Michelle Augustine Email & Phone Number

United States

Falls Church, Virginia, Us

Brentwood, Tennessee, Us

Nashville, Tn, Us

December 2019 – September 2021 & August 2022 – May 2023 • Lead/Coordinated BA activities and testing for our Verastream Application Upgrade. Verastream was used by over 42 applications/systems and over 150 different processes that each needed to be individually tested and confirmed.• Lead/Coordinated BA activities for the MolDX (Molecular Diagnostics) automation processing for Medicare PTA J15 contract. With a combination of non-base jobs and Verastream activities our team was able to automate the processing of these claims and the end result was a 95% increase in automatically processed claims thus leading to cost savings due overtime, manually processed, claims and errors that occurred do to manual processing• Lead/Coordinated BA activities for the Letter Sent API update. A request was made to MCS (Medicare Claims System PTB) to make additional fields available as part of our letter writing system in Hyland OnBase. Integrating these additional fields and keywords within OnBase allowed us to automate the closure of the claims thus reducing manual processing and entering those values directly into MCS after closing a record in OnBase. The time saved in processing claims & appeals was exponential.• Collaborate closely with business partners to map processes and data flows and to determine and document system requirements• Identify and validate requirements and organize information into logical documents that are understood by the customer and information systems• Collaborate with developers to translate requirements into detailed technical specifications and acceptance criteria for use by development team• Conduct and Coordinate User Acceptance Testing (UAT), Systems Testing, Regression Testing and Post-Implementation testing• Ensure the accurate deployment of solutions through the defects review and issues resolution• Spearheaded the facilitation of the knowledge transfer about the development of the systems to the teams that support them

United States, Us

Governance, Risk & Compliance• Designed and maintained IS Director Reporting Dashboards within Keylight• Created Business Process documentation along with end user “how to” documentation• Managed multiple concurrent projects and priorities

Nashville, Tennessee, Us

• Defined scope of projects in collaboration with senior management• Collaborated with stakeholders to determine requirements and possible enhancements• Created detailed user stories and acceptance criteria• Developed forms and records to document project activities in Confluence• Monitored project via Jira scrum board and adjusted schedule as needed to ensure timely project completion• Worked with product managers and team members to prioritize an active backlog• Provided governance oversight of cross-domain discipline including Architecture Review Board (ARB), Enterprise Architecture (EA), KPI Reporting, Communication Plan Execution, technical debt tracking and reporting, PRODS standards management

Round Rock, Texas, Us

•• Project Manager for all new B2B/ERP integration projects for Federal, Higher Education, Medium and Small Business, and State and Local Government agencies• Completed B2B integrations/electronic invoicing/punch-out/online ordering• Knowledge regarding multiple ERP systems including but not limited to SAP, Ariba, Skyward, Coupa, Microsoft Dynamics, to name a few• Worked jointly with customers and internal teams, and 3rd Party Integrators to scope B2B requests to deliver the most effective B2B solution• Developed and executed project plans, including project scope, kick-off, schedule, testing, production implementation and stakeholder communications• Managed multiple tasks and projects simultaneously while working with various support organizations, including sales, product management, B2B deployment team, B2B/ Premier helpdesk, IT and invoicing• Engaged directly with customers regarding premier page online content management• Served as Catalog Manger Subject Matter Expert for all direct B2B acquisition accounts to drive ePen (online purchasing vs. offline purchasing)• Project managed successful implementation of student purchasing initiative with Data Networks Inc. for 80 Universities, managing over 130 successful online customer specific online catalogs consecutively.• Lead for multiple online purchasing initiatives for sales teams and customers.• Managed Dell Premier/B2B online product catalogs and pricing for all Public Business including State and Local Government, Higher Education Universities, and Federal Government agencies. Online purchasing expert.• Engaged directly with customers regarding premier page online content management.• Served as Catalog Manger Subject Matter Expert for all direct B2B acquisition accounts to drive Epen (online purchasing vs. offline purchasing).• Provided EOL (component end of life) online catalog configuration management.

Master Of Business Administration - Mba, It Management

Bachelor Of Business Administration (Bba)

Associate'S Degree Business Administration