Michelle Arriaga, Csm, Cspo Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas Area

Agile Product Owner on the TX DPS Direct Vehicle Inspection Connection (VIC) project. Support one of three integrated development teams in the design and implementation of all external customer facing applications required to operate the state mandated Texas vehicle inspection program. • VIC is a large-scale enterprise software solution that supports over $225M online certificate sales and more than 9M vehicle inspections annually occurring at more than 6,000+ inspection stations statewide.• Consult and collaborate with product owner and project management team to understand customer needs and develop high quality requirement gathering plans, coordinate large-scale elicitation sessions and high level requirements in aggressive time frames. • Translate business, statutory and customer needs effectively, into functional and non-functional requirements documentation.• Manage the product lifecycle from inception through release and technical support.• Provide direction, oversight, and prioritization of product backlog to ensure timely and streamlined completion of business solution.• Collaborate extensively with scrum team and provide support for product requirements/ business vision clarification, product reviews, product testing assistance, and third tier customer support.

Austin, Texas Area

• Oversee the department's vehicle safety and emissions inspection data collection operation, which receives and warehouses over 8 million vehicle inspection records, annually. • Develop, perform large vehicle inspection dataset statistical analysis to gain insight/understanding of compliance program performance, business process improvement, personnel productivity, inspection fraud activity and annual EPA program compliance evaluation report• Consult and provide assistance with data translations and logic during all vehicle inspection data migration related projects. • Gather, analyze, document and communicate technical requirements from statewide bureau staff and inspection customers for improvements on program software application or testing equipment process taking into account business objectives and complex internal and external business needs. • Perform expert and effective vehicle emissions inspection fraud Analysis. Develop methodologies and documentation for detection, analysis, education and presentation of inspection fraud cases for both administrative and criminal cases. Initiated and implemented a fraud analyst mentorship program, designed to professionally develop inspection fraud data analyst in field offices around the state.• 15+ years experience providing business software application training and data analysis/inspection fraud investigation methodologies and documentation training to bureau employees, emissions program partners, external law enforcement entities and industry partners.• Provide DPS second tier business software application technical support and analyzer hardware troubleshooting support for a network of 200+ department bureau users, 3,700+ inspection stations and 4,200+ analyzers (equipment).

Austin, Texas Area

• Administrator for the Vehicle Inspection & Emissions Data Warehouse.• Collaborate and participate as a SME with database developers and architects to develop table structures, decision support queries, data entry models and reporting applications • Responsible for performing all statistical analysis such as data comparisons, trends, forecasting, data verification and quality control which required extensive data mining, data evaluation and reporting.• Technical liaison for contracted programmers and field personnel, oversee data entry personnel and responsible for the change management and maintenance to the data warehouse. • Produce creative, effective and influential data reports visualizing data in a variety of formats such as tables, graphs, charts, maps and other graphical representations.• Create, develop and distribute a large portion of the written materials for the vehicle inspection & emissions program such as Training Manuals, User Reference Guides, Technical Specification Documentation, Project Development Plans and Statistical Publications. • Manage the department’s day-to-day public information media campaign (AirCheckTexas) activities including but not limited to contractor selection, budgetary oversight and reviewing/approving deliverables. Collaborate with marketing team to conceptualize proof of concepts and approve written, audio and visual concepts related to media campaign in English and Spanish.• Texas Highway Patrol Webmaster (1997-2007). Design, develop and maintain six bureau websites under the Highway Patrol Division.

Business Analyst

Business Analysis Course

Bachelor Of Science (Bs), Biology, General

Master'S Degree, Masters Of Data Science