Michelle Pace Email and Phone Number
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Results driven leadership professional with progressive management experience in Operations, Customer Service, Warehousing and Distribution, Supply Chain and Logistics and Manufacturing. Driving cultural change across an organization, leading to improved team member and customer experiences and producing YOY improvements in customer satisfaction ratings. Strong and decisive leader experienced in order fulfillment utilizing complex systems, managing order flow from inventory allocation, picking, packing, shipping to delivery.Proven experience successfully driving transformation and customer facing strategies in customer service and operations.CORE PROFICIENCIESOperations & Distribution | Customer Service & Sales Support | ManufacturingSupply Chain & Logistics | Order & Data Management | Team Development | Quality Management & Process Improvement | Internal & External Relationship Builder Planning & Reporting | Onboarding & Engagement | LTL/FTL & Inbound Outbound Transportation | International & Overseas Shipping/DrayageSKILLS• Continuous Improvement, ISO9001; AS9120; Six Sigma, Lean; 5S, Quality Management, HACCP, SQF• Exceptional analytical skills, comfortable working with data & communicating data findings, experienced in establishing and KPI’s and tracking key performance metrics.• Computer proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)• Proficiency in SAP, ERP; EDI; various Warehouse Management and Inventory Systems (Infor/MS Dynamics); Internet & web-based software applications; EDI; QuickBooks; Salesforce; SharePoint; various Timecard & Payroll Systems.• Process-oriented and equally comfortable diving into existing processes, creating new ones and developing SOP’s. • Experience in food manufacturing, SLA’s, US Customs, FDA, USDA regulations and requirements.• Above average problem-solving skills; exceptionally high level of attention to detail with consistent accuracy and follow through.• Exceptional time management, highly organized, master at strategic prioritization and decision making, can effectively balance long-term business goals with short-term needs. • Manage various customers with various complexities, manage and build internal and external relationships. Foster and promote a customer-centric support culture that goes above and beyond customer expectations.
Dairy Farmers Of America
View- Website:
- dfamilk.com
- Employees:
- 7888
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Dairy Farmers Of AmericaPhiladelphia, Pa, Us
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Supervisor Customer ServiceDairy Farmers Of America Apr 2024 - PresentKansas City, Ks, UsCumberland Dairy
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Senior Customer Service SpecialistDairy Farmers Of America Apr 2023 - Apr 2024Kansas City, Ks, UsCumberland Dairy is a farmer-owned brand of Dairy Farmers of America (DFA), a dairy marketing cooperative owned by more than 12,500 family farmers. DFA manufactures a variety of dairy products, including cheese, butter, fluid milk, ice cream, dairy ingredients and more, under well-known and established regional brands.
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Operations ManagerAmericold Logistics, Llc. Jan 2022 - Nov 2022Atlanta, Georgia, UsDirected and managed warehousing, outbound shipping and inbound receiving activities for imported beef, lamb, vegetables and seafood customers within a cold storage. USDA Inspection facility consisting of 35,000+ frozen, 2500 chilled pallet locations and two on-site production facilities. Led and managed a diverse workforce consisting of 100+ employees and 5 supervisors across 3 shifts ensuring consistency across policies, procedures and operating standards.Effectively managed labor and workforce while reducing overtime.Achieved increased employee retention and engagement with consistent 30/60/90 new hire reviews and feedback. Improved inbound and outbound warehouse workflow while increasing productivity.Improved KPI's for inbound and outbound achieving outbound perfect order and less than 2 hour shipping turn times.Worked with inventory team on restructuring space capacity for additional business. Oversee Safety, OSHA compliance; improved number of days without an incident/accident from less than 30 days to over 260 days. Managed sanitation, improved management of equipment PM’s by implementing digital record keeping of PIT Inspection documentation. Managed warehouse supply procurement/purchasing and vendor relations. -
Customer Service Manager/Warehouse ManagerRenolit Apr 2020 - Jan 2022Worms, Rheinland-Pfalz, De*OPERATION RELOCATED TO INDIANA* Directed all aspects of Customer Service & Warehouse operations within a 25,000 S.F. facility for 3 divisions Exterior, Design and A & T. Managed $9M of inventory, achieved $15M in sales monthly. Managed customer service, receiving, inventory, picking, shipping and quality control ensuring operational requirements were well-defined and sufficient resources were available to manage the operation. Created processes, built infrastructure, handled all inbound/outbound logistics for startup division.Responsible for Order Management including SAP Sales Order/PO processing, shipping, receiving, invoicing, credits, OS & D claims and managed and allocated inventory.Participated in ISO certification audits and responsible for year end inventory.Managed high volume day-to-day drayage of international ocean container and heavy air freight inbound shipments from multiple ports of entry.Monitored customs clearance, release of goods and on time delivery/pick up within allotted free time while avoiding demurrage fees. Processed and managed duty drawbacks and rebates. Defined and implemented KPI reporting to measure On Time Shipping Metrics.Worked closely with IT to increase added automation within SAP by implementing auto emailing of invoices eliminating the need to send individual emails with an invoice attachment. Reduced shipping costs for startup division by implementing Kuehne & Nagel Carrier Routing Portal known as Re-Trans Freight with pre-negotiated shipping rates.Managed general accounting functions and costs for operations while effectively managing budget, controlling and reducing operating expenses. -
Office ManagerNfi Jun 2019 - Apr 2020Camden, New Jersey, UsDirected, administered, managed and supported all aspects of the administrative and customer service functions within a supply chain and warehousing operation. Report to the General Manager and support in his/her area of responsibility.Supported Customer Service, warehousing and distribution for 9 customer accounts which include Colgate, Viking Appliances, Wawa, Briggs and Stratton & Go Puff.Supervised and supported Customer Service team and order processing functions.Assisted with inbound receipts and outbound shipments processing.Directed and managed all DC accounts payable activities, purchase requisition process and payable voucher process in accordance with corporate issued standards.Responsible for SLA reviews, contract billing and invoicing for recurring and storage fees, labor and transaction charges. Scheduled associate shifts, managed labor and productivity.Assisted General Manager in preparation and management of Site budget, month end and P & L reporting.Responsible for HR administrative functions for operation. -
Customer Relations ManagerChelten House Products, Inc. May 2017 - Jan 2019Bridgeport, Nj, UsManaged CPG consisting of 40,000 + skus and achieve monthly sales goal of $15M per month within a private label premium and organic food manufacturing and distribution operation for national retailers such as Wal-Mart, Trader Joe's, Unilever, BJ's, Aldi, General Mills and Whole Foods. Provided leadership to Customer Service team; improved employee engagement, service, product knowledge, skills and moral; influenced and led positive change within the organization.Analyzed and optimized the full customer journey, driving process improvements, reducing customer pain points and increasing revenue. Managed both EDI orders and manual purchase order processing; managed and allocated inventoryResponsible for recruiting, hiring, training, counseling and performance evaluations for CSR team members.Acted as primary resource and first customer touch point for orders, service issues or delays; resolve escalated issues. Provided a link between customers and outside sales team; support sales team on customer strategies, promotions and new launch products.Designed and implementde processes and training tools, developed SOP’s and executed month end sales reporting; created, maintained and analyzed performance metrics.Met case fill requirements; reduced OS & D, resolved outbound logistics and outside carrier issues; improved customer collaboration and service.Performed transportation analyst functions; reviewed and analyzed transit lead times; adjusted mode of transportation to meet cost saving initiatives while meeting customer expected delivery dates. Collaborated, coordinated and developed effective working relationships cross-functionally with Procurement, Production, Quality, R & D, Sales and Finance teams. -
Customer Service And Order Management SupervisorXpo Logistics - Supply Chain Nov 2004 - May 2017Greenwich, Ct, UsSupply chain, warehousing and distribution experience in an ISO9001, AS9100 & AS9120 certified 3PL Supply Chain Operation responsible for JIT supply of aerospace components to the manufacturing line to support Boeing Corporation's V22 Osprey and Chinook manufacturing processes.Managed and supervised daily high volume order processing operations, including FIFO order planning, processing, fulfillment, customer service, warehouse traffic coordination and expediting responsibilities.Led and developed team of 8 Customer Service Representatives and support the flawless execution of order management processes. Responsible for hiring, disciplinary action, performance evaluations, training, coaching and work allocation. Accountable for the supply chain relationship at all levels of the customer's supply chain organization.Drove cross functional partnerships to achieve mutually beneficial end to end customer supply chain solutions with business operations, transportation, inventory and IT teams.Met department productivity goals, daily production and quality goals and manage varying priorities within a deadline driven and high pressure environment.Core Team member on Lean Six Sigma projects and experience in continuous improvement initiatives including ISO; Lean; 5S; Six Sigma and Quality Management systems.Analyzed, extracted and correlated data from multiple sources used in accountability tracking for quality initiatives, run SQL and ad hoc queries, maintain and distribute tracking and performance measurement reporting documents including performance metrics, Dash Boards and KPI’s.Developed, implemented Customer Satisfaction Survey and achieved YOY improvement in Customer Satisfaction ratings.U.S. Department of Defense Patriotic Employer Award recipient
Michelle Pace Skills
Michelle Pace Education Details
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Aib InternationalHaccp
Frequently Asked Questions about Michelle Pace
What company does Michelle Pace work for?
Michelle Pace works for Dairy Farmers Of America
What is Michelle Pace's role at the current company?
Michelle Pace's current role is Customer Service | Operations & Distribution | Manufacturing | Supply Chain & Logistics | Order & WMS Management | Team Development | Quality Management & Process Improvement | Transportation | Aerospace Supply Chain.
What is Michelle Pace's email address?
Michelle Pace's email address is mi****@****ast.net
What schools did Michelle Pace attend?
Michelle Pace attended Aib International.
What are some of Michelle Pace's interests?
Michelle Pace has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Michelle Pace known for?
Michelle Pace has skills like Microsoft Office, Customer Service, Management, Microsoft Excel, Outlook, Microsoft Word, Team Building, Social Media, Sales, Team Leadership, Marketing, Managment.
Who are Michelle Pace's colleagues?
Michelle Pace's colleagues are Jennie Rutherford, Philip Hurd, Laura Ditrich-Moorhead, Peter Barecki, Lamonica Evans, Robert Luo, Dale Helmbrecht.
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