Michelle Ashton Email and Phone Number
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Strong leader with broad knowledge of Customer Service Management / Customer Relations / Supply Chain / Operations / Logistics Professional with a proven track record of working with cross functional teams ranging from specialty ingredients, health care (human and veterinarian), and nutrition to the beauty care, pharmaceutical and telecommunications industries. My ultimate objective is to help any company that I work for or may be associated with to achieve their goals by creating and enhancing all current processes and procedures to ensure they are operating to their fullest potential.I began my 28 career in the telecom industry as a Pricing Associate with AT&T/Lucent/Alcatel Lucent and grew to become International Pricing & Billing Manager, leading a team of 11+ employess responsible for pricing and billing of all products, sales and services distributed internationally. I lead multi-level teams across various regions to develop system enhancements and improve operating efficiencies, including saving over $4M. I partnered with various levels of management across international regions to create and standardize corporate operating procedures, which included a new international billing system.My career progression led me to Customer Service Supervisor at Columbia Laboratories. Due to my strong background in international business as well as my extensive knowledge of SAP, I was able to take on the additional responsibilities of Supply Chain / Finance Coordinator.I continued to enhance my knowledge in the customer service industry at Evonik by creating a manual detailing all of the processes and responsibilities of a Customer Support Specialist.More recently, I joined Seppic Inc as a Customer Service Supervisor and was quickly promoted to Customer Service Manager. Some operating efficiencies that I implemented were Electronic Invoicing, Electronic Documentation (pick lists, COAs) inventory management. Since joining, company sales have increased 38% and our customer base grew by more than 12%.If there is any knowlege or experience that I can share, please feel free to reach out. I would be more than glad to make a connection and help in any way possible.
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Customer Service ManagerSeppic Sep 2015 - PresentLa Garenne-Colombes, Île-De-France, Fr
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Customer Service SupervisorEvonik Jun 2013 - Sep 2015Essen, Nrw, DeManage all areas of customer communication and all order related services for domestic, import and export related tasks. Partner with Sales Managers to ensure customer satisfaction and corporate compliance.Ensure all orders are processed accurately and timelyManage warehouse inventory levels to ensure products availability for customersCoordinates vendor price requests, customer quotes, system entry, customer and transfer pricingCreate and maintain all customer master data detailsResolve any and all customer issues or concerns in a timely mannerSupport special project requests, i.e. create a process manual outlining current responsibilities -
Supply Chain/Finance CoordinatorColumbia Laboratories Jul 2011 - Jun 2013Manage all Supply Chain processes including production plans, material management, procurement, orders, pricing and billing. Responsible for SOX 404 compliance as it relates to Operations and Finance. Accomplishments include:Improve efficiency and financial control by partnering with IT and in-country Logistics to eliminate manual invoicesMaintain all customer Master Data for products and services on SAPCreate and manage the on line filing tool for all Columbia contractsIncrease accounting accuracy by 59% by creating a more efficient sales return processDeveloped tracking tool to monitor unauthorized deductions resulting in the collection of $48K of outstanding receivablesImprove payment process by mechanizing invoices and providing real-time data for customersProcess monthly reports for International and domestic entitiesEnsure all state DEA licenses are accurate and update to dateParticipates in quarterly and yearly audits ensureing system and process compliancyResponsible for preparing 8K SEC filings
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Customer Service SupervisorColumbia Laboratories Jun 2009 - Jul 2011Responsible for pricing and billing for over 1500 customer orders for $28.4M in SAPEnsure accurate and timely credit reconciliations totaling $994K in SAPTransitioned 2 brand products Watson/Actavis and 1 branded product to ActientInitiated a cost study on shipping costs, resulting in $40K per year savingsEnhanced credit memo report, adding common identifier for customer, improving payment processReceived recognition from largest customer for closing payment gap
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International Price Administration And Asset Management ManagerAlcatel-Lucent Jun 2002 - Oct 2008Espoo, Southern Finland, FiManaged the Pricing and Asset teams supporting all international regions. Responsibilities included:Implemented a cost savings of over $4M by developing a price mechanization toolPricing, billing, inventory liquidation and revenue recognition totaling over $750M per yearSupported both internal and external auditsManaged best in class internal controls to meet Sarbanes-Oxley requirementsSubject matter expert for pricing and asset management to support the systems migration to SAPEnsured compliancy for all international sales by partnering with cross functional organizations / corporate tax, customer teams and product managers to research, develop and implement various transfer price strategies -
International Price Administration ManagerLucent Technologies Jan 1999 - Jun 2002Managed, developed and implemented price agreements for all international entities, including the accurate revenue allocation and inventory liquidation to all business units with revenues of $3.5B, oversight of the related financial accounting flows, the measurement of regional achievement of corporate goals and overall global strategic pricing.
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Compliance ManagerAt&T Jan 1996 - Jan 1999Dallas, Tx, UsIntegrated all systems/processes to facilitate accurate and timely accounting, documentation, and the system/process enhancements impacting international billing/pricing processes. -
International Price Administration Supervisor/ManagerAt&T Jan 1991 - Jan 1996Dallas, Tx, UsManaged, developed and implemented price agreements for Joint Venture customers, ensuring accurate accounting for project revenue, resulting in $1.182B and teamed with Project Management to improve Energy Systems revenue accuracy by 85%.
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Pricing Associate/Pricing Specialist/Statistical AnalystAt&T Jan 1980 - Jan 1991Dallas, Tx, UsPriced all Joint Venture sale activities, handled bid pricing to international customers for products and services, and provided statistical reports to business unit managers.
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Frequently Asked Questions about Michelle Ashton
What company does Michelle Ashton work for?
Michelle Ashton works for Seppic
What is Michelle Ashton's role at the current company?
Michelle Ashton's current role is Customer Service / Supply Chain / Operations / Logistics Professional.
What is Michelle Ashton's email address?
Michelle Ashton's email address is de****@****msn.com
What is Michelle Ashton's direct phone number?
Michelle Ashton's direct phone number is +197346*****
What skills is Michelle Ashton known for?
Michelle Ashton has skills like Strategic Planning, Vendor Management, Auditing, Cross Functional Team Leadership, Time Management, Clinical Trials, Pharmaceutical Industry, Quality Assurance, Management, Project Management, Leadership, Procurement.
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