Michelle A. Ritchie Email & Phone Number

Springfield, Massachusetts Metropolitan Area

Springfield, Massachusetts Area

Provided administrative support to the Co-Head of Barings’ North American Private Finance Group, who is also the President of Barings Corporate Investors (NASDAQ: MCI) and Participation Investors (NASDAQ: MPV)Successfully coordinated quarterly trustee meetings for MMCI and MMPI. Liaison for all accommodations, transportation, catering, equipment, and print materials for 20 peopleGeneral phone coverage, screening and transferring calls Responsible for email and calendar management via Outlook Organized travel for managing directors and complete expense reports in Concur in a timely mannerPreparation and binding of presentations for client visits Supply ordering and invoicing through AribaMaintained and updated spreadsheets as requestedDistribution of financial reports and documents, including scanning to PDF, uploading to SharePoint

Scheduled interviews for candidates and hiring managersConducted reference checks for new hiresMaintained spreadsheets for training hours, temporary employee hours, and parking permits Planned catered lunches for managers, meetings and special events including the summer picnic and Holiday partyParticipated in the internal Safety Committee to ensure safety procedures are followed by employeesCoordinated annual Safety Fair for organization. Managing 27 vendors, organize blood drive and safety shoe truck, catered lunch, and plan mini workshops for employeesMaintained employee eligibility for safety shoes and safety glasses using Microsoft OfficeResponsible for supply inventory for organization and purchasing supplies using prudent expense management

Responsible for calendar management for Assistant Vice President, scheduling meetings, and providing technical expertise to team members on department proceduresExercised prudent expense management to adhere to cost reduction measures within the organization and assisted in initiative to reduce cost of creating training documentsSupported strategic projects by managing room reservations, documentation in SharePoint, managed training participation, reconciliation and reports using SAP databaseMaintained SAP-Learning Management System database. Responsible for course creation, employee reconciliation, and generation of reports using the LMS databaseCreated monthly dashboard reports to be presented at senior level staff meetingsRecorded and transcribed documents to support an organization wide Lean Six Sigma initiative Contributed to increasing efficiency by applying and supporting Lean Six Sigma activities. Drove continuous improvement through Lean Six Sigma methodologies and thinking

Prioritized workload and managed client expectations by acquiring details and scheduling events in a timely mannerAnswered a multi-line phone taking 200 calls per day, as well as monitoring incoming email requestsManaged support services relative to scheduling internal company eventsMaintained, managed, and scheduled internal events by using an online reservation management systemParticipated in department projects which impacted the organization; Green Belt, Yellow BeltParticipated in process mapping sessions on multiple workflow adjustments2007 MassMutual Winners Circle Service Champion Award recipient