Michelle Barthelemy Email & Phone Number

United States

New York, New York

Manage and dispatch service technicians on a daily basis.Create field personnel schedules and coordinate projects with job site/ building managers/ license contractors.Run monthly utilization reports to review and track during monthly progress meetings with the service department.Primary contact for company field technicians to provide assistance and support.Track and process technicians work tickets and processed customer billing and invoices.Review of new project start up with the PM team for incoming job sites.Customer Service contact for all clients inquiries regarding ongoing projects and maintenance and warranties for past projects.Create and negotiate contract proposals, process purchase orders and execute delivery arrangements.Host quarterly meetings for sales department to track salesHandle all AR/AP for the department to ensure we pay our suppliers within terms and receive payment from customers within terms.Create reports to track status of outstanding customer payments.Send out accounting statements Bi-weekly to outstanding customers.Schedule/ hire mechanical engineering subcontractors for extensive job site support.Create guidelines, tools and training for incoming technicians/sales reps/engineers on internal computer programs and software.Create monthly marketing advertisement pitches to be executed by marketing department

New York, New York

• Support account managers while they are in the field with accurate information regarding clients in real time• The sole contact for all accounts to address any complaints, and to be able to give a solution within minutes• Maintaining a relationship with existing clients while being mindful of potential future jobs when speaking with them• Scheduling jobs within a 24 hour window as often as possible (i.e. taking into account unforeseen circumstances)• Ensuring all jobs are completed in a timely fashion and are up to QBS standards• Seek out and hire third party vendors (i.e. exterminators, carpenters, electrical companies)• Create, edit, and execute sales documents from initial proposal all the way through invoice to client• Negotiate yearly contract deals/terms• Organize, and maintain all accounts using the in house operations system• Use salesforce as an interactive tool between sales and operations• Create excel spreadsheets to track daily, weekly and monthly sales• Present sales reports directly to the CEO

Greater New York City Area

• Manage/maintain all North American customer accounts and relationships.• Consult and negotiate contract deals/terms. • Bridging the culture/language gap differences between our Japanese headquarters and United States Customers. Resulting in a 40% increase in department sales. • Visit/attend customer factory facilities to oversee and ensure product quality/ customer satisfaction.• Develop new relationships/seek out potential clients.• Internal processing of all financial activity within the department.• Conduct product research and development ideas to help the department grow.• Handle of all marketing materials, events, and expo shows. Increasing our marketing exposure by over 60%.• The sole contact for delivery issues, customer issues, and RMA’s (Return Material Authorizations). • Process orders and manage delivery schedule.

Farmingdale, New York

• Coordinated the production of all Marketing Materials working with outside Artists and Printing companies.• Assisted on-going revamp of corporate website working with internal Engineers and outside vendors increasing internet orders by 310% between 2015 and 2016.• Managed program researching new Trade Shows and Industry Conferences as well as supervising all budgets, logistics and personnel in attendance at each show (Domestic and International).• Worked with outside Marketing Team to create a program for lead generation and lead management increasing active customer base by 27%.• Implemented a “Customer Satisfaction” survey to help with Lead-time reduction and increase repeat business.• Processed orders through the company’s business system and was the main customer service monitor for the largest fifteen customers using vendor portals for customer communications.• Liaison between the Quality Assurance Manager and our customers to manage all RMA (Return Material Authorizations) issues.• Assisted the VP of sales

Greater New York City Area

- Ensured accuracy of cash handling and payment processing. -Scheduled and monitored breaks and lunches for all cashiers. -Operated New York State Lotto and processed Western Union transactions for money transfers.-Trained new employees on company policy and electronic point of sale systems.