Michelle Pace Email & Phone Number

Philadelphia, Pa, Us

Kansas City, Ks, Us

Cumberland Dairy

Kansas City, Ks, Us

Cumberland Dairy is a farmer-owned brand of Dairy Farmers of America (DFA), a dairy marketing cooperative owned by more than 12,500 family farmers. DFA manufactures a variety of dairy products, including cheese, butter, fluid milk, ice cream, dairy ingredients and more, under well-known and established regional brands.

Atlanta, Georgia, Us

Directed and managed warehousing, outbound shipping and inbound receiving activities for imported beef, lamb, vegetables and seafood customers within a cold storage. USDA Inspection facility consisting of 35,000+ frozen, 2500 chilled pallet locations and two on-site production facilities. Led and managed a diverse workforce consisting of 100+ employees and 5 supervisors across 3 shifts ensuring consistency across policies, procedures and operating standards.Effectively managed labor and workforce while reducing overtime.Achieved increased employee retention and engagement with consistent 30/60/90 new hire reviews and feedback. Improved inbound and outbound warehouse workflow while increasing productivity.Improved KPI's for inbound and outbound achieving outbound perfect order and less than 2 hour shipping turn times.Worked with inventory team on restructuring space capacity for additional business. Oversee Safety, OSHA compliance; improved number of days without an incident/accident from less than 30 days to over 260 days. Managed sanitation, improved management of equipment PM’s by implementing digital record keeping of PIT Inspection documentation. Managed warehouse supply procurement/purchasing and vendor relations.

Worms, Rheinland-Pfalz, De

*OPERATION RELOCATED TO INDIANA* Directed all aspects of Customer Service & Warehouse operations within a 25,000 S.F. facility for 3 divisions Exterior, Design and A & T. Managed $9M of inventory, achieved $15M in sales monthly. Managed customer service, receiving, inventory, picking, shipping and quality control ensuring operational requirements were well-defined and sufficient resources were available to manage the operation. Created processes, built infrastructure, handled all inbound/outbound logistics for startup division.Responsible for Order Management including SAP Sales Order/PO processing, shipping, receiving, invoicing, credits, OS & D claims and managed and allocated inventory.Participated in ISO certification audits and responsible for year end inventory.Managed high volume day-to-day drayage of international ocean container and heavy air freight inbound shipments from multiple ports of entry.Monitored customs clearance, release of goods and on time delivery/pick up within allotted free time while avoiding demurrage fees. Processed and managed duty drawbacks and rebates. Defined and implemented KPI reporting to measure On Time Shipping Metrics.Worked closely with IT to increase added automation within SAP by implementing auto emailing of invoices eliminating the need to send individual emails with an invoice attachment. Reduced shipping costs for startup division by implementing Kuehne & Nagel Carrier Routing Portal known as Re-Trans Freight with pre-negotiated shipping rates.Managed general accounting functions and costs for operations while effectively managing budget, controlling and reducing operating expenses.

Camden, New Jersey, Us

Directed, administered, managed and supported all aspects of the administrative and customer service functions within a supply chain and warehousing operation. Report to the General Manager and support in his/her area of responsibility.Supported Customer Service, warehousing and distribution for 9 customer accounts which include Colgate, Viking Appliances, Wawa, Briggs and Stratton & Go Puff.Supervised and supported Customer Service team and order processing functions.Assisted with inbound receipts and outbound shipments processing.Directed and managed all DC accounts payable activities, purchase requisition process and payable voucher process in accordance with corporate issued standards.Responsible for SLA reviews, contract billing and invoicing for recurring and storage fees, labor and transaction charges. Scheduled associate shifts, managed labor and productivity.Assisted General Manager in preparation and management of Site budget, month end and P & L reporting.Responsible for HR administrative functions for operation.

Bridgeport, Nj, Us

Managed CPG consisting of 40,000 + skus and achieve monthly sales goal of $15M per month within a private label premium and organic food manufacturing and distribution operation for national retailers such as Wal-Mart, Trader Joe's, Unilever, BJ's, Aldi, General Mills and Whole Foods. Provided leadership to Customer Service team; improved employee engagement, service, product knowledge, skills and moral; influenced and led positive change within the organization.Analyzed and optimized the full customer journey, driving process improvements, reducing customer pain points and increasing revenue. Managed both EDI orders and manual purchase order processing; managed and allocated inventoryResponsible for recruiting, hiring, training, counseling and performance evaluations for CSR team members.Acted as primary resource and first customer touch point for orders, service issues or delays; resolve escalated issues. Provided a link between customers and outside sales team; support sales team on customer strategies, promotions and new launch products.Designed and implementde processes and training tools, developed SOP’s and executed month end sales reporting; created, maintained and analyzed performance metrics.Met case fill requirements; reduced OS & D, resolved outbound logistics and outside carrier issues; improved customer collaboration and service.Performed transportation analyst functions; reviewed and analyzed transit lead times; adjusted mode of transportation to meet cost saving initiatives while meeting customer expected delivery dates. Collaborated, coordinated and developed effective working relationships cross-functionally with Procurement, Production, Quality, R & D, Sales and Finance teams.

Greenwich, Ct, Us

Supply chain, warehousing and distribution experience in an ISO9001, AS9100 & AS9120 certified 3PL Supply Chain Operation responsible for JIT supply of aerospace components to the manufacturing line to support Boeing Corporation's V22 Osprey and Chinook manufacturing processes.Managed and supervised daily high volume order processing operations, including FIFO order planning, processing, fulfillment, customer service, warehouse traffic coordination and expediting responsibilities.Led and developed team of 8 Customer Service Representatives and support the flawless execution of order management processes. Responsible for hiring, disciplinary action, performance evaluations, training, coaching and work allocation. Accountable for the supply chain relationship at all levels of the customer's supply chain organization.Drove cross functional partnerships to achieve mutually beneficial end to end customer supply chain solutions with business operations, transportation, inventory and IT teams.Met department productivity goals, daily production and quality goals and manage varying priorities within a deadline driven and high pressure environment.Core Team member on Lean Six Sigma projects and experience in continuous improvement initiatives including ISO; Lean; 5S; Six Sigma and Quality Management systems.Analyzed, extracted and correlated data from multiple sources used in accountability tracking for quality initiatives, run SQL and ad hoc queries, maintain and distribute tracking and performance measurement reporting documents including performance metrics, Dash Boards and KPI’s.Developed, implemented Customer Satisfaction Survey and achieved YOY improvement in Customer Satisfaction ratings.U.S. Department of Defense Patriotic Employer Award recipient