered network security approaches delivering results with a defense in depth approach while leading, maintaining and improving operational capabilities ◆ Thorough knowledge of advanced security systems, computerized access control and security-related legislation and regulation with a passion for aligning security architecture plans and processes with security standards and business goals ◆ Proven experience including Infrastructure, Applications, Security and Compliance for IT, OT/ICS Technologies ◆ Established leader with expertise in building Information Security frameworks encompassing Information and Data Security including privacy, risk, governance, compliance and application security ◆ Knowledgeable in all aspects of Information and Data Security including PCI, PII and HIPAA compliance ◆ Experienced Incident Commander for Cyber Security Events CONTACT ME:📧 Email Me: garcia.michelleann@gmail.com☎ Call Me: (305) 335-1193
Carnival Cruise Line
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Business Information Security Officer (Biso) And Head Of It Security And ComplianceCarnival Cruise Line Jan 2023 - PresentMiami, Florida, Us• Develop and implement strategic Brand IT security and compliance ensuring the confidentiality, integrity, and availability of information is maintained.• Manage the information security organization, consisting of direct reports and indirect reports including hiring, training, staff development, performance management and annual performance reviews.• Ensure that security programs are compliant with relevant laws, regulations, and policies to minimize and/or eliminate risk and audit findings.• Develop, maintain, and publish information security related policies, standards, and procedures.• Develop and manage the information security budget.• Create and manage information security and compliance training programs for all employees, contractors, and approved system users.• Provide regular reporting on the status of the information security program to as part of a strategic enterprise security and compliance program. • Develop and enhance a unified and flexible control framework to integrate and normalize the wide variety and ever-changing requirements resulting from global laws, standards, and regulations. • Coordinate information security and compliance projects with resources from the IT organization and business units.• Coordinate the use of external resources involved in the information security program, including, but not limited to, interviewing, negotiating contracts and fees, and managing external resources.• Support complementary efforts of related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems, and services, including, but not limited to, privacy, risk management, compliance, and business continuity management.
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Course Instructor; CybersecurityBrainstation Nov 2023 - PresentNew York, Ny, Us• Deliver content using existing course material while sharing insights as a professional working within IT Security • Sharing professional and industry experience to students enrolled in cybersecurity courses.• Support goals of young professionals through skills development, introduction of industry perspectives within courses, and active awareness of trends and opportunities that aid students in career objectives. -
MemberWomen Leading Travel & Hospitality Mar 2024 - PresentPhiladelphia, Pennsylvania, Us -
Head Of Information Security Operations, Portfolio Management And Engineering (It/Ot/Scada)Royal Caribbean Group Dec 2021 - Jan 2023Miami, Florida, Us● Lead a team of 6 Information Security professionals delivering Information Security engineering, operations, product support ensuring safe operations of crown jewels at sea with an extended team of 50 shipboard technology professionals● Secured funding and manage OT Security program with a capital budget of $14M and annual operating budget of $10M● Utilize transactional data, statistics, technical research, and industry reports to facilitate Information Security vision and strategy with an annual operational budget● Establish and execute the Information Security strategy and program initiatives at RCG with a focus on maritime assets and operations● Provide architectural and engineering guidance on projects and strategy driven by operational needs while ensuring compliance and adherence to various regulations while optimizing investments by reducing future remediation efforts ● Identify and manage cyber risks contributing to the protection of IT and OT systems and processes to appropriately reduce existing and emerging risks to RCG assets ● Lead the product management of Information Security OT remediation systems such as asset management, network segmentation and monitoring of suspicious security events that may impact critical OT systems ● Develop and maintain financial operating plan and capital financial program for area of responsibility● Develop and manage the Capital Plan including securing funding for all areas within the Information Security organization● Serve as Incident Commander for Information Security events -
Manager, Cybersecurity Operations (It/Ot/Scada)Royal Caribbean Group May 2019 - Nov 2021Miami, Florida, Us● Managed cross-functional team of 8 Information Security engineers and threat investigators● Secured capital funding in excess of $40M for all initiatives within Global Information Security including Incident Response, Access and Identity management, Governance, Risk and Compliancy, threat hunting and vulnerability management ● Assessed organizational hardware and software, identifying weaknesses including obsolescence and inefficient shipboard systems preventing major security breaches● efficiency and replacement Evaluated and identified ● Balanced operational budget and funding for future projects● Spearheaded development and implementation of network segmentation solution in first to industry solution● Skillfully navigated pandemic travel shutdown, which disrupted planned installation of prior purchased Information Security hardware● Created and directed virtual installation program of Information Security products onboard 10 ships in 6 months by developing remote programs preserving security in multiple environments both ship and shore● Serve as Incident Commander for Information Security events● Directed planning, budgeting, vendor selection and security assurance efforts● Prioritized roadmap to achieve product goals and metrics● Assessed vendor products and maintained positive vendor relations
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Project Manager, Information Security (Ot/Iot/Scada)Royal Caribbean Group Jun 2018 - May 2019Miami, Florida, Us● Developed the first in industry IT/OT/SCADA Maritime Information Security program including assessment to determine areas of focus using a risk based approached● Managed and developed Information Security project plans● Efficiently directed projects with budgets exceeding $15M with great efficiency, came in approximately $2 Million under budget; Expanded scope of project to add additional capabilities● Reduced project implementation schedule by 1/3● Reined in project costs while meeting key milestones● Oversaw high profile projects for by planning, designing, and scheduling phases● Reduced expenditures by effectively negotiating vendor and service contracts to drive savings● Achieved project deadlines by coordinating with contractors to manage performance● Provided leadership of internal resources, contractors, and vendors
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Senior It Systems AnalystRoyal Caribbean Group Mar 2013 - Jun 2018Miami, Florida, Us• Manage cross-functional team responsible for customer facing, revenue generating apps and websites.• Manage budget for support staff, staffing plan and workforce allocation.• Principle IT liaison between cross-functional channels.• Deliver multiple system enhancements from project initiation to implementation.• Skillfully designed plan to modernize multi-fleet method of people-tracking from paper to digital; reducing time to track guests in emergency by up to 30%.• Dynamically enhanced digital people-tracking technology to provide alternate method of guest relocation.• Methodically mobilized multi-fleet deployment of fuel optimization application on approx. 48 ships in only 3 months.• Cost-effectively managed financial plans for customer portfolios exceeding $3 Million in IT support labor.• Economically oversaw projects in excess of $10 Million while in position.• Led projects and analyzed data to identify opportunities for improvement• Used Microsoft Word and other software tools to create documents and other communications
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Global Information Technology ManagerRoyal Caribbean Group Mar 2008 - Mar 2013Miami, Florida, Us• Manage team of 6 web developers, 8 business analysts and scalable team of QA Analysts with up to 45 resources.• Managed annual operational budget.• Expertly supervised cross-functional team supporting B2B revenue channels generating 55% of all annual bookings.• Proficiently reduced software defect rate for products by 25%; Reduced lifespan for high/very high defects.• Skillfully led team responsible for lowering application defects by 25% and expedited system issue fixes for faster resolution.• Led first-to-market initiative for website globalization; First multilingual cruise line interface.• Used coordination and planning skills to achieve results according to schedule• Identified issues, analyzed information and provided solutions to problems• Supervised work of contracted employees to keep on task for timely completion
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Team Lead / Business Analyst; Information TechnologyRoyal Caribbean Group Apr 2007 - Mar 2008Miami, Florida, Us• Manage team of 4 Functional Analysts.• Key role in small and large-scale projects.• Maintain relations with business clientele.• Triage of project defects and scheduling migrations.• Expertly guided team of Functional Analysts generating 45% of all annual booking revenue.• Spearheaded system for application defect tracking and management.• Reduced defect life by 35%• Oversaw installation of software programs and hardware systems to meet requirements• Boosted information sharing by enhancing interfaces between computer systems• Performed system analysis, documentation, testing, implementation and user support for platform transitions• Analyzed program data to provide input for key decision making and strategic planning• Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols
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Supervisor, Air/SeaRoyal Caribbean Group Mar 2004 - Apr 2007Miami, Florida, Us• Manage call center; Handle Ticketing and Documentation staffing.• Pioneered program resulting in $1 Million annual cost savings on air travel.• Subject matter expert of Air/Sea department supporting implementation of booking engine redesign.• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows• Maintained compliance with company policies, objectives and communication goals• Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality by reducing manual ticketing errors• Introduced team contests and goals to enhance productivity and improve employee morale
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Inventory Specialist, Air PlanningRoyal Caribbean Group Mar 2001 - Mar 2004Miami, Florida, Us
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Customer Service RepresentativeRoyal Caribbean Group Sep 1996 - Mar 2001Miami, Florida, Us
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Reservations SpecialistRoyal Caribbean Group Dec 1992 - Sep 1996Miami, Florida, Us
Michelle G. Education Details
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Embry-Riddle Aeronautical UniversityInformation Security Management And Policy -
Southern New Hampshire UniversityMarketing
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Miami Dade CollegeGeneral
Frequently Asked Questions about Michelle G.
What company does Michelle G. work for?
Michelle G. works for Carnival Cruise Line
What is Michelle G.'s role at the current company?
Michelle G.'s current role is Information Security Leader | Industry Speaker on IT and OT Cybersecurity | Guardian of all Systems Critical to Safe Operations | Expert at Wasting the Time of Malicious Actors claiming to be the IRS.
What schools did Michelle G. attend?
Michelle G. attended Embry-Riddle Aeronautical University, Southern New Hampshire University, Miami Dade College.
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