Michelle Pope Email & Phone Number

Cranston, Ri, Us

Bridgewater, New Jersey, United States

Directs, administers, and coordinates the internal operational activities of the organization in accordance with policies, goals, and objectives established along with the Chief Executive Officer and the Chief Financial Officer. Leads and directs the following functions and/or business units: operations, information systems, pmo, sales, logistics and operational efficiency across the business units. Responsible for the development of organization policies and goals that cover operations, personnel, financial performance, and growth of the functions and/or business units mentioned above.

As an Executive Consultant at Cutting Edge Technologies, I work with Philips Healthcare, a prominent global healthcare provider, to support the seamless migration of 40,000+ modalities to a new security program. My role includes collaborating with executive leaders, delivering program insights, and ensuring successful program delivery.• Operational Leadership: Advancing the execution of a high-stakes security migration program by providing strategic oversight, extensively developed through working closely with executive leadership at Philips.• Stakeholder Collaboration: Functioning as a key collaborator between executive leaders across multiple organizations, providing critical insights regarding program performance and risk identification.• Program Advisory: Acting as a critical advisor for the successful delivery of a large-scale, worldwide security migration program integrating deep insights into program progress, identifying potential challenges, and proposing effective solutions to the leadership team.

To foster a community of cross industry practitioners focused on positively impacting the culture of continuous improvement through shared experiences.

Newport, Ri

As the President and Chief Operating Officer of Relay (formerly known as CompuClaim), I provided leadership and management to ensure the company's operational success. My role was instrumental in establishing necessary operational controls, administrative procedures, and growth strategies.• Executive Leadership: Serving as a key member of the executive leadership team, where working closely with the President in developing and executing the company's overall business strategies and goals.• Enhanced Operational Functions: Spearheaded initiatives that significantly streamlined existing systems and processes, leading to a more efficient and cost-effective operational framework.• Strategic Development: Playing a pivotal role in the development and execution of Relay's long-term business strategies, with a particular focus on driving sustainable growth and expansion.• Departmental Oversight: Providing guidance and direction to the operations, development, and business development departments, ensuring that each unit worked harmoniously towards common business objectives and targets.

Newport, Ri

Joined CompuClaim in February 2018 as the interim Chief Operations Officer responsible for working closely with the President to develop growth strategies, organizational structure and operational efficiencies. Joining the CompuClaim Executive Leadership Team as Chief Operations Officer in May 2018, the role will lead, direct and control business strategies and organizational growth.

Warwick, Ri

VP of Continuous Improvement & Innovation provides vision and leadership in the development and implementation of Carousel Industries enterprise Continuous Improvement and Business Solutions programs. Responsible for leading the Continuous Improvement and Innovation business units in planning, development and implementation of enterprise business solutions, programs and process improvement in support of transformational growth.

As the Chief Operations Officer for Carousel Industries, I was responsible for driving operational efficiency and business process improvement. I shaped strategies and led vital initiatives to achieve the highest levels of customer delivery while evaluating, implementing, and training teams on new enterprise technologies.• Change Management: Served as the primary leader for Atrion's change initiatives, conceptualizing and promoting strategic plans and operating tactics to bolster performance improvement in various business units and disciplines.• Operational Excellence: Identified and eliminated organizational waste, and oversaw continuous improvement in service and product delivery quality throughout the company.• Advanced Tech Implementation: Led efforts to evaluate, implement, and train teams on new enterprise CRM, ERP, and Service Delivery automation tools, aligning technology with business objectives.• Lean Education Center: Pioneered the implementation of a Lean Education center aimed at training and educating employees on lean tools and methodologies for sustainable organizational improvement.• Support Infrastructure Enhancement: Spearheaded the implementation of support platforms to optimize client service delivery, consistently raising the bar on service excellence.• Vendor Relations & Certification: Elevated the company’s value to key vendors and customer base. Attained Cisco’s highest level of corporate organizational certification, becoming a certified Managed Services Master Channel Partner.• Facilities Development: Led the development of a new 46,500 square foot Corporate Headquarters facility, a vital contributor to Carousel Industries' growth strategy.

As the Support Service Director at Carousel Industries, I drove ongoing improvements in client Support Services offerings and operations. I focused on building strong and lasting client relationships and achieving operational excellence with a 24x7 approach. By collaborating with the company's various business units and functions, I successfully enhanced operational efficiencies and the delivery of professional services, making a significant impact on customer satisfaction and company growth.• Strategic Improvement: Partnered with business unit leaders to identify and implement innovative ways to optimize support services, addressing customer needs proactively, and achieving industry-leading customer satisfaction rates.• Professional Services: Led the Professional Services Engineering, Managed Services, Support Center, and the Project Management Office. Successfully designed, implemented, and executed technical support and delivery of professional services for the full product lifecycle.• Vendor and Customer Relations: Played a pivotal role in enhancing strategic business relationships, particularly with Cisco. Co-led the raised value of the company to its key vendors and customer base, showcasing a commitment to excellence and partnership.• Apprenticeship Program: Spearheaded the development of a Technical Apprenticeship program, earning recognition as a "Trailblazer and Innovator" in Internetworking Associate Apprenticeship Programs. This initiative significantly contributed to the identification and training of top performers within the company, fostering a talent pipeline and elevating the organization's workforce.• Facility Development: Oversaw the design and development of a new 46,500 square foot Corporate Headquarter facility, demonstrating a hands-on approach to driving strategic initiatives and infrastructural expansion.

With a strong focus on the implementation and progression of enterprise systems, I motivated teams to drive continual development and improvement through my leadership. This experience helped prepare me for my transition into the field of education as well as my recent Blockchain Developer career. One notable accomplishment was spearheading acquisition and integration efforts for three companies and subsequently launching new business systems.• Project Management: Orchestrated both the development and execution of multi-million dollar and high-impact projects, leading cross-functional teams in the delivery of enterprise applications and the implementation of business process optimization initiatives.• Change Management: Directed the transformation of Carousel Industries’ culture to center around continuous improvement by organizing and leading training sessions and fostering an open, team-oriented atmosphere.• Leadership and Mentorship: Established and supervised the activities of the Enterprise Business Solution Group, ensuring that team members were equipped with the necessary tools and knowledge to excel in their roles while positioning the company for future success.

Associate Of Science (As), Computer Programming

Computer engineering

Leading Professional Services Organizations

Executive continued education

Pmp Certification, Project Management

Project Managed Professional Certification (PMP)

Business Management

Business administration

Associate'S Degree, Computer Programming, Specific Applications